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7:04 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

17/11/2023 8:00am I bought a 25 g pack of Tobacco today from Cignal Strathpine, upon opening the tobacco packet, I found that the tobacco is not of good quality, it was extra wet and was not the usual quality Riverstone obacco, I purchase often, I went back to the shop to request for a replacement packet, they did not help me out and said I need to complain...

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6:42 pm EST

Riverstone Bait and switch

To who may concerns

My name is Khalilah Cason. I had the unfortunate experience going to The Retreat Arc Way Apts in Norcross Ga. When I walked in on November the 20th 2014 around  12pm 12:30. I noticed a lady at the desk and a man another office I'm guessing he's the manager. It was busy. I waited 45 mins to an hour just to see a apt. When I finally get to speak with Natasha. Mind you I called before I came in and spoke with Natasha and I asked her did she have a 2 bedroom 2 bath top floor available for the  1/13/2015. She said she had one available in the beginning of January. I asked Natasha did she have anything available to show. She replied Not until the beginning of the year. But she did have a one bedroom to show that looked exactly like the 2 bedroom 2 bath just smaller. I told her that I'm leaving now to check out the apt. She replied not a problem. So after a sat in the office for 45 mins . Natasha showed me the one bedroom apartment with 2 other women at the same time. The apt she showed me was near the office. She really seemed overwhelmed. I ask her the price on the 2 bedroom 2 bathroom. $710+67 Rent+water the apt with the patio with an upgrade. I proceeded to fill out the application and after that I went to go to get the money orders. I came back to give her the money orders. I told her I needed to see the apt before I moved in. Not a problem she said. Natasha verified my income and told me that she will hold the apt for me. Natasha did not take me on a tour of the community. This man comes out the office didn't say hello. Didn't say who he was and asked me for money orders receipts to make a copy. Natasha told me she will send me my confirmation letter via email. And she will call me when the apt is ready to be moved in. I didn't receive any information about the apt nor did Natasha call when the apt was ready. I called on January the 2nd and spoke to Danny who told me that the apt was ready to be moved in. I told Danny that I was coming to see the apt  today. Danny told me he was going to tell Natasha I was coming and was I able to get here before  2 pm because Natasha was leaving early  today. I told Danny I was leaving now. I get to Retreat Arc Way Apts around 12:30 pm on January 2nd 2015. Natasha was there and the man in the office. Natasha was speaking with a woman. I waited 45 mins again to see the apt I was moving in too that was supposed to be like the same apt that she showed me on the 20th of November 2014 just bigger. Much to my surprise it was a totally different apt. A much older apt with no upgrades. When I asked her about the upgrads she said that it will be an extra $100.00 a month. Which she did not say in the beginning. The apt was dirty and it needed to be painted especially the patio door. This was a bait and switch scam! I instantly received major migraine headache. She totally lied about everything! She was driving the golf cart like a manic speeding. We back to the office Natasha had an attitude which is crazy when she's the scam artist. I confronted her about lying and she responded to me like I misunderstood. Even the paper work that she had was incorrect. At that point there was no way I was moving into the apt. I was misled and lie to just for Natasha to get a commission check. I requested my money orders back. The man that never speaks was there he didn't say anything. Natasha did not give me back my money orders. I asked for the corporate number. Then I left. I literally had to go look for another apt that same day. I have to move less than 2 weeks. Natasha screwed me royally. I just can't believe what she did. I'm disgusted and disappointed that people are allowed to scam tax payers out of their money. I'm requesting a full refund $100.00 in check form. Thanks


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6:01 pm EDT
The complaint has been investigated and resolved to the customer’s satisfaction.

Riverstone Building Damage

look at my disgusting building they wont clean kids chipping paint off the walls the parking lot looks like moon craters ...why would you want to stay here they lie and say we will fix it riverstone is a sham and makes people suffer

900 a month to live in a pigsty

if you miss your payment on rent by one second they charge you 100.00 though

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Update by mike_331
Aug 29, 2011 10:53 pm EDT

Call the office and they will make up some lie to tell you. [protected]


The complaint has been investigated and resolved to the customer’s satisfaction.

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Tampa, US
Dec 09, 2011 12:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

Riverstone keeps the property Filthy! Dirty hallways, steps, lights in hallways Full of dead bugs! POOR Management personal, do not walk property to insure its upkept, have to wait for residents to complain first! Mold on outside entry doors for months, Roofs leak, Trash stacked up for days at trash compactor, Buildings unsafe (loose steps, broken - rusted through railings), Sister company over charges for water (Rockcreek Utilities) and includes erroneous service fees and taxes NOT billed by City of Tampa Water? Smoke detectors in apartments over 10 years old and only A/C operated. Outside security lights out for months.. Numerous trip hazard's where side walks drop over 5" to road, not marked, pavers loose at office walkways, pool gated chained and locked with padlock. Dog feces cans go unempied for weeks...

Bottom line DONT MOVE HERE! Window dressing on outside only... Not worth the money...

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Bainbridge Island, US
Jul 10, 2012 6:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Riverstone Residential Group also sells your data, real time, to Experian. All RRG communities partner with Experian to capture your monthly payment behavior. Not bad if you are a good resident...or is it? If your data is incorrect due to false charges or other out of the ordinary management by the office staff of Riverstone, it immediately shows up on your credit report. Riverstone Residential Group's screening system uses Experian based credit reports to approve or disapprove your rental at any community. Therefore, if you leave one apartment community under the circumstances described in this complaint, then your credit score already reflects this real time even while you try to go through the legal process of fighting with them. You will most likely be automatically declined to rent at another Riverstone managed property or have a hard time renting elsewhere, due to the real-time updates to your score, via Experian, which Riverstone uses to approve or decline your application.

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