IVHQ Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction

My daughter Lisa and friend were to begin work in an orphanage in Combodia on Monday when they received an email 24hrs prior that they were to be sent to an adult facility for the handicapped.Being two young ladies were totally unprepared for this change, Lisa had chose to volunteer at an orphanage to aid her with her studies.An attempt was made to contact IVHQ, only to find their contact was on holidays and unavailable.The girls were taken to the handicap facility but were unable to deal with this new situation.The most important point is that due this change they were put in danger...6 people killed 20 injured in police riots.The facility advised it was unsafe to leave the building during any stay, and other people advised them to leave the area as soon as possible..so without the assistance of IVHQ was forced to flee by bus for own safety.Why did they pay all that money?IVHQ might not have known of the dangers but if they had honoured their agreement Lisa and friend would have been safe at the orphanage.

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    1 Response
    • An
      Anno Mundi Jun 23, 2016
      This comment was posted by
      a verified customer
      Verified customer

      green lion BALI island Indonesia volunteer organisation is the worst service for me perhaps
      1. many unsecure things just had happened like the notebook, the cellphone, money had been stolen in the sleeping room
      2. foods lacked a hygiene
      3. the pick up of car arrangement was just chaos ...we were on the way to the english teaching program at the regional schools, two drivers did not come and the replacement took so long
      4. the local balinese were the supervisors and they were poor people, they just got a bad paid...so sad
      if they wanna get more guests, they should improve a better system

      -1 Votes

    IVHQ — refused to refund registration

    I had registered to volunteer abroad as a nurse. Two days later a family emegency came up and I will not be...


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