Paragon Acura Complaints & Reviews

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Paragon AcuraTerrible service

Fist off I wish you could give less than 1 star because this place deserves negative stars! I purchased my TL here almost 2 years ago. From the get go I had problems with the same belt next to the engine. Living in Staten Island, it is not so easy to go back and forth for repairs but we did it anyway. Not only did it take them 8, yes 8 times of us bringing the same car in for the same problem but they acted as if they were doing us a favor. Not cool. When I complained to them they gave me a couple of free oil changes and they said they would clean the inside of my car as well as the outside. So I was like ok. Still didin't make up for all the gas, tolls and time I wasted because they have mechanics that can't fix a simple belt right the first time. But on my last visit in June, I brought my car in for the inside shampoo. When I went to put my son in the car the next day, I noticed a huge gash in the leather in the back door. So I called them. Not only did they initally try to blame me, it took them over a week to get the part which after they had they did not even call me to tell me it was in. So I was waiting a whole extra week for something that was in the place just sitting there. Finally go in to get it repaired. Had an 8 am appointment. Took more than 3 hours. (In the process they actually broke another part of the door. Now they have to order another part to me and I'm supposed to put it in myself. never in my life people, never in my life!!!) So when I asked why I should have to wait for them to fix something that was their fault to begin with they had no answer for me. I called to speak to the person who is in charge of paragon acura and still have not heard back from him. Don't know who he is or his name because no one would give it to me. Everyone that answers the phone in this place makes like they are not the right person to speak to and they just keep transferring you. You finally get to a voicemail where you leave a message that no on ever returns. This place is the absolute worst!!! Even if they are giving stuff away for free don't go there!!! I do love my car and want to continue going to an Acura dealership to make sure it is serviced and fixed properly but I will never go back to this place. Will find another dealership. Hope you are able to read this before you ahve any dealings with paragon acura unlike me. I wish I had cause I would have never even purchased my car from here at all!

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    • Paragon Acura Jul 10, 2012
      This comment was posted by
      a verified customer
      Verified customer

      Please accept my sincerest apology for the negative experience you had with us. We continuously strive to provide each and every one of our guests with the highest quality of customer service and I'm sorry to see that goal was not met. I would be truly grateful for an opportunity to discuss these issues with you directly so that I may fully understand the details of the situation. Please contact me personally at your convenience; I look forward to hearing from you.

      Sincerely,
      Brian Benstock | General Manager
      718.507.5000 Ext. 271 | [email protected]

      0 Votes

    The complaint has been investigated and
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    Paragon Acuraparking ticket

    I WENT TO THIS DEALERSHIP TO INQUIRE ABOUT A VEHICLE I SAW IN THE PARAGON ACURA WEBSITE. I DROVE MY CAR IN THEIR LOT AND PARKED THERE, I WAS THEN GREETED BY A SALES PERSON NAMED YADEL WHO SAID "DONT WORRY YOUR CAR WILL BE PARKED BY ONE OF OUR PARK ATTENDERS WHO WILL KEEP AN EYE ON IT". SO I TOUGHT OK GREAT NOW I CAN SEE THE ACURA MDX THAT I CAME HERE FOR. WELL YADEL GAVE ME THE RUN AROUND AND BASICALLY THEY DIDNT HAVE THE CAR SO I LEFT . BEFORE I LEFT THE DEALERSHIP I NOTICED A FEW CARS PARKED BY MY CAR WITH PARKING TICKETS ON THEIR WINDSHIELDS SO I SAID TO MYSELF "THAT'S WIERD" BUT DIDN'T REALIZED THAT LATER ON I WAS GOING TO GET A LETTER FROM DMV STATING I OWNED A PARKING TICKET FOR $125.00 "FOR SOME PARKING ATTENDER WHO PARKED MY CAR WHERE IT SAYS NO STANDING". SO I IMMEDIATELY CALLED THEM AND SPOKE TO SUPPOSEDLY YADEL'S MANAGER NAMED TOM WHO TOLD TO COME IN WITH THE LETTER THAT THEY NEED IT A COPY OF IT SO THAT THEY CAN SEND THE PAYMENT. I WENT TO SEE TOM WHO ARGUE WITH ME FOR A BIT IN REGARDS TO IF IT WAS MY FAULT BUT AT THE END HE SAID THEY WILL PAY FOR IT TO KEEP IN TOUCH WITH YADEL WHO WAS GOING TO BE IN CHARGE OF SENDING OUT THE PAYMENT. TOM ALSO STATED TO GIVE YADEL A CALL IN ABOUT THREE WEEKS TO MAKE SURE THAT THE PAYMENT WENT THROUGH. BASICALLY I CALLED YADEL THREE WEEKS LATER AND IT SO HAPPENED THAT HE WAS ON VACATION FOR THAT WEEK. ITS BEING FOUR WEEKS AND THEY KEEP GIVING ME THE RUN AROUND THE PARKING TICKET IS NOW LATE AGAIN AND THEY HAVE DON'T NOTHING ABOUT IT. I ALSO GOT IN TOUCH WITH THE PERSON IN CHARGE OF THE DEALERSHIP WHO'S NAME IS SASHA I EXPLAINED THE SITUATION TO HIM AND HE SAID HE WILL TAKE CARE OF IT HE TOOK MY NAME AND PHONE NUMBER AND SAID HE WILL CALL ME BACK, IM STILL WAITING FOR THAT PHONE CALL. WELL I NOW DECIDED TO PAY FOR THE TICKET BECAUSE THEY REALLY SCREWED ME, BUT ITS ALL OKAY. THE ONLY ADVICE I CAN GIVE THE ONES THAT LOVE ACURA VEHICLES IS TO THINK TWICE OF GOING TO PARAGON ACURA. THERE ARE MORE ACURA DEALERSHIPS OUT THERE THAT HAVE GREAT CUSTOMER SERVICE. I WOULD HIGHLY RECOMMEND ANYONE TO GO TO RALLYE OF ACURA THEY ARE GREAT. I BOUGHT MY ACURA MDX THERE AND IM VERY SATISFIED WITH THE WAY THEY HANDLE THE WHOLE OPERATION. ONCE AGAIN PARAGON ACURA SUCKS.

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      • Paragon Acura Oct 19, 2011
        This comment was posted by
        a verified customer
        Verified customer

        Katie, let me first apologize for the negative experience you recently had at our store. We are continuously striving to provide the utmost quality in customer service to each and every one of our guests, and I am truly sorry to see that we fell short of that goal during your visit. I would like to speak with you directly regarding this matter so that I may better understand the details of the situation. Please contact me at your convenience.

        Sincerely,
        Brian Benstock
        General Manager
        718.507.5000 Ext. 271
        [email protected]

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Paragon AcuraRIPPED ME OFF

      WORST PLACE EVER TO BUY A CAR...I CAME HOME THEY FORCED ME TO LEASE BUT WAS ABLE TO FIND FINANCING THROUGH USAA AT 4.29% WENT BACK WITHIN 3 DAYS TO MAKE CHANGE THEY WOULD NOT CHANGE MY DEAL...TOLD ME I SIGNED THAT EVERTHING WAS COMPLETE WHICH WAS A LIE AND THEN FOUND OUT THEY OVERCHARGED ME 3000 DOLLARS ON THE CAR...THE GENERAL MANAGER ADMMITED IT BY MISTAKE..THEY ARE LAIURS CHEAT THIEFS AND SNAKED DO NOT BUY A CAR FROM THEM...

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        • An
          Angela Paragon Acura Mar 05, 2011

          While it pains me to learn of your experience, I sincerely appreciate your taking the time to bring this matter to our attention. Now that you have made me aware, I intend to make some adjustments to ensure that this sort of an experience does not happen again. I would also like to further discuss your visit, what would be the best number for me to reach you directly? Please contact me directly at 718.507.3920. I look forward to hearing from you soon!

          Very truly yours,

          Angela Ortiz
          Paragon Auto Group
          718.507.3920
          [email protected]
          www.paragonacura.com

          0 Votes

        Paragon AcuraAwful treatment

        I was a customer at Paragon a week ago. I was drawn there by their competitive Online Prices on Autotrader.com. My husband and i drove an hour and a half from upstate New York to try and get a good deal on a pre-owned Acura TSX. Having worked in the car business for many years, i had done my homework before i went there. I knew how much i should get for my trade and how much the car i was looking at was worth. I also knew that i had EXCELLENT credit !

        we got there at 9.30 am and the showroom was empty. There was rap music and rap vidoes BLASTING throughout the dealership. You could hardly hear yourself think. We couldnt find anyone for a while..and then someone in service told us they were all in a meeting. AT 10.45 !!! someone came out to meet us ! I told the salesman what we were interested in ...its a good thing i brought my list with the prices from on-line and info because some of the cars were marked up and extra $5000!!! wow!

        I fell in love with one and the price was great (it all goes down hill from here) they wanted to offer me a rediculous proce for my trade and i stood my ground and finaly got them to agree to the number i thought was fair. I was excited and shook hads with the salesman...he siad the next stage was finance (i had already been told by another acura dealer that the rates were as low as 5%) . we waited for an HOUR AND A HALF !!! nobody was around..our salesman disappeared, and my husband had to go and find the finance guy..who was busy trying to screw me an dadd 2% for his own pocked and get a huge lump sum down ! It was rediculous!!! as we became more frustrated, he lowered the down-payment amount twice and then the % rate. he wouldnt explain to us where he was getting his bogus numbers !!! thankfully my husband said "ENOUGH" and we walked out..hungry, frustrated, and angry. we were there ALLLLL DAY for nothing. And while we were given some time to talk about it...i could see and hear the manager and the finance guy bragging about how much they had made on a previous deal!!! realllll professional! DONT GO THERE! They are all our to make money off you and thats the bottom line!

        I went to my local dealer the next day and they treated me sooo great. They gave me 4.54%, a great deal and no hidden costs ! screw you Paragon !! I love my new TSX !

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          • Ju
            JUSTIN C Mar 05, 2011

            DID THE SAME THING TO ME!!! THEY STOLE FROM ME AND THEY BARGGED ON HOW THEY RIPPED PEOPLE OFF

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Paragon Acura — Awful place

          I am an ex employee of Paragon Acura. It was the worst job that I've ever had so far. Complete torture...

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