On The Beach Holidays reviews and complaints
Los Floritas hotel
Dear Sir/Madam, I want to make a complaint about the hotel of Las Floritas in Tenerife. The apartment was a disgrace, they said that there was entertainment. There was no entertainment what so ever. The pool bar shut around 4 o clock in the afternoon. They also said that there was a T.V in the room, but what they didn't say is it would cost a euro per hour...
Read full review of On The Beach HolidaysScam
I booked a holiday with On The Beach Holidays on 28.09.09 then found it cheaper through Travel Republic on the same day. I fulfilled their criteria of the Triple Price Match Guarantee and advised them of this accordingly and asked to be reimbursed by £48.45. Their reply that was because I used an OTB discount code it could not be considered. I pointed out that they must have misunderstood as this code lowered the price of the OTB holiday, but it was STILL more expensive that Travel Republic. I further pointed out that their website states: "You must have taken reasonable care to book on our site at the best available price" which I did as I used the discount code which they emailed to me. Their reply was as follows: "We are sorry that we are unable to reconsider our position with regards to your price match request. Please accept our apologies for not being able to provide the response you are looking for." What sort of Customer Service is that, and how can they get away legally by displaying a Triple Price Match Guarantee then not honouring it? Also beware of excessive hold luggage prices quoted AFTER you've paid for your holiday.
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