Futon Planet reviews and complaints

Even though Futon Planet says twice on their homepage that they deliver to your home ("to your doorstep"), it's not true if a queen-sized futon is ordered. When my son, daughter-in-law and I each called about delivery, we were told that the shipping for queen-size futons is only to curbside. Since my son lives on a hill, will be working during the day of delivery, has a wife who two weeks ago had a baby, and has a mother with a bad back, that is not helpful! Supposedly after the queen-size is purchased, then "the small print" tells the buyer that the delivery is different from that on the homepage. Fed Ex is delivering tomorrow, so we'll see what happens. I don't understand why, if the futon is shipping on a freightliner why it can't be transferred to another vehicle to be delivered "to the doorstep" as advertized. I consider this company misleading and uncaring when the issue was brought to their attention. They have washed their hands of the problems they have created. I just hope all the parts are there when we do get it (see other reviews).

The GripperStrips are horrible. The product is literately a 1/4 in. piece of gray foam with a mildly adhesive backing. They claim that it is the most revolutionary product on the market, and you would think that " Futon Planet " would be the experts on that! I called to get a refund of the $29.99 I spent on them. The owner who was conveniently on vacation, but the rep. who I was talking to was able to reach her...
The owner's was willing to "bend the rules for me" by:
having me pay to ship the item back to them =$10
waiving the 20% restocking fee.
reimbursing her for the shipping - they didn't charge me shipping, their policy is "no shipping charge" =$12.75
so...
My money =$29.99-$10.=$19.99-$12.75=$7.24 refund.
W H A T ? ? ?

I want a full refund + shipping the product back to Futon Planet, not only because their product is way below average, but because that "deal" implied that I was stupid.

Also I think the should review their site for the descriptions of their products vs. what the shoppers are getting...but then again, if they did that, who would buy from them?