The complaint has been investigated and
resolved to the customer's satisfactionResolved Premier Fitness — being robbed
resolved to the customer's satisfaction
I recently finished a 1 year contract with this sorry excuse for a gym. I was informed that I had to cancel 30 days before my membership expired, which I did. A few weeks later I got billed again, So I called in and was told that it didn't show on their system that I had cancelled because there was an issue with their system, and I would have to come in again and cancel in person. I did that, spoke to the same person who had cancelled my account the first time, and she said she didn't remember me at all, and supposedly took care of it again. A couple of weeks pass by, and I get billed again. Losing patience now, I come in for a third time and spoke to a different person. The guy took care of it, and even made a note on my form to head office to not bill my account. A little skeptical, I kept asking him if he was sure it was taken care of, and he said yes, if I get billed again just come in with that form and it would be taken care of. 2 more weeks and I still get billed. I come in for a 4th time with the form like I was advised, and was basically told to call head office cause they couldn't do anything (big surprise). I did that and was told I was still responsible for paying my fees. Doing a quick search on google for "premier fitness" I learned that this gym has been investigated for fraud, there's been hundreds of complaints, and even rumours of John Cardillo being linked to the mafia. He's also allegedly thrown a notebook at his wife who also worked there, and not payed his employees on time. I am shocked that this business is allowed to operate for so many years and advise everyone to stay the hell away from this gym. I am still trying to get this sorted out. It should never be this hard to cancel a membership that is not even on contract.