Fluent Home Alarm reviews and complaints
Cancellation
I am currently a fluent customer but within a months time I am moving out of state. My husband passed away about 3 1/ 2 months ago and I want to cancel aervice with fluent. They want the balance paid and to pick up their equipment would be $99. The balance is probably about $1800+ and I want to cancel auto pay as well. I would appreciate any help in this matter. Thank you, Lynn Scott
Home alarm termination of contract
This is the email I sent on 5Jan 2021 I would like to terminate my contract as soon as possible, My account #is 470278, I am not satisfied with the service, I would like to know what I have to do to accomplish this. My current contract I believe expires in June 2022, Please send me information for termination and payoff of the contract.
Thank you
Joseph Orland
702=595-5659
Support via sendgrid.net
Jan 6, 2021, 10:03 AM
to me
Hello Joe
My name is Jasmine and I am a Customer Advocate with Fluent Home. I am so sorry to hear that you're looking to cancel! I have forwarded this inquiry to our Resolutions Team. They will reach out to contact you in the next 24-48 hours.
Thank you for your patience,
Jasmine
Fluent Support Team
Fluent Home | help.fluenthome.com
Office: 855-238-4826 | support@fluenthome.com
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Joe Orland
Jan 9, 2021, 7:52 PM (12 days ago)
When will I hear from the Resolutions Team as you can see by your email its past 48 hours and not word, Joseph Orland
Support
Jan 11, 2021, 1:35 PM (10 days ago)
Hello Joe, I have sent an update of this request to our Resolutions Team. Thank you for your patience while awaiting a response. You can expect to hear from them between 3-5 days
Joe Orland
Jan 18, 2021, 5:24 PM (3 days ago)
Ok as you can see d I have tried many times to cancel my contract and pay what I owe on the remaining portion of the contract. It seems you have been giving me running around.
Joe Orland
Jan 20, 2021, 6:01 PM (1 day ago)
to support
I have been patience I will not be any longer if I do not hear from you, I will stop all payments, Your equipement has been disconnected for approx 3 months, I have sent numerous emails to you with no response, I will not longer pay something that I have requested help on settling contract, I hope to hear from you asap.
Joe
Desired outcome: Termination and Settlement of current Contract
upport via sendgrid.net
Jan 26, 2021, 10:33 AM (8 days ago)
to me
Hello Joe,
My apologies for the delayed response to your request. We are experiencing higher than normal volumes. I have escalated this to the necessary resolutions department to request an update and to bring their attention to this matter.
Thank you for your patience,
Chelsea
Fluent Support Team
Fluent Home | help.fluenthome.com
Office: [protected] | support@fluenthome.com
The information contained in this e-mail message is intended only for the personal and confidential use of the designated recipients. This message may be an attorney-client communication, and as such is privileged and confidential. If the reader of this message is not an intended recipient, you are hereby notified that any review, use, dissemination, forwarding or copying of this message is strictly prohibited. Please notify us immediately by reply e-mail or telephone, and delete the original message and all attachments from your system.
On Wednesday, January 20th 2021, 7:01:59 PM joe.orland7@gmail.com wrote:
I have been patience I will not be any longer if I do not hear from you, I will stop all payments, Your equipement has been disconnected for approx 3 months, I have sent numerous emails to you with no response, I will not longer pay something that I have requested help on settling contract, I hope to hear from you asap. I will wait not longer/
Joe
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Joe Orland
8:22 AM (13 hours ago)
to support@fluenthome.com
7 Days no response, seem you are just repeating the same emails, concerning termination of the contract as I had stated I have disconnected your alarm system completely 4 months ago. Again I want to terminate the contract and pay what I owed to do so.
Get Outlook for iOS
From: Support
Sent: Tuesday, January 26, 2021 10:33:29 AM
To: Joe Orland
Subject: Re: Termination of Contract
3 Feb 2021 I still have not been contacted or received any correspondence to terminate the contract Please
Help Me.
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