Goodwill of Orange County reviews and complaints

Their auction post showed 5 items I only bid because I wanted the 4 Lionel train items shown in their post had no interested in the 5th boxed item. They only shipped the 1 item I didn't care about. Went back and forth with them to no avail so I contacted their customer support.. Deanna... After a couple she informed me she was unable to help, there was an error in the listing. I once again emailed Goodwill asking them to please rectify the situation their reply was one word.. NO.. How's that for customer care? I have been a customer for quite some time but I will no longer deal with this stor. Doubt there's anything you can do about my problem, they just don't give a damn! Link is for the items in question...https://shopgoodwill.com/item/168152260e

I purchased Six donated Kennedy Half Dollars from the Goodwill of Orange County online auction on 11/04/2021. I never received the coins. goodwill told me they are not responsible for the items they ship, and refuse to refund the money I've lost. I overpaid for the coins and didn't mind because of the good they supposedly do. I shop at numerous Goodwills on a regular basis. I had to work seven and a half hours to pay for the coins I did not receive. This is so disappointing. I don't think I will continue to shop with them. You should think long and hard before you give them your hard-earned money.