Menu
Write a review
File a complaint
ComplaintsBoard
R
10:36 am EST

Kinnerton No chocolate in the advent calendar

My daughter opened day 2 on the calendar there was no chocolate inside so we took the back off and there is no chocolate in one side of the calendar and all the silver paper is still sealed and at the bottom of the calendar there is melted chocolate all over it I bought this type of chocolate advent calendar because its a nut safe product my son is allergic too so it is a fantastic idea to have nut safe willing to send back would be very happy for another chocolate advent calendar for my daughter

Country of complaint: United Kingdom

Address: 2 SIGHTHILL AVENUE EDINBURGH EH11 4QX

Read full complaint
Hide full review
ComplaintsBoard
C
3:21 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kinnerton Glue on thier chocolate

My wife and I purchased 3 of your calendars this year for our children(as we have done for several years) one of them being the Disney Advent Calendar I have emailed Kinnerton before as I found Glue on Day 3 of the Advent Calendar it was over the packaging and on to the chocolate. I then again discovered glue on the chocolate on day 23...its a good job I was weary and checking these otherwise our 12 yr old would have eaten the chocolate and the glue...as he has adhd and would have been somewhat oblivious to the glue.

I would be disgusted if I found glue on any food stuffs but to find it on Chocolate on a Childs advent calendar is really unexpected and worrying...Thank god my youngest never got the calendar otherwise he would be in hospital now...

No-one from Kinnerton replied the last time..so I am mailing them again and also posting it here, I do have the Calendar and the Chocolates with the Glue on them still, I kept them for analysis purposes...and proof.
I hope something can be done about their packaging process and their quality control is obviously not up to scratch
Regards Matt

Country of complaint: United Kingdom

Address: Pembroke Dock, Wales, Dyfed

Read full complaint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review