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The good, the bad, and the ugly - discover what customers are saying about Jones Junction

Welcome to our customer reviews and complaints page for Jones Junction. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Jones Junction.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Jones Junction's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Jones Junction, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Jones Junction. Your feedback is an important part of our community and will help others make informed decisions.

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V
4:51 am EDT

Jones Junction Don't buy used cars from this dealer

Don’t buy from Jones junction. I bought used car from them, but it was defective and total crap. I tried to return it and asked to provide money back, but this jerk simply avoided me and started to tipped-toed around the subject. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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3:56 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Jones Junction HIRING OF CONVICTS AND FRAUDS

HERE IS A COMPANY THAT HIRES ANY KNOWN CONVICT THAT THEY CAN FIND. THEY HAVE A CONVICTED WIFE BEATER WORKING IN NISSAN. THIS SAME MAN WAS FIRED FROM HIS FORMER EMPLOYER FOR PERFORMING FALSIFIED MARYLAND STATE INSPECTIONS. BUT HERE HE IS, WORKING AT "YOU DEALERSHIP FOR LIFE". HARFORD COUNTY RESIDENTS SHOULD STAY FAR AWAY FROM THIS DEALERSHIP. THE SMALL PRINT SHOULD TELL YOU SOMETHING ABOUT THE MORALS AND ETHICS OF THIS COMPANY AND YES THE CONSUMER IS PAYING FOR THE MANICURES AND THE NEW BUILDING UPGRADES. THE JONES FAMILY CARES ABOUT ONE THING AND ONE THING ONLY, THE MONEY THEY CAN PUT IN THIER POCKET!

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4:37 pm EDT
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Jones Junction Incompetent mechanics

The first mistake I made was letting the completely incompetent mechanics at Jones Nissan fumble around with the electrical system on my Quest after I clearly explained that the battery was discharging, sometimes within a matter of a couple of hours. I even told them to check the wiring harnesses as my thought was a short direct to chassis. Their finding... a loose battery cable. Apparently they don't teach their mechanics that open circuits don't discharge batteries. I told them to keep looking and they then eventually decided it was the break switch ($275). Two weeks later, car catches fire due to the short actually being in the cable assembly for the fan. I managed to get the fire out and the temperature of the engine back down long enough to limp the car back to Jones. Fan, fan housing and electrical harness ($900), not to mention that when I go to get the car back they announce that their "loaner" was actually a rental ($205, partially discounted after complaining). I also notice when I pick up the car that the rear power window ($295) no longer works (though it worked fine when I was venting the smoke from inside the car on my way there)!

But wait, it gets worse! Two days after I get the car back it was especially cold morning when I notice that LOTS of fluid is now leaking from the bottom of my car. Seems one prerequisite for being a Jones mechanic is not to have passed 5th grade science. Fire=heat, metal expands when heated, contracts when cooled, doh. Limp car back to Jones where they swear that God has miracled the car to spontaneously leak oil, gas, break and transmission fluid from every joint! (estimated $2500)

Now it's time to add insult to injury, bring on the Wilford Brimley and John Travolta look-alikes! After doing some research on what the best replacement car would be, and being "assured" by these shysters that they would "take my plight into consideration when pricing a new vehicle", I decide to give them a shot despite my misgivings that I was rewarding failure and looked at a 2007 Murano with 6200 miles on it. Not only did they come out in the end $7, 000 dollars higher than either Sheehe or Carmax did for the same car with the same features and lower mileage (after they added a crapload of fees and lowered the value my now "ruined by their hands" car at $800), but the finance price would be over $770 per month.

The last I heard from these con men they were trying to sell me a stripped down Santa Fe (a BIG step down from the car they were responsible for destroying in the first place!) As one local mechanic told me when I asked if he could check the car out and verify whether the fire had caused the leakage, “Sure you’re right, but you’ll never get a mechanic to state that in open court because they might have to get a job there someday.” Meanwhile, I did some research on the web and discovered several complaints, non-membership in the BBB, legal proceedings, etc. I decided it would be best to get my car off their lot as soon as possible before they got the idea to take it hostage too late!

"Things are always darkest just before they go pitch black."

I now found out just how underhanded and dishonest some of their employees can be, as well as the few that could be trusted. Since my car was parked behind the Hyundai dealership, I went there first to get my key. There I had an employee state that I owed him $146 dollars for 4 days of a rental car (Remember that “loaner” I mentioned before?). Despite having a bill stating that I had paid in full, this ### still refused to give me my car and told me to "Go ahead and get the police, I don't care!".

Seeing that dealing with a slime-ball like this wasn't going to get me anywhere, I stopped by the Nissan dealership next door where I dropped the car off originally to get a copy of the bill so I could go across the street to the State Police barracks and come back to have the ### arrested for grand theft auto. When I asked to have a copy printed out, the service attendant didn't understand as the bill CLEARLY stated it was paid in full. That's when things got interesting. The service person called the Nissan service manager at home. While she was on the phone, the ### from the Hyundai dealership I was just at, took control over the bill and we both watched in disbelief he began altering the bill right before our eyes! When the service person called him to see what the heck was going on, he yelled into the phone there was "No way in hell I was going to get my car!" (And I’m thinking, Inferiority Complex? Power Play? What’s this guy’s major malfunction?) At this time the service manager from the Nissan dealership (still on the phone from home) said "I don't care what says, give him his keys. Send over there to get the keys and don’t come back without them." Luckily, honest heads prevailed and I got my car off their lot as quickly as I could!

So help me God, I will never, ever patronize any Jones establishment as long as I live. Would you want to deal with an outfit like this? Life is way too short for this nonsense.

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