Futon Planet reviews and complaints
Not as advertised
Even though Futon Planet says twice on their homepage that they deliver to your home ("to your doorstep"), it's not true if a queen-sized futon is ordered. When my son, daughter-in-law and I each called about delivery, we were told that the shipping for queen-size futons is only to curbside. Since my son lives on a hill, will be working during the day of delivery, has a wife who two weeks ago had a baby, and has a mother with a bad back, that is not helpful! Supposedly after the queen-size is purchased, then "the small print" tells the buyer that the delivery is different from that on the homepage. Fed Ex is delivering tomorrow, so we'll see what happens. I don't understand why, if the futon is shipping on a freightliner why it can't be transferred to another vehicle to be delivered "to the doorstep" as advertized. I consider this company misleading and uncaring when the issue was brought to their attention. They have washed their hands of the problems they have created. I just hope all the parts are there when we do get it (see other reviews).
Horrible quality
The GripperStrips are horrible. The product is literately a 1/4 in. piece of gray foam with a mildly adhesive backing. They claim that it is the most revolutionary product on the market, and you would think that " Futon Planet " would be the experts on that! I called to get a refund of the $29.99 I spent on them. The owner who was conveniently on vacation, but the rep. who I was talking to was able to reach her...
The owner's was willing to "bend the rules for me" by:
having me pay to ship the item back to them =$10
waiving the 20% restocking fee.
reimbursing her for the shipping - they didn't charge me shipping, their policy is "no shipping charge" =$12.75
so...
My money =$29.99-$10.=$19.99-$12.75=$7.24 refund.
W H A T ? ? ?
I want a full refund + shipping the product back to Futon Planet, not only because their product is way below average, but because that "deal" implied that I was stupid.
Also I think the should review their site for the descriptions of their products vs. what the shoppers are getting...but then again, if they did that, who would buy from them?
The complaint has been investigated and resolved to the customer’s satisfaction.
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