Took my money but failed to deliver any of the goods purchased. Failed to
deliver my vanities 3 times and made me take 3 days of work to wait for
the delivery. Spoken to customer service manager John, who is
incompetent, rude and refused to offer any help or advice on resolving
the issue. Never would purchase anything at this store again!
After ordering as bathroom basin on line, Renovation Boys delivered the wrong basin which was also broken. We were unable to sign for the basin because no-one was home when it was delivered. Our renovation was in progress and our builder couldn't wait for another one to be delivered so we asked for a refund. As far as we were concerned the fact that they delivered the wrong item amounted to a breach of contract. They have been impossible to deal with over this. No one ever rings back and they are clearly not interested in looking after their customers. Because of their continual lack of response over the 3 months we have been trying we have made a formal complaint to the NSW Department of Fair Trading. Even when we threatened them with this we still got no response from them! Phone calls don't get returned, letters aren't replied to - its a disaster. The complaint is yet to go through all the legals, but trust me whatever you do don't deal with Renovation Boys. They are nothing but a rip off and have just missed out on my next order for over $20, 000 worth of bathroom gear for another bathroom because of the bad experience we've had with them.
Worst customer experience ever!
After being told I would have to wait 3 weeks for my items I called several times after this period to find out it would take another 2 weeks.
They never returned calls and sat on my deposit for 2 weeks after I managed to cancel the order. I raised a complaint with NSW Fair Trading.
I will NEVER use them again. "You pay peanuts, you get monkeys" Be warned!
Dont shop here. Products we purchased were imperfect/structurally defective, sales staff inc floor manager are rude post sale. Not interested once they have your money.
Purchased a vanity that had a structural defect that wasn't evident until after installation i.e once taps were installed and water was running. The bench top cracked under heat stress from hot water upon test run. Clearly a structural issue where the undermount sink was attached to the bench. Upon ringing them to inform of the fault, we were met with accusations that we didnt inspect it correctly, and, we transported incorrectly, and, we installed it incorrectly. Amusing, since it was transported with mirrors and a glass shower screen, and they are ok! Installed by a HIA builder who is meticulous with detail. 4 people witnessed this ans still according to Renovation Boys, its our fault! They suggested we were lying, the tone of voice was condescending, they didn't even offer to send anyone out to view the problem, they just told us we didn't have a chance of a refund and to go ahead to fair trading because they couldn't care less.
We would now avoid this business like the plague. If you have had bad business with them, don't hesitate to report them to fair tradiing. Lodge a CTTT action against them.
The fact that they wouldn't even take the time to verify the problem, insisted we were lying and refused to even offer any suggestions (other than buying a new vanity from them) should be enough to convince you, that its a gamble, not a business transaction. Waste of a lot of money.
Terrible Customer Service. The staff are just plan rude. Ordered an item waited 2 weeks for it arrive and went to pick it up. At the ware house the item wasn't there as they sold it to someone else. Had to re-order and wait another 2 weeks for it to arrive. Finally had to follow up with them to see where the item was only to be told it had arrived 3-4 days ago. Asked the staff why they didn't ring to inform us as they had promised. They had no reply
They may be cheap but so it the service
We received our goods a month before our renovations were complete as we didn't want to wait for them to...