I bought the Pro Aqua Vac. 5-19-14. The first part of 2015 the air cleaner started acting up. I call my locate sales person and set up an appointment, he did not make the appointment time, nor did he call me to let me know he wasn't coming. I called a few days later and made another appointment. This appointment was not made either. I called the main company in Syracuse, NY and found out that all these companies around the country are sub-contractors. My sub-contractor has know moved to South Fla. I have 2 phone numbers and they will not answer the phone.
The Pro Aqua is a good machine but this and maybe more sub-contractors are not. They are doing a dis-service to Pro Aqua. The motor is life long warrenty. I am having to mail the power head to NY for repairs. I would suggest if you want one of these vacs. you deal with NY and not a locate company.
Two people came to my door. I was 3 days post-op on some heavy medications and told them I didn't feel well. They told me I could have a small air purifier if I let them do their presentation. The girl was nice and personable but I was under the assumption, by her presentation and comments, that it was an air purifier. She told me you turn it on high for 90 minutes and run it and it will clean the air in your whole home. My husband has COPD and I have allergies and we have young children so I was slightly interested. I specifically kept asking how it was possible that it would clean the air of a 3 story home with a full basement, 4 bedrooms, 2 bathrooms, 3 other rooms and a kitchen in that short amount of time. It was never explained to me how but I was assured it would. The whole part about the vacuum cleaner and other features were presented as secondary. I bought the unit, even though the price was phenomenal. I feel now after a few days that it does not do what she said it would do and that I basically spent 3000 on a vacuum I cant even barely use because of my disabilities. I feel I was taken advantage of while ill and medicated. I don't like the deception used.
I would avoid this name brand and any person who sells for them for that matter. In Oct. 2009 we purchased a Pro Aqua since the product had good reviews. The deal was, they had to take our previous vacuum as a part of the deal and donate. I was leary, but as long as it went toward a good purpose "why not". Well, on 12/31/2009 the vacuum completely stopped working! We were STILL waiting for our paperwork in the mail that had been promised at the time of sale "since it was so late". My journey began with our finance company, then moved to BBB, local news attempts, etc. and by February 2010 I was in contact with the Atty General. Everyone basically shrugged it off since I didn't have a bill of sale and no one could get in contact with the local company. It is now August 2011 and the vacuum is still not in use, we are still paying monthly payments on $2000 and the Atty General basically washed his hands of it because it was a dead-end. I am LIVID beyond belief that this "lemon" product is still our responsibility and this company is a complete and utter FRAUD!
I hate that this situation got swept under the rug and has jaded my whole experience and outlook on these type of sales people! Avoid...
How the heck can these guys be still in business? Are people not smart enough and realize that Pro Aqua is a scam? Sam and Joe are the managing partners, lol. These guys are loosers, who got some money from Daddy. Than check their Sales Reps or Distributors. Most of them are the same crocks like them who don't even trust each other. Most of them want to get out anyway but are worried (even there is no reason) that Pro Aqua will take them to court because they signed a stupid questionable contract and most of them owe them money for product. Unbelievable that no one has not filed a serious law suit against them. Maybe it's not too late yet. Think about it.
This Company is the worst in the Vacuum industry. How can these guys stay in business??? Guess Daddy gave them some money, but let's see how long that will last. They get rid of good people and hire those scam artists that can only work with a company lihe theirs. Sad thing is that they already screwed some good associates and will screw new associates in the future. Shame on the Managing Partners (whatever that means) but also Daddy who invests all the money into that scam.
I was the first distributor for ProAqua. After a little over 2 years I have heard everything you can imagine from the "Importers" on how great this product is and how this company is going to be different than the competition. LIE LIE LIE... this company is just as underhanded and scandelous as the rest. They will make promises and not hold up to them... they will NOT back their distributors and will make sure that if one of your clients call them it will be the fault of the distributor when in fact it is because the machine is a piece of junk. More than that the people who run the company are idiots. The only reason the people who run this company (other than SS) is because daddy helped fund the deal not because they had earned it or deserved it. They will tell people how horrible the people that are with the competition and then hire them and praise them as if they are some sort of a vacuum cleaner sales god... TWO FACED HYPOCRITES...
As far as the machine is concerned it needed to stay in Germany. After research and talking with people that have absolutely nothing to benefit from this it has been found that this machine does nothing better than most of the "competition".
The machine is originally purchased for a few hundred dollars and then sold to the "distributors" for 559.00 up to 879.00 (unless that has changed over the last few months) and then sold for thousands of dollars... However if you will look at most distributors they dont have 2 dimes to rub together but the "Importers" are banking and are able to hire the most ridiculous people for the most ridiculous reasons... For example... Distributors do not care about a graphic artist when their business needs help they want someone to physically come help... After all it is all about the sales.
Please make no mistake I was a great distributor but lost total faith in the crappy product and the [censored] man that said it would all be worth it in the end.
All i have seen is: NOT A DAMN THING...
If you are even thinking about becoming involved with this company either by a career or client DO NOT DO IT!!! YOU WILL EVENTUALLY REGRET IT AND IT WILL BE THE WORST DECISION POSSIBLE.
I am sure I will get those comments about how much people love thier/ machine and how much they just love being a distributor and that is great but dillusional.
I will summarize... I wish more than anything my husband and I would have just said NO... it would have saved us so much trouble.
PS... If you deal with Mr. J McSherry he will constantly put you down and lies about you and other distributors and never to your face... beware of letting him in your business.
Mr. Schmidt is the only thing good in this entire company... Hopefully he will find a company that is worthy of his abilities and talents.
I hate this machine!!! They should stress how hard it is to use when you have back pain. For every time it guts hung on its own wire and I have to pull on it is when I want to throw it in the trash, way to heavy. It doesnt do that great of a job for the price. They make it sound so good and after using a few times I have found out different. Now I'm stuck with a machine thats hard to use and way to pricey. I dont care who disagrees with me. I know from using and from others who have and hate theres. Pro Aqua should have to pay these off or be made to come way down on the price. They have fed off this economy that is already in bad shape not to mention people with disabilities. I could go on!!!
I bought a Pro Aqua a couple of months ago. The water idea is really great! But the machine just stopped working and my store is not there any more.
I am really upset because I spent so much money on it and now there is noone to fix it! And there is no warranty from the factory. How can I get it fixed? Or can I return it somehow? I am really disappointed about the quality and the service.
I worked for this company for 2 weeks they kept putting off paying me now they are saying i didn't do all the work required to get a check. I turned in everything required by there contract to receive a paycheck. It's a ripoff for the customer also a $2600 vacuum.