I stayed in the apartment, paid rent on time and no issues till I asked to move out. After the move out they put lot of charges on us.The management is misbehaved, never listen to you and always tell their own story. We spoke kevin parker of riverstone groups against it. I had taken the pictures after cleaning and kept them as proof. He initially told he will look into it. But after few days, he was so bad, loud and rude. He started shouting even. This is one of worst residential groups to stay.
WOW where should i begin. Well when I moved into Millbrook Green Apt. there was two ladies Lucy the assistant manager & Paige whom was the Manager. Both of which where fired for stealing Money from the Company, and residents. With-in a few months there is a new gentle man walking around the office. A new manager. This person Never sent a formal letter to any of us to say who he was that there was new management or anything. mean while there is a New assistant hired Name Tom Dexter. so still no formal letter yet.
Mean while i have been a little late paying rent because of a job change. Kevin & tom fraudulently are telling people that they have filed eviction paper and never had. charging the tenants $175.00 plus a percentage of there rent to include court cost. do the math. Kevin the manager told me himself that he had done this to (15) fifteen tenants.
I was never served any court papers, so i went into the office to pay the months rent to include the late payment in a certified bank check. Tom Dexter had the check walked back to my apartment and it was stuck in my door jam after a 12 hr shift at work i returned home to find my check stuck in the door jam. WOW!!!
The next day i went over to the office so that someone could explain to me why my check was returned in the door jam., and what i was told was that an eviction had been filed and that they could not except my payment because it didn't include the $240.00 fees that where add for the eviction papers. I explained once again that i was never served any papers from the court. Kevin proceeded to tell me that my court date was May 11, 2010 at 1pm. But never showed me the papers after I asked for them over and over. I told them that they where lying to the tenants and stealing our money.
I was then kicked out of the office . and charged with trespassing, and later received a formal letter about this. Go figure it was stuck in my door jam. So not wanting to be kicked out I went and got a $240.00 money order. to add with my $1150.00 certified check. which i had to slide through the mail drop because i was not allowed to enter the office area. Well what Kevin didn't know was that I'm a notary for wake county and called the clerk of court. and found out that there was NEVER any papers filed there was NO court date. Kevin had made all this all up.
I called Kevin to tell him about what i had uncovered and still he told me a court date and a time.
Later same afternoon just before closing i received a phone call from Kevin telling me that i could come back in pick up my $240.00 money order. He met me outside and had me sign a copy of the money order. Stating " I don't want to be charged with stealing" i signed and he walked away. I got no apology nothing.
Meanwhile because of his attempt to steal money failed. i still can't go through the office. to work out in the gym, swim in the pool, wash my clothes, or use the free Internet bar that agreed upon in my lease.
All i want is for someone from corporate to call me [protected] i want them to investigate. i want out of this apartment asap. without any repercussions please Note my lease is over. anyway. if none of this is done for me i will be filing formal charges against river stone and millbrook green apartment. for extortion of monies from there tenants
Let's see..Where should I start...If you want incredible incompetence, bait-and-switch tactics, and to have your signed lease contract breached for absolutely no reason, then sure, go for the Georgian.
First, I was given the keys to the wrong apartment when I came to the Georgian to view a studio. The Senior Leasing Agent gave me keys and sent me, unaccompanied, to an apt. for viewing. As I'm turning the key and pushing open the apt. door, all of a sudden the door flies open from the other side and a lady, looking very startled, yelled " what are you doing' " and stated that she thought I was trying to break-in and that I was "lucky" that she didn't have a shotgun. After profusely apologizing to the tenant, I went back to the leasing office, bewildered, and told the agent what happened. Her response was to look surprised and say "oh, there was someone in that apartment'" She then gave me keys to another apt, proclaiming that this apt was definitely available. I went to see it which took all of about 10 minutes, it looked good, and came back to the office and asked to reserve it, sign the lease and put down my deposit. But I was told that the Senior Leasing Agent left and that the office would hold the apt in my file as long as I came back the following day.
I came back the very next day, told the Senior Leasing Agent I liked the apt and was ready to sign, but was then flat-out told "oh, sorry, i accidently let you see the wrong apt" and that if I wanted it, I would have to pay $200 extra over the price she quoted me the day before. At this point, I was so frustrated that I told her no and decided to leave.
But...I guess because I had been looking for a place for a long time and had exhausted many of the more pricey, less convenient options in the DC-area, I decided to give the Georgian another chance. I figured maybe this Senior Agent was a fluke or having a bad week, right'
I went back, applied and was approved, and then signed for an apartment with a different Leasing Agent and was told the apt would become available for move-in on the first of the month. I was told that the tenant hadn't moved yet, so I couldn't view it at the time but was assured that I could come see it closer to my move-in date once it was unoccupied. I put down a $300 deposit and signed the lease. For some reason, the agent hedged on giving me a copy of the lease I'd just signed, but i insisted and was finally able to drag a copy out of him before leaving.
All seemed to be going well...Until I made a general phone call to the leasing office mid-month and was surprised to learn that, lo-and-behold, my apartment would not be available on my lease start date; and that it would still be occupied at least several days afterwards. Noone could tell me how many days "several days" was going to be. All they could tell me was that there was no way I could occupy the apartment I signed for on my lease. Confused and irritated, I made another in-person visit to the Georgian leasing office to find out what was going on and was told yet again by the Senior Leasing Agent (yes, Ms. Wrong Keys herself) that I could not occupy the apartment on my lease start date. In fact, she went so far as to say that not only could I NOT move in, but they could make no arrangements for an alternate apartment or guest suite (standard for tenants in this situation) because none were available; and that I would be subject to a rent increase if I was to move-in after my lease start date.
Seriously. The Georgian officials told me that they would raise my rental rate written into the terms of my lease if they were to move me in after my lease start date, even though they were the ones forcing me to not move in on the date of my lease. And to top it all off, the Senior Leasing Agent was rude and dismissive and told me that "when it rains, it pours" in reference to my problems at the Georgian and that I should go live somewhere else. Wow. I'm floored to say the least.
At some point in this whole process, the Leasing Manager gave me what I guess he considered a valid reason for why I couldn't move-in: The apartment was still occupied by a tenant who had a unique type of lease where no notice to vacate is required; and since this tenant had not given them notice on their decision to stay on much longer, the leasing office didn't know that the apartment would still be occupied when they gave me the lease to sign. (I signed the lease more than a month before.)
Ummmmm...Why would you offer an apartment and even go so far as to set the lease, for apartments in which you have absolutely no idea of when the previous tenant is leaving' And even if this was the case, in an 800-unit complex, why not place me in a different apartment at the same rate' The fact that I held a lease and was first told that, "NO", there were no alternate apartments available to accommodate me and then later told that same day, "YES", there were apartments available - but only if willing to pay at a different rental rate - screams bait-and-switch to me.
So, to make a long story short, I was never given any real reason as to why I was denied the apartment even with a signed lease in hand(their claim that the current tenant decided not to leave is NOT a real reason to me) and the Georgian agents never once offered me my application fee or security deposit back on their own accord. I reported the Georgian and Riverstone Residential Group to the Montgomery County Housing Department plus others because of their contract breach. I had to contact their upper managers and open a case with Montgomery County in order to get my payments refunded/returned, which I did receive.
Pure incompetence and utterly criminal. My advice' Get copies of anything and everything you sign at the Georgian.
The Georgian advertises itself as a "luxury" apartment, but no luxury apartment should operate in this manner. If you want to sign a lease, pay a security deposit and pay application fees only to have them utterly breached and invalidated, then the Georgian is the place to be. Or if you like disorganized, incompetent, utterly disrespectful office staff that can't place the right keys, loses paperwork, etc then maybe the Georgian is your style. Don't let the pretty veneer fool you
I live at an apartment complex. It has a four story garage attached to it.
Last night a brother/guest of one of the tenants set fire to a resident's car. He didn't know the resident, but just chose his car. The fire grew and torched/totaled 2 other cars and and ruined a few others. The fire alarms in the building never went off. An alarm went off in the parking area, which no one heard as it was obscured by metal doors. The fire trucks didn't sound their alarms either. It was around 2:00am.
Apparently, residents have complained to management numerous times regarding this group's drug parties on the roof. Last night a few cars were vandalized on the roof as well. It is interesting to note that the police officers knew these tenants by name.
There have been a number of door kick-ins, car window breaks, and robberies. The gates are often broken and solicitors frequently knock, leave flyers, etc.
What is really dismaying is that the management has done absolutely nothing to inform the residents. To a person who's car was totaled, a staff member said something along the lines that they were not responsible any more than his parents if something like this were to happen at his parent's house.
Does anybody know:
-A decent lawyer for these 4-6 people who have had their cars seriously damaged or totaled?
-Wether or not an apartment has liability for damages occurring on their property?
-Wether or not this is just cause to break a lease due to threat to security and safety?
This is a Trammel Crow/Riverstone Residential property called Alexan Bunker Hill.
It would take a book now to include all but basically they have a very extensive and continuing problem with...