National American Miss reviews and complaints

My Grandaughter has done this for 3 yrs, and yes rules are broken and favortism is shown a lot. But it has been a good experience until the yr she returned as Royality - Cover Girl 2014-15. her farewll video was cut way short after i was told it was ok, None of her pics or farewll letter was ever posted on their website as promised, The other queens behaved badly towards her, I was not informed when to be on stage to present her roses like the other parents were, and when asked why was lied to twice ! And lastly and the worst - In the group photo she was placed BEHIND the other girls, so her BANNER dont even show and u barely can see her crown. This is how shes represented... Why did she even wear it ? Both of us were NOT treated as royality, instead it felt like we didnt belong or maybe even they didnt want us there. I did call after to report and maybe find out why but never got a call back or no apology.. So the staff can behave in anyway and its ok.. They dont have to answer for it.. This it whats upsets me the most.. Obvious to them CG is not important as queen, but to my baby she took it very serious and did them proud... the moment we waited for 4 ever was ruined in one wkend. And still to this day am told only what cant be done to the queens, staff wasnt even mentioned.. SAD very SAD. A organization we looked up to and loved cant or wont admit they were wrong. SMH but in closing to the few ladies who were awesome and went out of their way to help us... THANKYOU

THIS COMPANY IS A SCAM AN WILL NOT REFUND MY $440 AND HAS DONE NOTHING FOR ME HOW DO I RESOLVE THIS ISSUE AN GET MY MONEY BACK.
LISA HYDE