I responded to a Television Commercial for two creams being advertised for around $5.00. I have received my bank statement and there has been two transactions of $75.21 and $70.47 with two transaction fees for $2.11 and $2.26. How do we get our money back? How do we stop this from appearing on the next bank statement. I have looked up the website there is a phone number, but no email address? How do we stop this?Where can we complain?
I ordered a FREE trial of 3 products in November 2011 - paying only for postage. 3 payment's have since been taken out of my bank account, totaling £209.97. I rang my bank who informed me that I had not read the T&C's but that I should ring the company and ask for a refund and to stop further payment's being taken. The number is an 0845 number, which the company concerned receives payment from the telecoms provider for the amount of time they keep customer's on the line. I was left on hold for 10 minutes, before realizing the 'on hold' music was on a loop and I would never get to speak to a customer service assistant. I am also highly allergic to the product, which, under distance selling law, requires the company to give me a full refund. I have written to them and received no response to date.
I signed up for a sample deal. Today I received my credit card statement and they have taken 3 separate amounts (all different) approximately 1 a week since 12th November.
I was (naively) expecting to received a do you wish to reorder or give us feedback on the product.
I am contacting my bank today to have this stopped.
I ordered the free trial of both PerfectRadiance and RevitaDerm which was only supposed to cost me for the postage of £2.95 and £2.97. I checked my credit card account at the time and only the above postage was charged. I have now received my credit card statement and two further amounts have been debited to my credit card without my authorization. An amount of £74.95 on 4th November and £79.99 on 16th November.The telephone numbers are not valid. This is a scam.
i took advantage of free products just paying shipping and did not authorise this company to send more of there product which i am being charged 225 dollars every month i can not get hold of them with phone number they send with products. i am unemployed at the moment and can not afford this but cant seem to be able to stop them as there is no email address how can i be reimbursed the last 8 months of them taking from my account i have tried so many times to stop them to no evail some one please help me
I ordered a free sample, received this order date 10/11/2011, I received the free sample
I have sent several emails to them instructing them to not send anymore anf not to bill me,
they have sent more and debited my credit card
Please help me stop this as they are causing my account to become over the limit.
the company offered a free trial of their creams and serum and all the customer had to do was pay the postage and shipping... it was nowhere mentioned that u had to test the merchandise for 14 days and then sent it back (with more than 50% of the cream in the pot) ... otherwise they charge your credit card the full amount of the price 79£... i, like lots of people, believed in a free trial offer for a totally unknown product... like you get so many things really cheap on groupon and all these other sites...
i tried the stuff, didnt like it and would have never ordered more of it for the full price.. but i got 3 more creams delivered this january and they charged my credit card with 3 times over 70 £ for each not ordered product... so i now researched the company and read their terms and conditions and it looks like i agreed (without knowing it and without it being stated to me other than in tiny terms and conditons at the bottom of the site) that i ordered an t automatic delivery every 30 days which i can cancel by calling them.. but the number is always engaged and your on hold... so i will now sent them an registered letter to cancel further deliveries.. i hope i get my money back for this useless product... for this kind of money i would buy well known creams from lancome or dior instead of their crap
After sending a trial of products they have continued to take money out of my a/c without sending any more products. I dont want the products as they are totally inferior. I sent a sms to stop my money being taken and received no reply. I also rang from australia and waited 20 minutes to speak to someone to no avail. I now know Ive been scammed.!!!
I took advantage of free trial offer for the cost of shipping only i think it was £2.95, the offer was time sensitive, this meant if you were not happy with the product...