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CB Kalorik
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1:46 pm EDT
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Kalorik 4-slot toaster

Bought the toaster from Costco warehouse about 3 months ago and now half of the slots are not working. Tried to email the customer service and never received a reply. Then I called the customer service number [protected]-TEAM, and after several rounds of selections in the voice menu below:

press 1 for customer service ->

press 1 for English ->

press 2 for products purchased at retail store ->

and then right after hearing a list of options for four specific products (for which toaster is not among them), I heard this:

"SORRY YOU HAD A PROBLEM. GOOD-BYE".

Country of complaint: Canada

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I ordered the subject air fryer on October 21, 2020. My order # is 1251062 The product has not shipped. I've contacted Kalorik on Nov 4, Nov 11 and Nov 16. Each time I contact them I receive a computer generated auto reply instructing to wait 24-28 business hours. I want to cancel this order and receive a full refund immediately. I have contacted my...

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