I signed up for a paper version of Newsweek but soon it became digital only and despite I had 8 more months on my subscription they still refused to give me refund stating that their digital service is absolutely the same to the paper one... What a false claim that is, how can you even compare a paper newspaper and 0 and 1 on your screen.
I cancelled my subscription to Newsweek in January 2011. I got an e-mail saying they owed me $110.00, and would send me a refund. In April they sent a check for $18.00, but no more. I have talked to them on the phone and e-mailed probably twenty times each method, but they still haven't sent me my refund. A customer service manager has sent me several sympathetic e-mails, but it has been a month since I first talked to her, and she still hasn't said they would send a refund. I have an e-mail sent me in January with the amount owed, but no one cares and no one does anything. WHAT CAN I DO? I just tried to attach this e-mail, but it says photo format not recognized.
October 22, 2008 sent check (cleared my bank on 11/3/08) for a two-year "Professional Saving Summany" subscription to Newsweek. I have yet to receive a copy. I sent a letter asking for a refund to the above address (251 W. 57th Street, NYC, NY 10019) on 1/6/09 and have not received a reply.
The subscription form and check was sent to: Newsweek, PO Box5574, Harlan IA [protected]
Any suggestions for my next steps?