Kalorik review: 6.3 quart air fryer

I ordered the subject air fryer on October 21, 2020.
My order # is 1251062

The product has not shipped. I've contacted Kalorik on Nov 4, Nov 11 and Nov 16. Each time I contact them I receive a computer generated auto reply instructing to wait 24-28 business hours. I want to cancel this order and receive a full refund immediately. I have contacted my credit card company. Below is my order summary.

Order summary - Order No. 1251062
Kalorik 6.3 QT Digital Air Fryer with 10 Presets - Mint × 1
$85.00
Subtotal
$85.00
Shipping
$15.95
Tax
$8.46
Total
$109.41 USD
Customer information
Shipping address
Cynthia Brady
11 Lake Street, Apt 7W
White Plains NY 10603
United States

Billing address
Cynthia Brady
11 Lake Street, Apt 7W
White Plains NY 10603
United States

Cynthia Brady
[protected]@gmail.com