Modivcare reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Modivcare
Welcome to our customer reviews and complaints page for Modivcare. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Modivcare.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Modivcare's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Modivcare, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Modivcare. Your feedback is an important part of our community and will help others make informed decisions.
Modivcare Never showed up to take me to Dr Appointment
Modivecare was supposed to pick me up this morning 1/11/2024 at 7:35 am to take me for tests for an upcoming surgery. They never showed up and din not call or text to inform me that theybwere not coming. I had to scramble at the last minute to find a way there myself. When I called later today to find out what happened the man that answered the phone told me he would check into it and call me back in 15 minutes to explain. Still havent received that phone call. This place is the worst! Always some sort of problems.
Desired outcome: That Humana no longer uses them as they are so unprofessional!
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Fake employment
My name is omoniyi gbemisola simbiat I was given an employment letter from your organization for the post of a nanny/babysitter,and I was asked to pay some certain amount for my background check and certificate check from your office in Brooklyn NY and I am sure it a fake employment please kindly follow up on this matter as soon as possible to know if it’s true or not,scammers are using your website for fake employment,for more verification I have all the letters sent to my email and their phone number. Thanks
Claimed loss: $90
Customer service
The labyrinthine phone tree is frustrating indeed. Talking to a person is somehow worse. Even with compassionate understanding that these are just people doing their job, the rudeness and incompetence I’ve experienced are unjustified. After already being confirmed eligible and active, these people have me calling around to other organizations to provide a phone number that they should have on hand. Somehow they also don’t have their own provider ID number handy. And then they hang up on me when I laugh at the absurdity of the situation. Don’t take it personally, “Shaniqua!”
Desired outcome: Do your job and don’t take it out on customers who are already frustrated trying to navigate your broken system!
Bus passes
I am a substance abuse counselor at Lotus recovery Centers in Wilmington D.E. My client was not issued his bus pass for the month of September and after over an hour on the phone and three different provided phone numbers by Modivcare staff my questions could not be answered. This issue needs to be resolved due to the significant negative impact to the...
Read full review of ModivcareA1 transportation services Inc company in bay area
Hi this Company owner does not deserve to worth with people with disabilities. He operates his vehicle after abusing cannabis (weed) in his car he was even keeping his weed in the car. He also abuses hardcore drugs like Cocaine he is able to cheat his drugs test. He is very greedy person. I’ve seen him abuse his gf in his working car and she had a bloody...
Read full review of ModivcareTransportation
Today my client was left at a 1hr follow up appt for 6hrs with multiple calls from myself and the aid who travel with the client we where told 15min multiple times by the driver/ company. Modivcare was called multiple times trying to get help we where lied to by the employees of Modivcare rides where supposed to have been rebooked hrs in advance client was told an Uber would pick them up twice nothing the last call to Modivcare was to cancel the Uberthe transportation van had finally showed up the Uber was never ordered the guy on the phone had no idea what I was talking about, my client was hungry and had soiled himself he was worried called his family told them he was stranded the family is filing sometype of complaint as well.
I have repeatedly resubmitted mileage information for payment on 4/14/[protected] trip #) Dr. Tim Nichols [protected], 6/14/[protected] trip #) Alexis Norris [protected] with reference number [protected]) without satisfaction. Please resolve this for me.
Company claims I took more rides than I actually took.
I just downloaded this stupid app, and scheduled a ride, for this week, as I have an urgent issue needing treatment. It couldn't be scheduled for at least two days after the day I downloaded the app. Fine.
Now, almost 12 hours, after I set up the ride, I get DENIED, and not only can I not get a reason, but I'm not able to reschedule!
WTF?!
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