Pronto Moving and Storage reviews and complaints

URGENT WARNING: DO NOT HIRE THESE MOVERS

Pronto ended up charging us more than 11K above our original quote, even as we were fully transparent and upfront about our city location and our belongings (two walkthroughs provided identical cubic foot estimates prior to move day when the foreman arrived and insisted we had significantly more). They engaged in deceptive pricing, springing price increases on us when we had no other recourse.

Customer service was not responsive, as many of our questions were ignored or ultimately responded to unprofessionally. There was also high staff turnover with no notice from the company of when our contact persons either quit or were terminated.

Pronto was also careless with our house and our belongings. The process to make claims on destroyed items and damage to our home was a sham process as well. The process was unnecessarily lengthy and provided a fraction of the compensation needed to cover our losses. In order to receive the check, you are required to sign a document preventing you from disparaging Pronto on Yelp or any other website. We decided to forego the check as it was more more important to us to warn the public about our experience.

I wished I had done more work to read reviews on this company rather than relying on the vetting from Home Advisor. I encourage anyone reviewing this to also check our their BBB rating. I have had three previous cross country moves with other companies without incident, not paying a dollar over the original contract quote, and having my belongings arrive on agreed upon date and in good condition.

We had negative experiences with Pronto at every step after we signed the contract.

Pronto moving and storage have robbed me and have taken full advantage every step of the way.

Every item has been broken or damaged and forced to pay more money after items were loaded into the truck holding my items hostage, and forced to pay them cash so they can avoid paying taxes, once they finally delivered my items

There were many shop tools missing and every antique was broken,. Dressers have wood broken off and deep gouges in the wood. Antique trunk have wood broken off and deep gouges in the wood hinges

Completely broken off. Bed frame has chunks of wood broken off, all drawers have deep gouges. Wood stands have smashed-in knobs and broken-out frames. Bookcase has smashed in knobs. Motorhome swivel chair has a deep long cut. Miter saw arms bent with parts broken off..

I've put items in heavy-duty plastic totes with additional protection these items were handled so poorly that every bit of the content was broken..

Standing stereo speakers have been punched in and destroyed as well as the receiver nobs have been smashed in making them unusable.

What this company doesn't steal they will destroy. We had our belongings in a storage unit in Washington and ended buying a house in Minnesota. We left a key with the manager at the storage unit and we were not there to supervise. They think this is permission to steal. Once they had half of our things loaded on the truck the price went from $10,800 to over $23,000. We told them to unload everything and lock things back up. We were told for them to due that they would keep the $10,800 plus need to pay more. We reluctantly went ahead with the move. When the truck got to our house the driver introduced us to his two year old son. Needless to say the kid kept getting in the way. See attached photo showing the kid with our pool noodle and his metal toy truck on the driveway right where two of the movers are working. When the kid was told to take that toy truck out of the house and not to bring weeds and rocks into the house, he went complaining to his dad. His dad told him he didn't have to do what we told him and he can do what he wants. I should have told the driver to put that kid in the truck and leave him there. We heard the driver drop an antique cast iron signal cannon used many years ago on the Mississippi to warn other boats that there was another boat approaching around the bend. He told us it wasn't going to hurt anything. After that they dropped other items if they figured it was close enough to the ground. When we pointed out that the oak dining room table was broken the driver said it was fine and it was the leaf. When we finally convinced him it was broken he said we could glue it and it would be fine. We were charged for moving blankets and tv boxes - none were used. They did use and destroy the moving blankets that we had purchased. They used a pillowcase for a small tv and the matching sheet was used to "pad" a cabinet. Every piece of wooden furniture was damaged or totally destroyed. With part of our belongings still on the truck the driver said if we wanted the rest we would have to pay $250 because they hand to go down 12 steps to the basement 10 times. When pointed out that the contract says they may charge $50 to $75 if they have more than 7 steps. If I wanted the rest of my things I had to pay or he would keep them. He did drop the ransom to $200. One of our White Clad cabinets were packed so tightly with boxes that the bottom fell out. Totally destroyed were our dining room table and eight chairs, oak desk and a once beautiful king size mahogany sleigh bed. Some of the items stolen were jewelry, propane weed torch, 2 brand new gallons of paint, hand truck, locks and keys to storage unit, room air cleaner, and other items. We were told we had 90 days to send in photos and description of damages and they had 60 days after that to get the settlement to us. We are now told because someone in the claim department is off on maternity leave they have 90 days. We would like to get our furniture fixed and replace the items they down right stole. Don't use this company - What they don't steal they will destroy.