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The good, the bad, and the ugly - discover what customers are saying about Lifestyle Family Fitness

Welcome to our customer reviews and complaints page for Lifestyle Family Fitness. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Lifestyle Family Fitness.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Lifestyle Family Fitness's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Lifestyle Family Fitness, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Lifestyle Family Fitness. Your feedback is an important part of our community and will help others make informed decisions.

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3:56 pm EST
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Lifestyle Family Fitness Fraudulent Cancellation policy

Lifestyle Family Fitness
11252 W Hillsborough Ave
Tampa FL [protected]

Complaint Description:
In July/August of 2011, I attempted to cancel my membership. The membership was a joint membership for myself and my wife. Not only was I unhappy with the 60 day notice, but I then found out they never canceled my wife's. They "claim' that I never specified. My rebuttle- WHY SHOULD I? It was a joint account from the start. Further more, my wife NEVER once used the account. I find it highly fraudulent that their membership advisor would not ADVISE a customer on the policies. That he would not inform me that I had to verbally specifiy mine AND my wife's. I also find it fraudulent that he knowing ommitted this information despite likely seeing that she never used the account and that I used words like "we" and "us' repetively when noting we were moving to the other side of the state where they had no facilities. So instead, I notice 3 months later and then have to pay an additional 60 days once I caught the error. Lifestyle refused to make a change and tried to insinuate it was my fault. They said they had a recorded conversation, which I requested to hear multiple times and never once heard. Finally, after having several people call me (not one knowledgable of prior conversations)- they said "we will send you to collections" (this is after I disputed the charges and had them reversed on my credit card). Now I have to go to court over $104. The money doesn't matter as much as the principle and business ethics involved in their shady and fraudelent business.

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Unhappy Mom and daughter
Largo, US
Feb 11, 2012 3:28 am EST

LFF is very deceptive about the cancellation information. My daughter joined in October telling them she was moving in 2 months. She just wanted a 2 month membership. They insisted we are month to month so you can cancel anytime. She asked him when she joined, "so I should cancel in 30 days?" He said yes. Well in 30 days she found out there was a 60 days policy. She got sick and wasn't able to cancel and bottom line her 2 month membership will hopefully be canceled in April (6 months later). Once they get your money, nothing is their fault. So because my daughter didn't want her membership to go to waste when she was gone, she re-instated it and transferred it to my name and then we were going to cancel. My daughter had everything (tanning, classes and exercise). So first I wanted to downgrade to just the gym which is all I was going to use and then cancel. I was told to downgrade (by the LFF Customer Service person after being on hold for 15 minutes) first and then call back in a couple of days to cancel which I did. So when my daughter was again charged the full amount, I called up and it was my fault that I cancelled before the downgrade took effect even though I have an e-mail stating my membership was downgraded. I can't wait until this is over and done. On top of that, the customer service rep on the phone was rude and hung up on me. I called back the next day and was told, "well the supervisor got on the call so you must have gotten rude - I absolutely did not get rude - they were the rude ones. Would not let me explain and hung up on me. I will tell everyone I know to never join LFF.

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Linuxfed
Obetz, US
Jan 17, 2012 3:34 pm EST

I have just experienced the same issue in Columbus, Ohio. Waiting for others to have same issue so that a class action will be started.

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9:21 pm EST
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Lifestyle Family Fitness cancel membership

We signed up for the fitness club at Lifestyle Family Fitness. We were told that our teens were free for "a year". We were told of two membership options when we asked what the pricing options were. We were told that we had to cancel giving a thirty day notice. We later found out that the free year ended at the end of December which gives a free half year. There was a third pricing option that we would have taken if we were told of it. This we found out long after we signed the contract. We now want to cancel. We are hasseled. They want to charge us a full month for our payment of one week ago. They want to charge us another month on top of that. Then they want to keep our 30 day deposit. They wish to charge us almost three months from our cancellation when we thought it was only thirty days.t

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Update by an honest consumer
Nov 14, 2011 10:29 pm EST

I finally spoke to a lady in middle management and straightened it out. If you receive grief, ask for a manager!

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mabuhay
Charlotte, US
Nov 18, 2011 9:09 pm EST

Lifestyle Fitness is not to be trusted. Believe me I know. I learned the hard way.

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mabuhay
Charlotte, US
Nov 18, 2011 9:08 pm EST

Do not deal with Lifestyle Fitness Membership. Do not get it. They are not to be trusted

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3:48 pm EDT

Lifestyle Family Fitness Support Center Rip Off

On July 6th, 2011 I signed up for membership @ the Bradenton location on 14th Street in Florida. Bear in mind that I had a one week pass to try the facility out at no cost nor obligation. I dealt with an individual named Mr. Ed Santiago who insisted I sign a contract then and there in order to get a special discounted price for leaving my gym (Planet Fitness). I proceeded to give him my debit card information with the understanding it would not be used to pay for a membership unless I decided to join after my week was up. The following morning, July 7th, I checked my bank account balance online and discovered a fee of $21.29 was deducted from my bank account. I was so irate that I immediately proceeded to the Bradenton Branch of Lifestyle Family Fitness to cancel this supposed membership. I was told by a clerk that I needed to call [protected] and that Mr. Santiago was not in. It is now July 16th and am still awaiting the return of my money. All contact with personnel at the main office in St. Petersburg tells me that my request to cancel a membership that I never asked for is supposedly being processed. My mention of the 3 day right of rescission is a joke to them, beware these are not reputable people..

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intellex58
US
Jul 25, 2011 1:25 pm EDT

You beware, don’t give somebody your debit card numbers unless you want to be charged for something.

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9:37 pm EDT
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Lifestyle Family Fitness cant cancel

I was a member of the LFF in Venice, Fl. for some time, until Jan. 2011, when I went back to my country, Iceland. I was told to call a woman named Lee, in order to cancel. She told me to send her an email. I did that thinking I was done canceling. No sir... checking my Visa account, there are still withdrawals. I called, was transfered, put on hold and not just once. Fett up is the proper terminology. Sometimes you just can´t win for loosing. I give up. I am a long term member, weather I like it or not. I don´t think so... I have had to cancel and change my credit cards in order to avoid LFF. They will definitely not get more money for running their scam this way. May this be a warning to anyone thinking of joining a fitness club, in particular Lifestyle

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Andy1234567
Tampa, US
Oct 11, 2011 3:13 am EDT

LFF is the biggest bunch of cheaters and Liars. They will say you are cancelled but you can never get id of them. Do not join this club or be prepared to shell out $200 minimum to get the admission.

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2:22 am EDT
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Lifestyle Family Fitness Membership cancellation and sign up information

January 2009, my husband and I, my in-laws and uncle all joined Lifestyle Family Fitness. Joining cost about $90 down plus what we were told was our first and LAST months dues, monthly dues at the time were $65. We were told by our sales person Nolan that we were paying for our last month up front, that we could cancel at any time because there is no contract, and that we could put our membership on freeze at any time for a small monthly fee. Spring 2010, we decided to place our account on a freeze because of our financial issues. This freeze cost $22.98 per month. In October of 2010, I chose to unfreeze our account-which COST us money-$20.00 to do so! Un-freezing was a mistake, because we have recently filed for Chapter 7 Bankruptcy, so in February I decided to cancel for good. I would like to say that, even though the sales staff may have misinformed us, they have been helpful all along, the issues I am having are with their corporate office and how they handle cancellations and billing issues. When you cancel, you are directed to call a corporate phone number. No one ever answers the phone number and you are forced to leave a voicemail. Finally, after 2 messages, my husband receives a call back. They instruct him that he will receive an email, in which he is to respond to with CANCEL in the body, and our membership would be cancelled. My husband did so on February 21st. We both thought that was that, until he started receiving call after call. The calls were because our charges had been declined (declined because our Bankruptcy attorney instructed us to empty that bank account) my husband spoke with the customer service agent and explained that he would have to speak with me regarding it, because it did not seem right. I again called the corporate number with no response, so I decided to call our local club, which is when I found out that Jason was cancelled but not myself, and this was because the cancel came from his email account not mine and his. I called corporate again, twice with no response, so in frustration I went online to their website and filled out their generic comment email section about my issue. After discussing with my husband all the issues I had run into, he decided that he could forward me the email they sent him, and then I respond in the same way he had before. In addition to this email, I also emailed the same address regarding all of the issues I've had with no response to date. Jason has continued to receive phone calls for the TWO months+$15.00 returned check fee that they say we owe because they are now stating that they never received a cancel for Jason. I spoke with a customer service rep, Lee A. today who said that they would we willing to waive the last month’s fees so that we only owe $69.00+$15.00. We should not owe anything. It should not have been my husbands responsibility to forward me an email to cancel my account. In fact, our account should have been cancelled in February. I have since filed a complaint with the BBB and in retaliation on the 25th Lifestyle withdrew $169.96 from our checking account. This company’s cancellation policy is not only nearly impossible but archaic and maddening. The customer service agents are rude; treat you as though you are delinquent, even though you can never get a return phone call. Not to mention that they lied to us from the get-go. Liars and Thieves!

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Lifestyle Family Fitness Poor Member and Employee Services

This company has truly been shot to hell. It's a huge corporation that thinks it's a small business. They are unappreciative of their employees, and it reflects on the Members. I was a former employee, and after a management change, I discovered that they were planning on firing me because I had asked for help when most of my responsibilities had been taken away. The leadership is very fake, and very two-faced.

Also, I can personally tell you that the agreement is a huge scam. If you get the Comfort Gurantee, you must come 4 times, excluding the time you sign up. They do not check you in half the time, unless you force them to. Should you still want to cancel, you have to pay for another month, then you have 60 days to work out a gym that no one wants. Also, annually, Basic members will be charged an extra 25.00. After 1 year, your dues will increase by 2 dollars, and each year after that. Should your card bounce or be rejected, you will be charged 15.00, and your dues will rise by 5.00. If you decide to go to statement billing, your dues rise by 5.00. They have add-ons, and if you wished to remove one, you're charged a 20.00 downgrade fee - which they will not inform you of. If you have a medical problem and need to cancel, or if you're trying to freeze, they will charge you fees.

Also, those comment cards? We dump the box every 6 months or so, and throw them out. I wouldn't waste my time with them. Your suggestions do not matter to any of the managers or upper level employees. They pay poorly, act poorly, and it reflects on the company poorly. I loved the classes, and I do miss them, but it's just not worth working or working out there anymore.

I was a Member Services employee (front desk) at FSH and I will apologize to anyone who had a problem with me. I am so much happier now that I am not associated with that place, and I hope my words help you in your decision to join.

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livestrong3109
Indianapolis, US
Apr 23, 2011 2:26 am EDT

Lifestyle Family Fitness is a great place to work at, IF YOU DO YOUR JOB! If you don't try to scam the system and skate by, it's a very EASY place to get along with. Our management staff is now very good thanks to a few changes at the Fishers area and our members comment on it daily. It's so nice to work in a place where you feel appreciated and we see results daily. Since I've gotten started at LFF Fishers, we've had 3 management changes and we're waiting on our 4th. Our sales team is doing great with assistance from the front desk and none of us hate coming to work! We actually don't have to sit and watch everything our co-workers do, so we can trust in each other! The Personal Training area has gotten so much better since they let go of a guy who was there for the wrong reasons. Our PTM, GM, and RVP, have been great at making sure we are all on track to have a great year. Please feel free to come in and visit our location anytime, we'd be happy to have you as part of our family :) visit LFF.com for your experience to start!

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Lifestyle Family Fitness cancellation policies

BEWARE OF THIS CLUB! Once you give them your credit card they will charge it no matter what. If you ever think you may have to cancel beacause of health reasons or because you will move have a lawyer look at the five page agreement. They got you locked in.
And if you do sign up, do so for the lowest priced option. They will try to get you connected with a "personal trainer". That person is basically a salesperson. They will get you to sign up for extra services.
But read some of the other comments on this website. The employees are unhappy and so are the customers.
Go to the YMCA! No matter what, they will get 60 days payment out of you. And forget about talking to a human. They leave you on hold forever.

THIS PLACE IS A RIP-OFF!
That was my experience anyway.

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very unhappy,never again!
venice, US
Mar 25, 2011 6:24 pm EDT

The worse place, EVER ! UNLESS U WANT TO BE CHARGE EVEN AFTER U R CALLING THIS PEOPLE AND CANCELLING THE JYM! NEVER AGAIN! SCUMMERS.

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sam5222
Westfield, US
Feb 12, 2011 8:04 pm EST
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Beware of giving Lifestyle Family Fitness your credit card! I canceled my membership in October 2010, but they continue to charge my credit card 4 months after I canceled. I called Lifestyle several times and the representatives have always been rude and unhelpful. If you give your credit card to Lifestyle they will never stop charging you!

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wyrdotter
Columbus, US
Oct 29, 2012 10:16 am EDT

Amen! I called to ask about cancellation, was told that "we'll take care of that for you." Then, when I got charged, I went in, was called a liar, given some line of BS about "processing charges, " and made to sign a bunch of paperwork that they then assured me would cancel my membership and prevent future charges. Today's bank statement show's they've charged me again! Anybody know how to scrape these barnacles off? They've already cost me $75 in overdraft fees (the whole point in trying to cancel is that I'm unemployed and can't afford to pay the gym membership any more). I really need the cash they're sucking out for other, more important, expenses.

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joeking1978
Indialantic, US
Nov 17, 2011 3:23 pm EST

In July/August of 2011, I attempted to cancel my membership. The membership was a joint membership for myself and my wife. Not only was I unhappy with the 60 day notice, but I then found out they never canceled my wife's. They "claim' that I never specified. My rebuttle- WHY SHOULD I?

It was a joint account from the start. Further more, my wife NEVER once used the account. I find it highly fraudulent that their membership advisor would not ADVISE a customer on the policies. That he would not inform me that I had to verbally specifiy mine AND my wife's. I also find it fraudulent that he knowing ommitted this information despite likely seeing that she never used the account and that I used words like "we" and "us' repetively when noting we were moving to the other side of the state where they had no facilities. So instead, I notice 3 months later and then have to pay an additional 60 days once I caught the error. Lifestyle refused to make a change and tried to insinuate it was my fault. They said they had a recorded conversation, which I requested to hear multiple times and never once heard. Finally, after having several people call me (not one knowledgable of prior conversations)- they said "we will send you to collections" (this is after I disputed the charges and had them reversed on my credit card).

Now I have to go to court over $104. The money doesn't matter as much as the principle and business ethics involved in their shady and fraudelent business.

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Lifestyle Family Fitness
St. Petersburg, US
Feb 14, 2011 8:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi Samuel,

We thank you for the post and for bringing this matter to our attention. We apologize for the problems you experienced in cancelling your membership. According to our membership agreement, all cancellation requests must be received in writing. We first received your cancellation letter dated December 14, 2010. We have no record of any earlier effort to cancel your membership. Based on your December letter, your final bill (dated January 12, 2011) covered the remaining outstanding balance due for your account. The last 30 days of your membership were at no additional charge and were not billed to you. Please feel free to contact us at [protected] if we can provide further assistance.

Regards,
Lifestyle Family Fitness Management Team

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Lifestyle Family Fitness poor business practice

I am too tired to write a long disertation on why I am disappointed with this gym. However, there are a few things I can write.
Dirty. Trainers leave and there are no options at local gym. Management offers assistance but seem insincere. Called to cancel and actually had to take abuse from the Promo dept Lisa - I stated I called to cancel lets cut the crap and she was so offended by the use of that word stating she was only trying to help and give me options. Duh I called to cancel. Would not reccomend this expensive, overpriced, dirty facility to anyone. Just my opinion.

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Lifestyle Family Fitness Scam

Life Style Family Fitness East Columbus, 5929 E. Main Street Columbus, OH 43213 has the worst customer service. The main culprit it the general manager who is rude and does not carry though with his word.

When signing up for a membership he was very friendly but when trying to cancel is he went out of his way trying to make it impossible for us to get our money back even though we signed a document stating we could cancel in 30 days.

Be careful when signing a document like this because you have to cancel in 30 days they won’t let you do it before the 30 days, well they will be you won’t get any money back. Plus you have to go once a week for the 30 days meaning once every seven days not once this Tuesday, then go again next Thursday. The manger went out of his was telling me I wasn’t there once every seven days. He even got a calendar getting smart trying to show me but in the end he was wrong. I went out of my way to go twice a week just to make sure met the requirements. Then he told me I would get my money back in a check no through my back account and of course I was charged again the next month. When I called and spoke to him about it he got smart stating I had more than one person on my account so that’s why he didn’t cancel it. Even though he assured me I would not be charged on that account again.

The customer service reps. at the call center are a lot nicer even though one left me on hold for ten minutes then disconnected the call but I don’t blame her because I was quite frustrated and might of taken out on her. Overall the general manger is rude, cocky and only gives you respect if you are a continuing customer.

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Nursescare
US
Aug 19, 2011 10:46 pm EDT

I mailed a letter to cancel my contract. Should have sent certified mail as they claim they never received it. Now won't let me cancel my membership and continues to bill on a monthly basis. They say I can't cancel until I bring my account up to date. This is unfair trade practice. Has anyone else had the same "lost letter" scenario?

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Lifestyles Family Fittness - Ridiculous
Indianapolis, US
Mar 26, 2010 3:54 pm EDT

I completely agree with this post, the LFF in Indianapolis, IN on 82 Street in Castleton was the exact same way for me. I cancled my account after I had met the requirments and I am still fighting to get my money back. The manager here acted the exact same way, friendly and welcoming at first, then when i had to cancle because of financial reasons, and I just didnt have time to work out in my busy schedule he stated that I didnt meet the requriments and he said he would "investigate it". Ya, bull****. I wrote my phone # down for him and he stuck it on his desk saying that he would call me in an hour after he talked to corporate. He never called me, so i went back in. He claimed corporate hadnt gotten back to him and said again that he would call me as soon as possible. 3 days went by and no call. I went in again and he said corporate still didnt get back to him, "he blamed it on a busy month" and he said he would call me first thing in the morning. He never called. Its been over 2 weeks now and i have begun to get very frusterated with this manager, this business, and their so called customer satisfaction. I dont know if i'll ever get my money back or if they will ever stop charging my account, but i dont plan to stop untill i get ALL of my money back ! - Very Disrespectfull and Ridiculous customer service.

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Lifestyle Family Fitness Do not work there

Do not work there.Kicked out and Fired! I was a member at the Lake Mary club for 3 years. I worked at the club for 3 months and was told by a sales manager from another club that he would fire me if i talked about wanting to be a personal Trainer. I was forced to quit my job. I came back in to work out and they told me i couldnt because they were afraid i would talk bad about him. I talked to my direct manager and was let back into the club. The next day he was gone and that manager took his place. I worked out for 2 years listening to his slander and lies he was spreading about me and filed a complaint with the operations manager and he was told to leave me alone and stop spreading lies. One day I walked into the club and I was told by that manager to come into his office. I told him to leave me alone and he said he was going to call the police if i did not leave. I called the corporate office to file a complaint and they did nothing because of the fact that I used to work there. I loved that gym...

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Rox
Nov 03, 2008 2:58 pm EST

Signed up for membership. Paid the fees. We were given this 4week guarantee where if we not happy for any reason we could cancel and receive a refund. Great I thought because I was signing my husband and I up as a Father's Day gift and he had not seen the facility. I told the sales rep, "my husband is very picky so if there isn't something he likes the 4 week guarantee will come in handy". My husband and I came in 2 days later and scheduled our first PT1 (personal trainer) visit which took a week to get. No problem. Then the PT called and cancelled and would have to reschedule a week from then. Now that is 2 weeks gone. Also, my husband decided he wanted water ammenties. I faxed a letter of cancellation. No response from them so I thought that was it. NO it wasn't. I noticed they were still deducting the monthly from our account. So I called, "Hey I cancelled our membership and you are still deducting from my account". The rep said let metransfer you to our manager. He didn't answer, I left a message. Never received a phone call back. I called again and explained again my situation. The manager said "well you have to sign something to cancel." I have faxed, called and left messages. Noone said anything. I came in to the facility and requested my refund of the start up fee and the 3 months they deducted. Of course, they said no. I talked with corporate they said no. I requested to speak with the supervisor at corporate and the girl said "I don't think so, no speaks with her". Can you believe this customer service. What was against me was in the 4 week guaratee in order to get a refund you have to visit 12 times. My arguement was they took 2 weeks away from us not being able to meet with our PT, how could I get 12 visits in, I would have to come everyday. I told them I would take it further and let everyone know about there fraudlant ways.
Long story short. I took them to smalls claims court and won. 09-29-08 They still haven't paid. Read all small print and everything you sign. I have a few more steps I will be taking with them. You can win against corporate. Don't think you can't.

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leefoor
US
Mar 31, 2009 7:34 pm EDT

as a member i had an issue with my account that was not handled in any appropiate metter! i was consistantly being stoped at the front desk and being told that i had an account balance of hundreds of dollars. i asked if the manager could please look into this and she said no problem. i called back a few days later and spoke directly with the manager and she was VERY rude! she spoke in a very demeaning mannor and told me that she did not have time to deal with me and that if i did not come in to pay on the account that i would be not allowed ot work out and that all of my account information would be turned over to a collections agency. This experience was absolutley horrible and the most vivid example of unprofessionalism i have ever heard of and seen.

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Front Desk Girl
Jan 23, 2008 12:00 am EST

I am still a front desk girl at lifestyle family fitness and am getting tired of being there. When I first started working there I was promised full time front desk work, then a few days later my manager had "miscalculated" and I would only be able to work part time at the front desk. So to make up for time he gave me a 2 hour detail cleaning job promising I would never have to work on my hands and knees. Almost half a year later most of my time is spent teaching others how to do my job and cleaning sweat and grease off machines. I am still considered one of the friendliest desk girls, even remembering regular clients names. One day a client actually said "You run this place, they couldn't ever replace you. But you could always replace them." To this day I'm the only one who can actually explain the 60 day written notice without getting my head bit off, but sometimes I don't even understand it. Finally a supervisor job was available and my optimism was broke when they called in someone from another club as the replacement. Now I'm skimming the search engines for a job to replace them. -Disgruntled Desk Girl.

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askrao
Tampa, US
May 06, 2011 9:20 pm EDT

I tried to terminate my contract and called at the last day of Mar, 11. The sales manger offered me a new deal which was attractive. She said an email will come and I have to accept it.
The email never come. I was honestly waiting for it. I call every day for next 7 days and left message everytime. I emailed several times. No body bother to give me a call. In the mean time they charged my credit card for Apr. To avoid confusion I stopped going to the fitness center.
This was a deliberate attempt to frustrate me, keep me as a memebr, and charge me the old higher amount. I called Amex and stopped my payment.
As soon as I did it the sales manager within a hour emailed me the new offer. I accepted but they have not credited my a/c the higher charge they made for Apr. I am yet to resume my going to LFF.
I got a call from LFF today (6th May). The manager is only interested to talk about the future charges. She is not prepared to talk about Apr. She keeps on repeating that I did not accept the new offer in time. This is all frustrating.

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sayitlikeitis25
jersey, US
Aug 12, 2011 8:30 pm EDT

This was the worst corporation I have ever worked for. I was treated better when I worked in a fast food restaurant. The front desk staff does SO much, yet get paid the least. Oh, and if you are looking to make minumum wage even after a year of being employed, work here. You will NOT get a raise. You might get 3 cents after a year, might not. They treat their employees horrible. The only people who matter are those involved in corporate, yet they don't know their ### from their elbow when it comes to stuff. I would never reccomend this company to anyone. Not for employment, and not for a membership. They lie to you, take your money, and you cant even get through the line to cancel until weeks after trying. They are a croc of BULL. Not even accreddited with the better business beareau? And scored a "D" out of an A through F scale...what does that tell you...There is more bad than good when it comes to this company.

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yolak
US
Dec 16, 2010 6:41 pm EST

When Lifestyle kept raising my rates and dropping my favorite classes, it was time to make a change...I gave them sufficient notice and paid the final month and told them to use my last month (I paid on joining) for the final...NOT good enough for the greedy bunch...They tried to get an additional month out of me...Guess what smart guys...Credit card was cancelled and cut up and no way are you getting any more money out of me...Turn it over to collection...your credit should be as good as mine...

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Curvyspice
US
Apr 25, 2011 9:45 pm EDT

I have been fighting since July of 2017 to be released from the hold of a company that claims not to have a contract. Lifestyle Family Fitness was the only facility I found near the University Area of Charlotte NC that did not lock you in to an annual contract- as I did not plan to be in the area very long. I would have been better off joining a different facility.

LFF takes first and last month's membership fees upfront with a guarantee that if you have to back out- you will be released without a problem. I decided to leave the gym in July of 2017. I called the number given to me from the gym. The person on the phone sent me an email that I replied to. I spoke to someone on the phone again who said that my account would need to be drafted a final time- which went against what I was told to start with. I didnt fight this. Somehow that final payment was for September not August for whatever reason and I didnt dispute this.

Long story short. This company drafted my account several times since then and still claim that I owe a balance. I changed bank cards and LFF still found a way to access my bank account. I have tried to get my money back with no success and the staff at LFF are terribly condescending and not helpful. Even the people answering the phone claim to be managers but will give your information to a a "manager" when you ask to speak to their bosses. Its exhausting. I am in the customer service business and I deal with people's livelihoods and money on a daily basis. I would never treat people the way that this organization has been treating me.

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Where's the justice
US
May 11, 2011 7:03 pm EDT
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I had a similar experience as the irate and frustrated consumer. My job moved to a different location that was not near the center I signed up at. I continued to pay for a few months because I thought that I might get a chance to stop by the gym but I never did. Then my dad ended up in the hospital and passed away and calling LFF was the last thing on my mind. I finally got around to calling them in February 2017, while they were piloting their new cancellation policy that I found out about by going into the gym. The phone number they give you never picked up and they offer to leave a message and someone would get back to you, when it's convenient for them. No one I know can sit on hold for 30 mins or more a day to try and get a hold of them. Well by chance I did finally get a hold of a cancellation rep around the middle of February and they told me that I'd be receiving an email and that I am to respond to that email to confirm my cancellation, which I thought that I was doing by calling them in the first place. I continued to check my email and even my junk mail but I never received a message from them. I tried calling the same phone number back that I originally called and had the same problem as the first time, I could never get a hold of a rep. I finally did get a hold of someone, almost a month later, and explained what happened and they said that they would resend the email and to follow it's instructions. I received the email the next day and responded immediately after receiving it. During the month's time I was billed after the first time I called them as my "last payment" and billed after the second time I called them again as a "last payment." This was very unsettling to me that it was not my fault that I didn't receive the original email so I decided to call the number that was within the cancellation email they sent. This number gets you almost directly to a representative (it's [protected]) without the long wait times. I spoke to this representative explaining what happened and that if they would be so kind to refund my last payment of $16.04 due to the circumstances that I had to go through to cancel my service and they told me that they do not refund. I asked to speak to a supervisor and they said that they were a supervisor, apparently everyone over there is a supervisor because I heard that through my next couple of conversations. Finally I asked to speak to the person that oversees them and their department, basically their supervisor, and that manager was unavailable at the moment but that they could set up a call back and I agreed. I spoke to this manager when they called me back and they were just as rude and unforgiving as their floor supervisors. After hanging up with them I went directly to my back and disputed the charge. My bank disputed the charge and about two days alter I got a call from LFF, believe it or not yes I actually got a call from them, and they explained to me about the dispute that I already knew took place because I initiated the whole thing. I wish I remembered this lady's name because she was the rudest out of all those that I spoke to, she continued to cut me off mid-sentence and basically told me that if I do not pay the disputed charge through them that my account would be sent to collections. I laughed at her and hung up. A few days after that I got a letter in the mail stating that if I do not send in my $16.04 payment that my account would be sent to collections and that a $15 chargeback would be applied to each dispute initiated because my account is considered past due. I finally gave in and called the number on this form and spoke to the lady for a few moments explaining what I had to go through and that I will pay them the messily $16 because I didn't what my credit ruined over this poor situation and company. I continued to explain to her that their customer service is the poorest to deal with and that I will never recommend this company to any of my friends or family members.

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Mr.M.Gray
Pinellas Park, US
May 27, 2010 5:04 am EDT

After viewing Fox 13 Tampa Bay FL this morning, I was so disgusted how LIFESTYLE FAMILY FITNESS treated a "Terminal Ill Veteran" in regards to his refund. If it was not for them he would still be waiting for his refund. This Veteran has been given a short time to live and just wants to enjoy his short time and needed the refund. This will be posted along with the full story on every Blog/Complaint Board/Facebook/Myspace to name a few. You should donate at least a couple of thousand to him and his family. So sad and shame on you LIFESTYLE FAMILY RIP-OFF.

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Jen
May 23, 2007 12:00 am EDT

By far THE most horrible experience I have ever had with a gym. The manager lures you to enroll with false promises that you can cancel within 30 days. But in my case, I signed up and saw the fine prints right away, I went back and tried to cancel the next day, which I was entitled to. Once again, the manager, his name was TOM said that it was fine and that he'd still cancel it if I wanted. I told him I couldn't afford it as of the moment but he told me how I shouldn't miss the promo. 30th day came, I had only went twice, he completely disregarded his promises and didn't give me my money back. It was about $200+. Even if you call corporate they will still tolerate the managers' actions.

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Lifestyle Family Fitness Denial and Disrespect

I joined in January 2009 and they have a number of times now NOT charged my credit card while claiming they tried and then trying to say when they charged, it was declined. This allows them to charge the very same credit card they claim declined moments earlier with a $10.00 late fee each month.

Catching on to this I complained and found most of the people at the local gym in Pickerington, Ohio helpful but have also found some absolutely rude and uncaring people at the home office in Florida.

Linsey is a manager who has been very rude to me on a number of occations and most recently when I called in a few days ago, seeing that it was me she simply hung up in my ear. Just shameful. Even one of the desk girls at the club when I told her I had a problem with the home office suggested to me "Oh, you must have dealt with Lindsey" and went on to explain she hears that a lot so it's clearly a huge issue that LFF in FL just ignores.

Andrea is Lindsey's boss and it depends on the day with her. Andrea was really nice and helpful last month but today belittled me and tried to be dismissive about the real issues. I happen to confuse her adn another woman in a different department and she not only corrected me sharply but went on to use adverserial phrases like "I'm just trying to keep your factual" and "We need to just deal with the facts" Of course, the facts about shadey CC charges and people hanging up in my ear she was not interested in at all.

LFF has a great thing going at the gym level but I have now cancelled my kid's memberships and have had a couple of others I referred there cancel as well because of this.

For me, its not so much the money as it is the underlying false accusations of my somehow not being "factual" which of course infers to the logical person that I am lying, which I was not. The people for me at the local gym level have been great and friendly but the people in FL (with the exception of Chris who did do what he promised to do) are all out to do damage control instead of true customer service. Make no mistake, under the smiles you are just a number to the people on the phone in FL and their goal is to keep you quiet, not to resolve an actual issue.

..and yes, the cancelation policy is an absolute scam the way it is carried out. One month in advance makes perfect sense and protects the club which is very understandable. Two months is a gross taking advantage of others. Be warned when you sign up!

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Levi McGrath
Pickerington, US
Nov 16, 2009 1:26 pm EST

I am having a problem with the lifestyle in pickerington as well. I was signed up with a woman named amy, I discussed that I wanted to be with the gym for only three months, because I was going to leave for college. She said this was no problem, so I paid the first and last months dues and had a charge for the month of august. I wasn't going to use most of september so she gave me a card I could use to redeem when I return for winter break.
Well october rolls around, and I get a charge for 31.00 dollars. It takes me by surprise, I am broke for a week in school, I call them and I am told it was the last months dues. I let it slide with an coarse tone.
November. Another charge, this time it overdrafts my account and I have to pay 70.00 dollars in overdraft fees to my bank. I call them to dispute this charge and I am told that because I never submitted a cancellation request in writing that I will be charged an additional 11.50 to stop all account activity immediately. I have no money. I scraped enough to cover the overdraft fees and I canceled my card.
I get a call today that says they tried to charge my debit card but it didn't go through. They told me today that I will have to pay 51.00 dollars as well write a letter confirming my request to cancel. I opted to have it marked as a debt, and I still have to write them to cancel my account.
So basically I was signed up, under the belief that I would be paying for three months, I confirmed this with amy, and their billing dept. ran rampant on my account.

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I enrolled with LFF then later added my live-in boyfriend to my membership and used my credit card to pay for the membership. I cancelled my gym membership (by written letter in March 2008, stating to please cancel my membership and hault all charges to my credit card) with Lifestyle Family Fitness and they continue to take funds from my credit card...

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Lifestyle Family Fitness ....?..Comfort Guarantee..

I visited Lifestyle Fitness Center, because the sign said that they were waiving the enrollment fee for a limited time.I had broken my finger, was wearing a cast, and explained to the Manager that I met with, that I was seeing a Dr.in a couple days, and would call and let her know when I could join.She agreed to hold the paperwork, and do nothing until I called.Two days later I learned that it required surgery, pins, pain meds., and large cast, with at least two mos.healing time.-I called and canceled completely.I was told that she wasn't in, so asked if she had voice mail-NO.I told them to be sure to give her the msg.I called again the next day, just to make sure.Same thing.The next day, a guy called to see when I was coming in for my session with a personal trainer.Again I explained.He apologized, and said that it was a mistake.-He said the same thing the next time that he called, and the next.Three mos.later, I ended up with overdraft fees, which was a big surprise since I wasn't even using the acct.I learned that they were continually taking money from my acct.close to $200.00, which caused the overdraft fees.After contacting them, I was told that they had 'NO MANAGER" in their facility, and that I needed to contact their corporate office, which gave me the runaround for over an hour.Then was told that I was required to send them a 'CERTIFIED LETTER"-which they 'TOLD" me about on the first day, and was in my contract, because 'THEY ALWAYS DO THAT!" -I didn't even leave with any paperwork!

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cary61
US
Jul 26, 2009 2:57 pm EDT

I work for them and can tell this is one sided. No one leaves with out paperwork. You must intial that the cancellation must be done in person. People have cancelled boyfriend, girlfriend ect. in the past. you must get off your butt and come down to the place you came to in the first place and cancel. It's quick and easy if you follow the rules.

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auroraCananis
US
Jul 10, 2009 12:41 pm EDT

Gyms are so famous for this kind of crap! File complaints with your state's attorney general and with the bbb.org.

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Lifestyle Family Fitness Swim Lessons Offered in Lap Pool

LFF in Winter Park Village has finally done the unthinkable...allowing infants into the lap swimming pool. I'v been told this is for some sort of swim lesson program. All I can say as a competitive swimmer is, "Totally Disgusting". How dare LFF allow peeing and pooping infants into a lap swimming pool. Not only does this swim class start at the peak hours of business, but it also takes up one out of three lanes total for the other paying members to lap swim. I can think of nothing more repulsive than having to swim next to an infant who's peeing and crapping in their diaper/swimsuit right next to me while I'm trying to swim laps. Are these infants paying $30/month at minimum to use this pool like the rest of us? I think not. LFF has stooped to a new low. What's next? Letting children lift free weights. If parents want swim lessons for their infants, go to a public pool facility or an instructor’s house for crying out loud.

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Atlanta404
US
Mar 09, 2010 5:28 pm EST

yeah, dude this is a non-issue. The chlorine in that pool kills more poop and piss than those kids can produce.

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Angermanagement
Noblesville, US
Dec 02, 2009 2:26 pm EST

You must be an ###. Besides that, the clorination takes less than 7 seconds to kill any bacteria or germs. The wonderful thing is that every person has an ### with some ### on it and sweat is full of urin. You've been swimming in adults bodily waste for a long time. Get over it.

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Lifestyle Family Fitness Child Care & Membership Cancellation

I left my daughter in the daycare for 45 minutes. When I dropped her off there was only one girl working in the center but only 3 children. When I picked her up the same girl was talking on her cell phone and there were around 15 children of all ages running around and I was almost out the door before she even noticed me leaving. The other girl who was supposed to be working was at the front desk talking about how she hasn't gotten her hair done in so long.

I went back to the club at a later date and told a salesperson I wanted my money back. He told me there was no manager on duty and that I would need to come back Mon-Fri between 9 and 5 (the hours most people work... just a coincidence he assured me...) I went back and had to go though the same sales person, who referred me to a manager who told me that she was new and did not know if she could give me a refund. The sales person went and spoke to a district manager who came out and told me that he would not give me a refund until I qualify for their comfort refund. I have given my key tag every time I have gone in and they considered some of these dates they don't even consider workouts... I have to wait another two weeks and come in on an exact date and hope I catch a manager to get my refund. I refuse to leave my daughter in their child care program and they don't understand why "because we usually have 3 or 4 girls working in there and you must sign the child in and out." Sorry Lifestyle, but when it comes to the safety of the children in your care, USUALLY doesn't cut it!

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MissyHweLee
Cary, US
Aug 31, 2009 9:39 am EDT

I also have issues with the daycare staff, and since the day of my incident have never taken them back.

The staff has been watching TV (cartoons) instead of keeping their eyes on the kids. One parent walked out with my kid's shoes buried behind the cubby and a water bottle, which meant that the employee watching the door wasn't paying attention either.

Management response was "we'll handle it", which was totally unacceptable.

Here's the lesson learned: A serious accident is waiting to happen at LFF Day Cares.

The Apex NC branch of the LFF was closed week of Aug 23-Aug-29, 2009 because some parent brought their lice infested kid in. Nice, huh?

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Lifestyle Family Fitness Comfort Guarantee Scam

The Lifestyle Comfort Guarantee is a huge scam, and here's why:

If you take the tour and decide to sign up that day, they will waive the enrollment fee and you will be in the Comfort Guarantee program. Basically if you cancel within the first month, you'll get your money back.

Here's where the trick is. You have to come in once for the 1st 4 weeks. They don't state this, but it is in the print, so what can you do? Just beware.

Lucky for me, I came in once per week for the 1st 4 weeks. As it happened, Andrew, the manager who signed me up, was there almost everyday I came in. A nice fellow. Several times he was at the counter and say "I've already got you signed in, enjoy your workout".

As it turned out, he wasn't signing me in. When I went to cancel my membership, they only had half the times I came in listed.

The other thing they get you on is that they take the pro-rated amount for the month, plus an additional month worth of membership. Andrew explained to me that this is for the "last month" of the membership for when/if I cancel. To put dates on this, I signed up on 3/5/09 and was paid up until 4/20/09. Then on 3/20/09 they withdrew another payment, so on 3/20/09 I was paid up until 5/20/09.

Now since they are saying I don't qualify for the Comfort Guarantee, they are saying they can withdraw one more payment on 4/20/09, which would have me paid up until 6/20/09. This place has made me so sick, I am certainly not going.

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Joyce Tanner
Tampa, US
Apr 14, 2011 9:26 pm EDT
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You are wonderful for not only disassociating yourself from them but for being completely honest-which they train you not to be! I hope that you have a job that you can be proud of now! They probably went in with the intention of firing the old people just to start fresh, you know.A lot of companies do that. But you were there.
...I doubt that you had time to read my complaint, but I went in with my arm in a cast just to look around, and the girl said she'd do the paperwork and just.."hold on to it" til I was better. HA! I never even went to the gym since I required a surgery and mos. and mos. of healing, yet they bilked me for about $200.00 !
What a low life lying [censor] she was.I called and called, but they said-oh, well! you signed the contract. It was under false pretenses! What can bee done about that?
THANK YOU for your HONESTLY! So glad that they couldn't change you. :)

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formermsr
Indianapolis, US
Apr 14, 2011 8:46 pm EDT

This company has truly been shot to hell. It's a huge corporation that thinks it's a small business. They are unappreciative of their employees, and it reflects on the Members. I was a former employee, and after a management change, I discovered that they were planning on firing me because I had asked for help when most of my responsibilities had been taken away. The leadership is very fake, and very two-faced.

Also, I can personally tell you that the agreement is a huge scam. If you get the Comfort Gurantee, you must come 4 times, excluding the time you sign up. They do not check you in half the time, unless you force them to. Should you still want to cancel, you have to pay for another month, then you have 60 days to work out a gym that no one wants. Also, annually, Basic members will be charged an extra 25.00. After 1 year, your dues will increase by 2 dollars, and each year after that. Should your card bounce or be rejected, you will be charged 15.00, and your dues will rise by 5.00. If you decide to go to statement billing, your dues rise by 5.00. They have add-ons, and if you wished to remove one, you're charged a 20.00 downgrade fee - which they will not inform you of. If you have a medical problem and need to cancel, or if you're trying to freeze, they will charge you fees.

Also, those comment cards? We dump the box every 6 months or so, and throw them out. I wouldn't waste my time with them. Your suggestions do not matter to any of the managers or upper level employees. They pay poorly, act poorly, and it reflects on the company poorly. I loved the classes, and I do miss them, but it's just not worth working or working out there anymore.

I was a Member Services employee (front desk) at FSH and I will apologize to anyone who had a problem with me. I am so much happier now that I am not associated with that place, and I hope my words help you in your decision to join.

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Joyce Tanner
Tampa, US
Mar 16, 2010 3:26 pm EDT
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Also took my money and refused to refund it though I had surgery a few days after joining...Geee, ...how does this "COMFORT GUARANTEE"work, anyway?-I thought that you had a 'cancellation policy'.-Yet nothing seems to qualify. Joyce in Brandon, Fl.33510

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Joyce Tanner
Tampa, US
Mar 16, 2010 3:22 pm EDT
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-ABSOLUTELY! -Do they 'all' work on comission?-Because they will say anything ...'true-or not' to get your cash. They never seem to get your cancel request, ..or, you don't qualify. Cheap and Tacky is their standard-if you could even call it that. Lauren, Brandon, Florida

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Lifestyle Family Fitness Do not appreciate their employees

This company claims they pay their employees well...maybe the DMs and Executives. They also claim they have the best customer service, which sometimes is true. It is important that the front desk employees be friendly and helpful. Again, in some gyms this is true. However, how do you expect to get good people when you only pay $7 an hour to the most important person in contact with a potential member or client for personal training? I understand that most of these people do not have college degrees, but if you are holding these people responsible for the very FIRST contact to a potential member or client, you really should consider increasing their pay. In many of the gyms around Tampa, I have been ignored and spoken down to when entering the gym. When I have called to speak with my trainer, I have been left on hold and have had to hang up, only to call back and be put on hold again. This is bad business, especially when you are priced as high as you are. I do say that the gym on Hillsborough has the best front desk people as well as entire staff. Hyde Park is the worst. I think you should take a step back and re-think what type of people you are hiring when you pay as low as you do. You pay $7 an hour, you get $7 an hour service.

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cary61
US
Jul 26, 2009 3:09 pm EDT

Why do people take a job and agree to do that job for a certan amount. Then complian the money not enough. Don't take the job.

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Lifestyle Family Fitness Scam and fraud

I have been working out at Lifestyle Family Fitness in Pickerington for about 6 months now. I have recently noticed some changes for the better. Especially with the clubs management. The problem though is that they let some of the bad things that were happening there drive away some of there best employees (Andrew & Justin). I do not know why as a company they would not try harder to keep them on board. I did not sign up under Andrew, but I got to know him very well because he is very out going and always there to help the clients as well as make some small talk. Hopefully someone will realize this mistake and try and fix it.

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Naples8
Naples, US
Aug 08, 2011 6:04 pm EDT

Be very careful with this company. They assured me I could cancel after just a few months. What a huge scam! Be sure when you cancel that you not only call, but you check immediately for an e-mail from them and respond to it...then print it out and keep the confirmation that your membership is indeed canceled. They leave it in your hands to contact them if you do not receive an e-mail (which I never did). I sent them a letter, which they claim they did not receive. The only time I heard back from the corporate office is when my credit card called to dispute the charges. By the way...the number for their corporate headquarters in St. Petersburg Florida is [protected] Ext. 11. I asked countless times for this number from their customer service reps and they said there wasn't a number to contact and directed me to submit my concerns in writing. Lesson learned ...NEVER...join a gym that requires you to give your credit card. Pay by the month...check or cash!

Too bad for Lifestyle. I really liked the facility, instructors and classes. I will never return and will share my story.

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This is the most expensive gym I have ever been a member of in the state of Florida and the most filthiest gym I have ever had the displeasure of being a member of. When you complain they grin at you. The staff will not alert or get a manager for you, they just look at you like you have a nerve to complain. If you are a member wash your hands when you...

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Lifestyle Family Fitness Class action lawsuit!

This company has been working its staff much over the 40 hours and not compensating them. Included, but not limited to are--Regional V.P, DM, AM, Sr CSM, CSM, MIT, MOD, Mbsp Consultants, COM, Trainers... any employee who was considered exempt from overtime or has their hours adjusted by Mgmt to manage budget or sales draw. A possible nationwide certified collective lawsuit for unpaid overtime against LIFESTYLE FAMILY FITNESS pursuant to the Fair Labor Standards Act (“FLSA”) could be brought by current and former employees who worked for LIFESTYLE FAMILY FITNESS.We will also seek liquidated damages and attorneys’ fees and costs. Normally, the FLSA contains a limitations period of at least two years and potentially up to three years for the filing of a claim for unpaid overtime wages, after which the claim is forever barred.
Class counsel may be paid either by the Defendant (lff), or they may, either in addition to or instead of payment from Defendant, receive a percentage of any money judgment or settlement in favor of you, or others similarly situated, as agreed by contract and/or ordered by the Court.

FEDERAL LAW PROHIBITS LIFESTYLE FAMILY FITNESS OR ITS AGENTS FROM TAKING ANY ACTION AGAINST YOU BECAUSE YOU ELECT TO JOIN THIS ACTION.

Contact me if you are interested.

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none
Mar 18, 2008 7:59 pm EDT

Why and how do RSVP's get promoted... then demoted to runing only one district in this what could be awesome company? I mean... a guy who only cares about female employee's (unless they agree to stay with him for awhile) where do you find this in a FORT500?

Be carefull who you intrust to run 15 mult-million dollar facilities! Some mistakes aren't always forgettable.

By the way... Geoff should have never posed for the PCSO (DUI)

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Get a Job
Mar 05, 2008 6:01 pm EST

Just do your job... A burn and churn at a health center? You bring in new clientele, you pick up after the members. How is that burn and churn. People need to take responsibility for their laziness. Everytime one of these lawsuits go to court... you don't get rich, the lawyers do and then the company suffers. Maybe the company did do wrong and they deserve to suffer. So don't work there. If they can't hire anyone then then they can't run a gym. The only people that suffer are the members because their dues will go up, the consumers of insurance because that is who will pay this lawsuit (not the company) and then anyone else who has to buy this insurance including me and you. So... Lawyers get all the money (and use you) and we the people pay for it!

Great Idea!

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Concerned Citizen
US
Jan 21, 2008 3:16 pm EST

I am a current LFF employee. How do I take action in this class action lawsuit?

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Dist Mgr
Jan 09, 2008 7:48 pm EST

I have been there for several years, and found it's (LFF's) attitude towards its employees is that they are a burn and churn positions. I will absolutly be taking part in this class action. I am urging all other current and past employees to take part. A very large Law Firm has already agreed to take this case, with no cost to us, as plantiffs...

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ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.