LA Fitness reviews and complaints

As a potential customer looking to join a fitness club, it's important to consider the mixed experiences shared by members of LA Fitness. While some members appreciate the wide range of amenities and effective workout options provided by the club, others have expressed concerns about maintenance issues and customer service. For instance, there have been reports of equipment being out of order for extended periods, cleanliness issues in certain locations, and challenges with canceling personal training sessions. These reviews highlight the importance of thorough research and consideration before committing to a membership at LA Fitness.

I gotta say, my experience with LA Fitness was not great. Honestly, if I could give it a zero, I would. It was just plain unpleasant. I mean, I didn't even realize I was in the wrong place for two whole months! And when I finally tried to cancel, they told me there was no operations manager on site. What kind of business is that?

The guy on the phone tried to get me to go to another location to cancel, but I just couldn't make it work. And then they kept charging me for five months! It's like they didn't even care that I wasn't using their gym anymore. And don't even get me started on how dirty it was. I mean, it was brand new and it still looked like it hadn't been cleaned in weeks.

The staff was always trying to sell me on the most expensive memberships, too. Like, come on, I'm just trying to get in shape here. I don't need all the bells and whistles. Honestly, I think there should be a law against running a business like this. It's just not right.

I know some people had warned me about their tactics, but I still gave it a chance. And boy, was that a mistake. I would definitely recommend staying far, far away from this gym. Trust me, you don't want to go through what I did.

Been going to LA Fitness for 3 years now and I gotta say, I'm not too happy with how things are going. I wanted to end my membership, but the staff has been calling me non-stop to get me to pay up. I mean, come on, I already said I don't want to be a member anymore. But they keep threatening me with collections if I don't pay. And when I asked to speak to a manager, the lady on the phone said she was the manager and kept on with the threats. It's just not right, especially with everything going on with COVID. I'm really disappointed with how they're handling things.

I had a really bad experience with LA Fitness. I was promised personal training sessions, but when I started using them, I found out that there were a lot of inaccuracies. For example, I was told that the sessions would be an hour long, but they were only 45 minutes. I was also told that I had a certain amount of time to use them, but that turned out to be wrong too.

To make matters worse, I lost my personal trainer because he got promoted. The person I signed up with was no longer available, and nobody seemed to care. I tried to talk to the branch manager, but there wasn't one. All I got was a corporate associate in California who just kept saying "the contract says..."

I felt really degraded and helpless. I had spent over $1,000 on these personal training sessions, and now I had no trainer and no way to get my money back. They wouldn't even let me cancel my membership without paying a fee.

I would definitely not recommend LA Fitness to anyone. They were not helpful at all, and I lost a lot of money because of their mistakes. Stay far away from this gym!

I had a membership for my two boys at LA Fitness in Burnsville, Minnesota for a whole year. But then, we had to move out of the area and I wanted to terminate my service. I contacted customer service and they told me to freeze my account and gave me an email address to proceed once I travel. I sent an email to the given address, but I didn't receive any reply. After three months, I noticed that they were still taking money from my account. I contacted the supervisor and he told me that the email service doesn't even work. I was very frustrated and requested to terminate my service again and to be refunded. It took another two months to sort out the issue after going back and forth. I was insulted and humiliated by the customer service, and the supervisor was aware of it, but he didn't even apologize. All I wanted was to deactivate my membership and get a refund for the money that was withdrawn from my account without my approval. Finally, I had to call USbank to block them. So, if you have to deal with LA Fitness, don't do direct payment. Once you want to cancel, it is a huge deal to get rid of them.

In my opinion, LA Fitness should improve their customer service. They should have a better system to handle membership cancellations and refunds. It is not fair to take money from someone's account without their approval. The supervisor should have apologized for the inconvenience caused to me. I hope LA Fitness will take this feedback seriously and make necessary changes to improve their services.

I joined LA Fitness in January/February for personal training, just before the COVID pandemic hit. When I signed up, they told me that I could cancel my membership after 6 months without any issues. However, when I went to the gym I signed up to, they couldn't help me cancel my membership. They suggested that I contact customer service, so I called many times and finally got through on 8/3/2020 after being on hold for 43 minutes. The representative informed me that I could only either suspend my account for two months or pay half in order to get out of it. I explained that I am facing reduced hours at work and am unable to keep up with payments. Additionally, I was told when I initially joined that I could cancel after 6 months. Furthermore, I do not feel safe going into any gym right now due to the pandemic.

The representative forwarded my information to the VP of Personal Training in my area, Miles, who was also unhelpful and told me the same thing. He even hung up on me during the call and told me to contact him when I decide what I want to do based on the two options he gave me. I just want to warn others and let you know to be aware of what a scam this gym is before you sign up for anything with them. It's frustrating to feel like I'm being taken advantage of during these difficult times. I hope that LA Fitness can improve their customer service and be more understanding of their members' situations.

LA Fitness is not a good gym to sign up with, especially during these pandemic times. They will charge you an annual fee even when the gym is closed due to the pandemic and you do not actually use it for one year. This is very frustrating and unfair to the customers who are already struggling financially.

Moreover, they unfreeze your account and keep charging your credit card even when you don't want to use their services. When the card declines, they charge you a fee for every attempt, which is very annoying. They keep ringing it up to boost the amount of money they make from the declined card. This is not ethical and shows how they are only interested in making money from their customers.

The worst part is that they will cancel your account without paying off the fee so they just keep stealing money until you can pay it or go into bankruptcy. This is very unfair and shows how they are not interested in the well-being of their customers. Local club managers claim they can't do anything and just tell you to come back with another card. Head office tells you to go to the club and deal with the manager so the customer is just a ping pong ball getting passed back and forth while everyone washes their hands of the problem.

They basically hold you hostage and refuse to let you go until you pay them off, but if you don't pay them off they just keep charging you like a loan shark. This is very frustrating and shows how they are not interested in the well-being of their customers. It is better to go to any other gym to stay clear of LA Fitness.

I will be making a complaint with the ministry of government and consumer services and with the better business Bureau and continue to post what kind of thievery they call a business that they're running. It is important to let people know about the unethical practices of LA Fitness so that they can make an informed decision before signing up with them.

I've been hitting up LA Fitness for my workouts for a good 15 years now, and I gotta say, it's been a bit of a mixed bag. I've been to three different locations in south King Co WA - Federal Way, Kent, and Tukwila - and each one has its own vibe, equipment, and layout. Some machines are pretty well-maintained, with signs saying they're scheduled for maintenance and then getting fixed up pretty quickly. But others? Whew, they can go months and months without any TLC, with signs falling off and nothing being done about it.

One thing that's pretty consistent across all three locations is the high turnover of staff. It seems like every time I go in, there's a new face at the front desk. And let me tell you, those folks are not always on time. If they're opening the gym, they're often running late and leaving us early birds waiting outside in the cold.

Now, if you're having issues with a particular location, you can try calling the 800 number to report it. But don't hold your breath for a call back or email. And even if you do manage to get in touch with someone, it's not always clear that anything will actually be done about the issue.

All that said, LA Fitness is pretty much the only game in town if you're looking for a weight training gym in the greater Seattle area. A lot of other options have closed up shop or been bought out by LA Fitness, so they know they've got a bit of a captive audience. And honestly, I think that shows in their overall attitude. It's not like they're going out of their way to make the gym experience amazing for us.

But hey, I keep coming back. Maybe it's just because I'm used to the place. Or maybe it's because I'm a glutton for punishment. Either way, if you're looking for a gym in the area, LA Fitness is worth checking out - just don't expect perfection.

I'm sorry if there are any errors in this review, I'm not the best at typing on my phone. I signed up for a personal trainer at LA Fitness a few months back, but unfortunately I got sick and had to have two surgeries. My doctor wrote a letter saying that I was permanently disabled and couldn't work out with weights or do any exercise in that kind of environment. I've sent all the documentation to LA Fitness multiple times, but every time I talk to someone they just act concerned and don't actually do anything to help me. They've even made excuses like not being able to print my doctor's note.

My husband has been a member for over 20 years and he's going in this week to cancel his membership along with mine. He's had multiple people added on during his time there, but we're just fed up with the way we've been treated. The director of our local LA Fitness has lied to us and so has the corporate office. They've continued to charge my bank account even though I have a doctor's note and have told them I haven't been able to work out for 20 months.

If you're looking to do any personal training or just general exercise and fitness, I'd recommend going to a different company. Once LA Fitness has your card or checking account number, they don't seem to care about anything else and will charge you without hesitation. It's really frustrating and I wouldn't want anyone else to go through what I've been through.