Lifestyle Family Fitness
11252 W Hillsborough Ave
Tampa FL [protected]
In July/August of 2011, I attempted to cancel my membership. The membership was a joint membership for myself and my wife. Not only was I unhappy with the 60 day notice, but I then found out they never canceled my wife's. They "claim' that I never specified. My rebuttle- WHY SHOULD I?? It was a joint account from the start. Further more, my wife NEVER once used the account. I find it highly fraudulent that their membership advisor would not ADVISE a customer on the policies. That he would not inform me that I had to verbally specifiy mine AND my wife's. I also find it fraudulent that he knowing ommitted this information despite likely seeing that she never used the account and that I used words like "we" and "us' repetively when noting we were moving to the other side of the state where they had no facilities. So instead, I notice 3 months later and then have to pay an additional 60 days once I caught the error. Lifestyle refused to make a change and tried to insinuate it was my fault. They said they had a recorded conversation, which I requested to hear multiple times and never once heard. Finally, after having several people call me (not one knowledgable of prior conversations)- they said "we will send you to collections" (this is after I disputed the charges and had them reversed on my credit card). Now I have to go to court over $104. The money doesn't matter as much as the principle and business ethics involved in their shady and fraudelent business.
We signed up for the fitness club at Lifestyle Family Fitness. We were told that our teens were free for "a year". We were told of two membership options when we asked what the pricing options were. We were told that we had to cancel giving a thirty day notice. We later found out that the free year ended at the end of December which gives a free half year. There was a third pricing option that we would have taken if we were told of it. This we found out long after we signed the contract. We now want to cancel. We are hasseled. They want to charge us a full month for our payment of one week ago. They want to charge us another month on top of that. Then they want to keep our 30 day deposit. They wish to charge us almost three months from our cancellation when we thought it was only thirty days.t
On July 6th, 2011 I signed up for membership @ the Bradenton location on 14th Street in Florida. Bear in mind that I had a one week pass to try the facility out at no cost nor obligation. I dealt with an individual named Mr. Ed Santiago who insisted I sign a contract then and there in order to get a special discounted price for leaving my gym (Planet Fitness). I proceeded to give him my debit card information with the understanding it would not be used to pay for a membership unless I decided to join after my week was up. The following morning, July 7th, I checked my bank account balance online and discovered a fee of $21.29 was deducted from my bank account. I was so irate that I immediately proceeded to the Bradenton Branch of Lifestyle Family Fitness to cancel this supposed membership. I was told by a clerk that I needed to call [protected] and that Mr. Santiago was not in. It is now July 16th and am still awaiting the return of my money. All contact with personnel at the main office in St. Petersburg tells me that my request to cancel a membership that I never asked for is supposedly being processed. My mention of the 3 day right of rescission is a joke to them, beware these are not reputable people..
I was a member of the LFF in Venice, Fl. for some time, until Jan. 2011, when I went back to my country, Iceland. I was told to call a woman named Lee, in order to cancel. She told me to send her an email. I did that thinking I was done canceling. No sir... checking my Visa account, there are still withdrawals. I called, was transfered, put on hold and not just once. Fett up is the proper terminology. Sometimes you just can´t win for loosing. I give up. I am a long term member, weather I like it or not. I don´t think so... I have had to cancel and change my credit cards in order to avoid LFF. They will definitely not get more money for running their scam this way. May this be a warning to anyone thinking of joining a fitness club, in particular Lifestyle
January 2009, my husband and I, my in-laws and uncle all joined Lifestyle Family Fitness. Joining cost about $90 down plus what we were told was our first and LAST months dues, monthly dues at the time were $65. We were told by our sales person Nolan that we were paying for our last month up front, that we could cancel at any time because there is no contract, and that we could put our membership on freeze at any time for a small monthly fee. Spring 2010, we decided to place our account on a freeze because of our financial issues. This freeze cost $22.98 per month. In October of 2010, I chose to unfreeze our account-which COST us money-$20.00 to do so! Un-freezing was a mistake, because we have recently filed for Chapter 7 Bankruptcy, so in February I decided to cancel for good. I would like to say that, even though the sales staff may have misinformed us, they have been helpful all along, the issues I am having are with their corporate office and how they handle cancellations and billing issues. When you cancel, you are directed to call a corporate phone number. No one ever answers the phone number and you are forced to leave a voicemail. Finally, after 2 messages, my husband receives a call back. They instruct him that he will receive an email, in which he is to respond to with CANCEL in the body, and our membership would be cancelled. My husband did so on February 21st. We both thought that was that, until he started receiving call after call. The calls were because our charges had been declined (declined because our Bankruptcy attorney instructed us to empty that bank account) my husband spoke with the customer service agent and explained that he would have to speak with me regarding it, because it did not seem right. I again called the corporate number with no response, so I decided to call our local club, which is when I found out that Jason was cancelled but not myself, and this was because the cancel came from his email account not mine and his. I called corporate again, twice with no response, so in frustration I went online to their website and filled out their generic comment email section about my issue. After discussing with my husband all the issues I had run into, he decided that he could forward me the email they sent him, and then I respond in the same way he had before. In addition to this email, I also emailed the same address regarding all of the issues I've had with no response to date. Jason has continued to receive phone calls for the TWO months+$15.00 returned check fee that they say we owe because they are now stating that they never received a cancel for Jason. I spoke with a customer service rep, Lee A. today who said that they would we willing to waive the last month’s fees so that we only owe $69.00+$15.00. We should not owe anything. It should not have been my husbands responsibility to forward me an email to cancel my account. In fact, our account should have been cancelled in February. I have since filed a complaint with the BBB and in retaliation on the 25th Lifestyle withdrew $169.96 from our checking account. This company’s cancellation policy is not only nearly impossible but archaic and maddening. The customer service agents are rude; treat you as though you are delinquent, even though you can never get a return phone call. Not to mention that they lied to us from the get-go. Liars and Thieves!
This company has truly been shot to hell. It's a huge corporation that thinks it's a small business. They are unappreciative of their employees, and it reflects on the Members. I was a former employee, and after a management change, I discovered that they were planning on firing me because I had asked for help when most of my responsibilities had been taken away. The leadership is very fake, and very two-faced.
Also, I can personally tell you that the agreement is a huge scam. If you get the Comfort Gurantee, you must come 4 times, excluding the time you sign up. They do not check you in half the time, unless you force them to. Should you still want to cancel, you have to pay for another month, then you have 60 days to work out a gym that no one wants. Also, annually, Basic members will be charged an extra 25.00. After 1 year, your dues will increase by 2 dollars, and each year after that. Should your card bounce or be rejected, you will be charged 15.00, and your dues will rise by 5.00. If you decide to go to statement billing, your dues rise by 5.00. They have add-ons, and if you wished to remove one, you're charged a 20.00 downgrade fee - which they will not inform you of. If you have a medical problem and need to cancel, or if you're trying to freeze, they will charge you fees.
Also, those comment cards? We dump the box every 6 months or so, and throw them out. I wouldn't waste my time with them. Your suggestions do not matter to any of the managers or upper level employees. They pay poorly, act poorly, and it reflects on the company poorly. I loved the classes, and I do miss them, but it's just not worth working or working out there anymore.
I was a Member Services employee (front desk) at FSH and I will apologize to anyone who had a problem with me. I am so much happier now that I am not associated with that place, and I hope my words help you in your decision to join.
BEWARE OF THIS CLUB! Once you give them your credit card they will charge it no matter what. If you ever think you may have to cancel beacause of health reasons or because you will move have a lawyer look at the five page agreement. They got you locked in.
And if you do sign up, do so for the lowest priced option. They will try to get you connected with a "personal trainer". That person is basically a salesperson. They will get you to sign up for extra services.
But read some of the other comments on this website. The employees are unhappy and so are the customers.
Go to the YMCA! No matter what, they will get 60 days payment out of you. And forget about talking to a human. They leave you on hold forever.
THIS PLACE IS A RIP-OFF!!!
That was my experience anyway.
I am too tired to write a long disertation on why I am disappointed with this gym. However, there are a few things I can write.
Dirty. Trainers leave and there are no options at local gym. Management offers assistance but seem insincere. Called to cancel and actually had to take abuse from the Promo dept Lisa - I stated I called to cancel lets cut the crap and she was so offended by the use of that word stating she was only trying to help and give me options. Duh I called to cancel. Would not reccomend this expensive, overpriced, dirty facility to anyone. Just my opinion.
Life Style Family Fitness East Columbus, 5929 E. Main Street Columbus, OH 43213 has the worst customer service. The main culprit it the general manager who is rude and does not carry though with his word.
When signing up for a membership he was very friendly but when trying to cancel is he went out of his way trying to make it impossible for us to get our money back even though we signed a document stating we could cancel in 30 days.
Be careful when signing a document like this because you have to cancel in 30 days they won’t let you do it before the 30 days, well they will be you won’t get any money back. Plus you have to go once a week for the 30 days meaning once every seven days not once this Tuesday, then go again next Thursday. The manger went out of his was telling me I wasn’t there once every seven days. He even got a calendar getting smart trying to show me but in the end he was wrong. I went out of my way to go twice a week just to make sure met the requirements. Then he told me I would get my money back in a check no through my back account and of course I was charged again the next month. When I called and spoke to him about it he got smart stating I had more than one person on my account so that’s why he didn’t cancel it. Even though he assured me I would not be charged on that account again.
The customer service reps. at the call center are a lot nicer even though one left me on hold for ten minutes then disconnected the call but I don’t blame her because I was quite frustrated and might of taken out on her. Overall the general manger is rude, cocky and only gives you respect if you are a continuing customer.
Do not work there.Kicked out and Fired! I was a member at the Lake Mary club for 3 years. I worked at the...
I joined in January 2009 and they have a number of times now NOT charged my credit card while claiming they tried and then trying to say when they charged, it was declined. This allows them to charge the very same credit card they claim declined moments earlier with a $10.00 late fee each month.
Catching on to this I complained and found most of the people at the local gym in Pickerington, Ohio helpful but have also found some absolutely rude and uncaring people at the home office in Florida.
Linsey is a manager who has been very rude to me on a number of occations and most recently when I called in a few days ago, seeing that it was me she simply hung up in my ear. Just shameful. Even one of the desk girls at the club when I told her I had a problem with the home office suggested to me "Oh, you must have dealt with Lindsey" and went on to explain she hears that a lot so it's clearly a huge issue that LFF in FL just ignores.
Andrea is Lindsey's boss and it depends on the day with her. Andrea was really nice and helpful last month but today belittled me and tried to be dismissive about the real issues. I happen to confuse her adn another woman in a different department and she not only corrected me sharply but went on to use adverserial phrases like "I'm just trying to keep your factual" and "We need to just deal with the facts" Of course, the facts about shadey CC charges and people hanging up in my ear she was not interested in at all.
LFF has a great thing going at the gym level but I have now cancelled my kid's memberships and have had a couple of others I referred there cancel as well because of this.
For me, its not so much the money as it is the underlying false accusations of my somehow not being "factual" which of course infers to the logical person that I am lying, which I was not. The people for me at the local gym level have been great and friendly but the people in FL (with the exception of Chris who did do what he promised to do) are all out to do damage control instead of true customer service. Make no mistake, under the smiles you are just a number to the people on the phone in FL and their goal is to keep you quiet, not to resolve an actual issue.
..and yes, the cancelation policy is an absolute scam the way it is carried out. One month in advance makes perfect sense and protects the club which is very understandable. Two months is a gross taking advantage of others. Be warned when you sign up!!!
I enrolled with LFF then later added my live-in boyfriend to my membership and used my credit card to pay for the membership. I cancelled my gym membership (by written letter in March 2008, stating to please cancel my membership and hault all charges to my credit card) with Lifestyle Family Fitness and they continue to take funds from my credit card account. I called their customer support/billing center and spoke with a Tristian. I told him I was charged $79.16 on 5/27/08 after my account was cancelled. He told me to fax my credit card statement and he would remove the charge. He agreed I was charged incorrectly and my account was in fact cancelled in April 2008. The charge was not removed and another charge was added on 6/14/08 in the amount of $39.58 so I called back and spoke to a Jason M. who told me that I should have specified that I was cancelling the other person as well as myself when cancelling my account, refused to refund my money, told me there was nothing he could do about it, then told me to email him a request to cancel Matthew's account (even though I explained to him that Matthew did not have his own account, he was under mine.)
So LFF opened a new membership for my "plus one" and continue taking money from my credit card to pay for his monthly fees after I stated to stop all charges to my credit card and cancel my entire membership.
I have filed a complaint with the BBB and LFF still refuses to refund my money. Apparently LFF has had no training in customer service and make their money by stealing from former members.
I recommend, if you still decide to join this gym after reading this, you do not sign up for direct pay through your banking or credit card account. But instead pay your monthly fees by cash or check.
I visited Lifestyle Fitness Center, because the sign said that they were waiving the enrollment fee for a limited time.I had broken my finger, was wearing a cast, and explained to the Manager that I met with, that I was seeing a Dr.in a couple days, and would call and let her know when I could join.She agreed to hold the paperwork, and do nothing until I called.Two days later I learned that it required surgery, pins, pain meds., and large cast, with at least two mos.healing time.-I called and canceled completely.I was told that she wasn't in, so asked if she had voice mail-NO.I told them to be sure to give her the msg.I called again the next day, just to make sure.Same thing.The next day, a guy called to see when I was coming in for my session with a personal trainer.Again I explained.He apologized, and said that it was a mistake.-He said the same thing the next time that he called, and the next.Three mos.later, I ended up with overdraft fees, which was a big surprise since I wasn't even using the acct.I learned that they were continually taking money from my acct.close to $200.00, which caused the overdraft fees.After contacting them, I was told that they had 'NO MANAGER" in their facility, and that I needed to contact their corporate office, which gave me the runaround for over an hour.Then was told that I was required to send them a 'CERTIFIED LETTER"-which they 'TOLD" me about on the first day, and was in my contract, because 'THEY ALWAYS DO THAT!!!" -I didn't even leave with any paperwork!!!
LFF in Winter Park Village has finally done the unthinkable...allowing infants into the lap swimming pool. I'v been told this is for some sort of swim lesson program. All I can say as a competitive swimmer is, "Totally Disgusting". How dare LFF allow peeing and pooping infants into a lap swimming pool. Not only does this swim class start at the peak hours of business, but it also takes up one out of three lanes total for the other paying members to lap swim. I can think of nothing more repulsive than having to swim next to an infant who's peeing and crapping in their diaper/swimsuit right next to me while I'm trying to swim laps. Are these infants paying $30/month at minimum to use this pool like the rest of us? I think not. LFF has stooped to a new low. What's next? Letting children lift free weights. If parents want swim lessons for their infants, go to a public pool facility or an instructor’s house for crying out loud.
I left my daughter in the daycare for 45 minutes. When I dropped her off there was only one girl working in the center but only 3 children. When I picked her up the same girl was talking on her cell phone and there were around 15 children of all ages running around and I was almost out the door before she even noticed me leaving. The other girl who was supposed to be working was at the front desk talking about how she hasn't gotten her hair done in so long.
I went back to the club at a later date and told a salesperson I wanted my money back. He told me there was no manager on duty and that I would need to come back Mon-Fri between 9 and 5 (the hours most people work... just a coincidence he assured me...) I went back and had to go though the same sales person, who referred me to a manager who told me that she was new and did not know if she could give me a refund. The sales person went and spoke to a district manager who came out and told me that he would not give me a refund until I qualify for their comfort refund. I have given my key tag every time I have gone in and they considered some of these dates they don't even consider workouts... I have to wait another two weeks and come in on an exact date and hope I catch a manager to get my refund. I refuse to leave my daughter in their child care program and they don't understand why "because we usually have 3 or 4 girls working in there and you must sign the child in and out." Sorry Lifestyle, but when it comes to the safety of the children in your care, USUALLY doesn't cut it!
The Lifestyle Comfort Guarantee is a huge scam, and here's why:
If you take the tour and decide to sign up that day, they will waive the enrollment fee and you will be in the Comfort Guarantee program. Basically if you cancel within the first month, you'll get your money back.
Here's where the trick is. You have to come in once for the 1st 4 weeks. They don't state this, but it is in the print, so what can you do? Just beware.
Lucky for me, I came in once per week for the 1st 4 weeks. As it happened, Andrew, the manager who signed me up, was there almost everyday I came in. A nice fellow. Several times he was at the counter and say "I've already got you signed in, enjoy your workout".
As it turned out, he wasn't signing me in. When I went to cancel my membership, they only had half the times I came in listed.
The other thing they get you on is that they take the pro-rated amount for the month, plus an additional month worth of membership. Andrew explained to me that this is for the "last month" of the membership for when/if I cancel. To put dates on this, I signed up on 3/5/09 and was paid up until 4/20/09. Then on 3/20/09 they withdrew another payment, so on 3/20/09 I was paid up until 5/20/09.
Now since they are saying I don't qualify for the Comfort Guarantee, they are saying they can withdraw one more payment on 4/20/09, which would have me paid up until 6/20/09. This place has made me so sick, I am certainly not going.
This company claims they pay their employees well...maybe the DMs and Executives. They also claim they have the best customer service, which sometimes is true. It is important that the front desk employees be friendly and helpful. Again, in some gyms this is true. However, how do you expect to get good people when you only pay $7 an hour to the most important person in contact with a potential member or client for personal training? I understand that most of these people do not have college degrees, but if you are holding these people responsible for the very FIRST contact to a potential member or client, you really should consider increasing their pay. In many of the gyms around Tampa, I have been ignored and spoken down to when entering the gym. When I have called to speak with my trainer, I have been left on hold and have had to hang up, only to call back and be put on hold again. This is bad business, especially when you are priced as high as you are. I do say that the gym on Hillsborough has the best front desk people as well as entire staff. Hyde Park is the worst. I think you should take a step back and re-think what type of people you are hiring when you pay as low as you do. You pay $7 an hour, you get $7 an hour service.
I have been working out at Lifestyle Family Fitness in Pickerington for about 6 months now. I have recently noticed some changes for the better. Especially with the clubs management. The problem though is that they let some of the bad things that were happening there drive away some of there best employees (Andrew & Justin). I do not know why as a company they would not try harder to keep them on board. I did not sign up under Andrew, but I got to know him very well because he is very out going and always there to help the clients as well as make some small talk. Hopefully someone will realize this mistake and try and fix it.
This is the most expensive gym I have ever been a member of in the state of Florida and the most filthiest gym I have ever had the displeasure of being a member of. When you complain they grin at you. The staff will not alert or get a manager for you, they just look at you like you have a nerve to complain. If you are a member wash your hands when you leave, who knows what you have come in contact with. The bathrooms are a disgrace, the tampon waste bags spill out on to the floor, the floors are rarely moped and the shower, well WEAR Flip Flops! They are the only place in my part of town to offer the equipment they do otherwise I would NOT be a member. The attitude of staff and especially corporate is you are nothing to us. When you go to cancel your membership it takes approximately 3 months. Two months are wasted with the 60 day rule and then they take one last month after the fact, which is in the contact, Deceptive!
They may tell you different but my daughter worked there for a few months and confirmed the lack of cleaning and how they are not exactly up front about the contract.
This company has been working its staff much over the 40 hours and not compensating them. Included, but not limited to are--Regional V.P, DM, AM, Sr CSM, CSM, MIT, MOD, Mbsp Consultants, COM, Trainers... any employee who was considered exempt from overtime or has their hours adjusted by Mgmt to manage budget or sales draw. A possible nationwide certified collective lawsuit for unpaid overtime against LIFESTYLE FAMILY FITNESS pursuant to the Fair Labor Standards Act (“FLSA”) could be brought by current and former employees who worked for LIFESTYLE FAMILY FITNESS.We will also seek liquidated damages and attorneys’ fees and costs. Normally, the FLSA contains a limitations period of at least two years and potentially up to three years for the filing of a claim for unpaid overtime wages, after which the claim is forever barred.
Class counsel may be paid either by the Defendant (lff), or they may, either in addition to or instead of payment from Defendant, receive a percentage of any money judgment or settlement in favor of you, or others similarly situated, as agreed by contract and/or ordered by the Court.
FEDERAL LAW PROHIBITS LIFESTYLE FAMILY FITNESS OR ITS AGENTS FROM TAKING ANY ACTION AGAINST YOU BECAUSE YOU ELECT TO JOIN THIS ACTION.
Contact me if you are interested.
First off if anyone is thinking about joining this gym, DO NOT DO IT!!!! My husband and I joined the gym in...
Forgot to mention in my posting below, I left of my own free will. I was not fired. Getting fired seems to...
Adding to the other people's work environment complaints, I too was an overworked, underpaid, unappreciated manager at Lifestyles. I had a chance to see the Ohio and Florida clubs and it's all the same. AVOID THEM! The negativity filters down to all levels. LFF professes to value employees but after a few months working with them, you will see right through it. So don't be duped! There were also several high profile harrassment cases in the company while I was there. Beware!
Also FOR LFF CUSTOMERS, watch out for the "4 week comfort guarantee". You HAVE to go a certain # of times and cancel at just the right moment to get your money back. This was a HIGE problem when I was there. A better bet is to go to another gym who will let you show proof of move to cancel or just do month to month.
I was a trainer at Lifestyle Family fitness. After working there for three years, I found that the sale...
First we should say that Lifestyle in Venice FL has a wonderful facility! We have not seen another gym as well equipped in the world! BUT their policies on canceling are not so nice. We informed them 58 days - not their required 60 days - that we are moving out of the country - and their corporate office said "there is nothing we can do to back date it". Guess they need the money more than they need referrals. Unfortunately this leaves a sour taste in our mouth and we warn everyone - if/when you cancel watch out! Lifestyle is only looking out for themself!