Hersheypark reviews and complaints

I was at Hershey Park on 6/25 and 6/26 with my family we purchased our tickets online with a total of 7 tickets. I was very disappointed at how dirty the park was especially the bathrooms. Any employee that I approached to ask a simple question such as where a certain ride was not one could answer me simply responding by saying they don't know! How do you work there and not know. I also asked 3 different employees where Nathans was located and was told there was no Nathans in the park I even went to Guest Services to ask and was tol the same thing when infact there is! I purchased 3 of Re-fillable cups and each and everytime I went to refill them the scanner could not read my cup so I had to get on a long line to get assistance - spent more time doing that then gong on rides! Then I was told I could only re fill my cups once per hour that is ridiculous I paid $20.00 per cup! on 6/26 I was at the park that evening when a horrible storm came through and employees were telling everyone t take cover- we went to enter a small hut (like a store) and the employee actually told us we could not stand in there! I purchased a water from the vending machine which I could not drink because it was actually warm The park is not a cheap place to take a family. I would a refund and/or free return tickets