Just because a company has a 'policy' that says 'our sales people inform you of this, that and the other thing' doesn't mean they actually do. This is the worst form of lie; it's intended to be a lie and more lies are used to confuse the issue. The legal process is then used as a barrier to justice; the whole thing turns in to a 'I said, you said' argument.
The charges are relatively small so no one will get a lawyer to fight it. This means that petty thievery is, by default, acceptable and even encouraged. The only way this company will get put in to the justice system is if a class action suite is filed by someone or the government.
I've disputed the charges through my bank. We'll see where that goes. If I end up calling the support numbers I'll do my best to remember that the representative on the phone is just doing their job and they are not the ones who lied to me. Most often managers are to blame.
It's clear this company is a scam. GrantMaster, go ahead and attach your standard rebuttal form. No one is fooled by that crap. Unfortunately your lies will continue to fool people who are unaware of it.
PLEASE READ THIS! A few months ago, I found this websit and starting posting warning people away from GrantMaster and other associated companies. When I filled in the original information to post a complaint, I had accidentally put my personal address and phone number instead of putting the address & phone number for GrantMaster.
If you dial a 559 area code, this is not GrantMaster, it is me personally. The companies that have ripped me off (all associated: Grant Master - GSA - SBA EXPRESS - Grant Writer Pro - Networkagenda, all handled by Raven Media) are located in both Idaho and Las Vegas, NV. The only phone number I was able to find for GrantMaster is [protected]. I've tried, but it's useless to try to get any info from these people.
I must recommend that if you did supply a debit card number to any of these companies, contact your bank immediately and tell them to cancel your debit card. They'll send you a new one and there's no problem. You're only out of a card for a week or so, which when you think these companies are probably tagging consumers at $100+ a pop, that's a small price to pay. Use checks! They still work. If you used a credit card, contact the company and tell them you lost your card and they'll also send you a new one with a new number.
So please, for future reference, GrantMaster is not located in Exeter, California...I am.
Grant master is charging people for a cd that does not load and gives you nothing but blank info also there is no useful info on the face page i am mad as hell.