my most recent bill shows a $14.95 charge for this company which i never ordered. when i called them they were very compliant about removing the charges, however they coluld not tell me how they were ordered...when my husband call they said that I had been to a website called "quizjungle.com". This never happened, and i would like to know how they could bill..thru my Verizon acct. without any authorization...this is clearly a huge scam!!!
I received an unauthorized charge on my February tel. bill from ESBI for THERECIPESQUAD basic monthly fee. I called the no. on the billing and complained. They said that they would credit back the charge to my account. I also called my phone co. and complained about the billing. My phone co. then said they would return the billing to ESBI and removed the billing from my invoice and gave me the new amount that I need to pay.
There is only one person authorized to do any changes on our accounts and she did not authorize this company, they apparently have been on our phone bill since May 2009, so we are now trying to get in touch with them and no one returns the phone call. Verizon is helping by blocking the charge and reversed them off, but we still want to talk to these people to find out who they are and why are they allowed to get away with this activity. PLEASE DO NOT GIVE OUT OUR INFORMATION TO ANYONE WE GET ENOUGH JUNK MAIL AND JUNK PHONE CALLS AND JUNK E-MAILS.
We are also victims of this scam. I read my current Verizon phone bill and noticed a separate charge from ESBI. I called the toll-free number listed on my bill and the customer service rep, named Carol, told me that I had infact ordered this voicemail service when infact, I have NEVER heard of ESBI. She told me they will remove the charge and "BLOCK" my number. They better or all ***'s gonna break loose!!! The customer service representative told me she was in Minnesota but the billing was in Texas, what's up with that? Actually it sounded like a "boiler room operation" in India rather than a legitimate business.
On my VERIZON bill I too had a charge for $14.95 from www.hellomail - not sure where that came from. Verizon customre service suggested it was gleaned from a social networking site such as Facebook, Twitter, MySpace... maybe so ( I dont go there, my kids do) There was a toll free number for ESBI - [protected] it was a good number, but it took like 15 minutes in thier automated system and on hold just to speak to someone. By the accent, probably India or Pakistan. I read these strings first, so I knew I might get the run-a-round. Here is a suggestion, (or at least what I did) Be polite, and after they introduce themselves tell them you are recording the conversation for submission to you state attorney general, then ask them to repeat thier name again. Tell them you never authorized the service and that you need the amount to be refunded. MAKE SURE YOU GET A CONFIRMATION NUMBER. Its was amazing to hear the change in tone, once I informed him that the conversation was being recorded for possible prosecution. Good luck
For the second month, I have been billed by ESBI as a third party on my Embarq residential phone service account. Irritatingly, I missed the charge last month, but this month I was more careful about reviewing the bill. The $14.95/month charge was never approved by me. I called Embarq, reported the charge as illicit, and was told to call the ESBI. In the meantime, Embarq will put a block on future third-party charges. Nice of them, but a little late.
I called the number for ESBI on the bill and was shuffled around for about ten minutes from one voice-activated phone system to another. Not one of them mentioned ESBI or Unitedtel.com, which is the url for the company. Eventually I was connected to a human and with a bit of unpleasantness on my part was able to get her to agree to remove the charges and my name from their list. I refused to give my name, address, or any other identifying information. I assumed (correctly) that if they had my unlisted phone number, they also had the other information, so I forced the service representative to admit that and read it to me. Not once in any part of the conversation was ESBI or Unitedtel.com mentioned by name by the representative, which I found terribly suspicious.
Visiting the Unitedtel website, I discovered that this is what they do--third-party billing on behalf of commercial clients. Apparently no one checks to verify that the billing is approved. I Googled ESBI and found this site and several others reporting this scam back in 2008. Apparently it's making a return run. Beware!
On June 29, 2009 I received my At&t phone bill which had another bill from ESBI which was for charges from a company called Email Discounts LLC which I never heard of. I contacted them (E-mail Discounts) & told them to take the charge off my bill they said they would, but I needed to give them an e-mail for confirmation which I did. I never received confirmation.
I contacted AT&T and they told me they couldn't prevent third party billers. I never ordered the service I'm being billed for. I asked AT&T to block the transaction and they said the only thing they could do is put it as a disputed charge. If I put a block on the account I couldn't get a credit and it would show up as an unpaid charge.
I don't know how this company ESBI can put charges for things that weren't ordered.
I opened my bill today and saw a charge from ESBI on behalf of Orbit Telecom. Neither my husband or I authorized any Orbit Telecom or any other company to charge or add services to our phone. Luckily I called Qwest and they put a third party block on my account.
My name is Amanda and I am 18, I use the computer for multiple things. But when I woke up to find my mom yelling at me about a new unrecognized bill on our at&t account for $12.95 I was furious. I immediately picked up the phone to contact these people, I questioned them about this bill and where they found me.
They proceeded to tell me that I went to the internet site and signed up for the service. They asked me for my name and all of my information and within minutes I had the representative apologizing and reading me a cancellation conformation number, reassuring me the money will be refunded on the next at&t phone bill. But I wanted something so much more, I want justice.
I did my homework went to google and typed in ESBI, not even a minute later more than 35, 000 search results came up. I clicked on the first site saying specifically this... 'Bogus ESBI charges on Verizon phone bill **SCAM** - Topix.' After reading on an on about the numerous amount of individuals being 'scammed' I knew this was no mistake.
I continued to call ESBI back and say i do not wish to speak to anyone except a supervisor. After being on hold for 5 minutes or more a woman came on the phone saying who she was and asked what my problem was. I told her very clearly I was irate that some company can find me on the internet and not only have my information without me knowing, but speak for me and sign me up for this service, even to my own phone company who are supposed to be trustworthy.
I then called at&t and spoke to a representative to tell her my situation. She proceeded to say that she was sorry and that it wont happen again, I told her I understand your sorry but what kind of company allows this kind of stuff to go on and not to even try to contact me for a conformation before billing me? To put it in easy terms, she basically said well this company is not stupid they tell the phone company they have talked to you personally and said it was okay.
That was the last straw, this is only my first step to try to bring these people down. I have contacted a lawyer I have done my research on this company and found out I am only one out of a million victims. I wasn't going to file this report because I now do not trust putting any personal information over the internet, but i know my story can help victims in the future. If you are a victim from this company, do not sit back and let them keep scamming innocent people. It is fraud. They need to go to jail. They need to get shut down. This needs to stop. It might be only $20 but its not worth loosing your identity or risking that they might forward your information to other scam artists!!! Lets take them down!!!
ESBI placed a charge on my AT&T land line for $14.95 this month for voice mail that I never requested. I...
Two charges showed up on my At&T bill totaling 27.90 I have no idea what this is and I never authorized it. It appears as follows:
Key Club Savings, LLC-Voicmail Mthly fee 14.95
My voicmail NTWRK, INC-VMAIL MTHY FEE 12.95
This is why I do not automatically pay my bills, I pay them after I review them. I will not pay this portion of my bill and it will not effect my phone service. But, try to get ahold of these crooks... they have phone numbers but they don't answer. EBSI acts like a clearing house for other business to rip you off. AT&T better stop letting people add charges to our bills... these days it is to easy to go with another company who doesn't allow these practices.
I was charged on my land phone (Frontier). I called they said I ordered voice mail. I did not do that.$14.95 for what? They cant get away with this. Barbara Bajorek
I was charged on my Embarq phone bill 14.95 for email service from ESBI, which I have never heard of and...
My phone bill had gone up but I pay it when it comes and seldom look at the breakdown. Today I found that...
ESBI placed $53 on my telephone bill. Total scam. The company has some lame web site that does not list an address of direct number. Great job ATT in dealing with scammers.
There needs to me a great deal of investigation on this company. I think Platinum may still own them? Also David P Tusa was an executive with the company before and after the FTC ruling. He is a CPA. He might be a good person to contact to see if this company ever provided any real services or just cramming/slamming and scamming.
It is interesting if I take your money without your permission that is stealing, but if a bunch of people who own shell companies do the same thing, collect big salaries, then sell the company for $50 million, that is perfectly legal.
Date: September 19, 2000 By: /s/ David P. Tusa
Name: David P. Tusa
Title: Senior Vice President and
Chief Financial Officer
New Century Equity Holdings Corp, 10-k
During May 2005, the Company sold its equity interest in Sharps Compliance Corp.
(“Sharps”) for approximately $334, 000. Following the sale of its interest in Sharps,
the Company no longer holds any investments made by former management and which
reflected former management’s strategy of investing in high-growth companie
David P Tusa
Executive VP/CFO/Other Corporate Officer at
Sharps Compliance, Incorporated
INDUSTRIAL GOODS / WASTE MANAGEMENT
Officer since February 2003 Financial data from Hemscott
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47 years old
David P. Tusa, CPA, Executive Vice President, Chief Financial Officer and Business
Development joined the Company in February 2003. Mr. Tusa was the Executive Vice
President, Chief Financial Officer of New Century Equity Holdings Corp. (formerly known
as Billings Concepts Corp.) from August 1999 until June 2004. Prior to New Century, Mr.
Tusa was Executive Vice President and Chief Financial Officer of U.S. Legal Support, a
provider of litigation support services, during the period from September 1997 to
August 1999. Mr. Tusa also served as Senior Vice President and Chief Financial Officer
of Serv-Tech, Inc., a publicly-held provider of specialty services to industrial
customers in multiple industries, from April 1994 through August 1997. Additionally,
Mr. Tusa was with CRSS, Inc., a publicly-held diversified services company from May
1990 through April 1994. Mr. Tusa served on the Board of Directors of Tanisys
Technology, Inc., a developer and marketer of semiconductor testing equipment from
August 2001 to March 2003. Mr. Tusa served as a member of the Board of Directors of
Princeton eCom, a leading application service provider for electronic and Internet bill presentment and payment solutions from December 2001 to June 2002. Mr. Tusa served as
an Advisor to the Board of Directors of the Company from October 2001 to February 2003
Just received my verizon phone bill with charge for 13.60 for voice mail service from esbi who is this how...
I was billed by ESBI and when I called they said they were authorized to bill me. They gave me a name of someone who doesn't exist - in my life at least. I was given credit and now have received another charge on this month's bill. When I called Embarq to see exactly how I could be billed by them for a third party transaction I didn't authorize the phone rep said, "I'm not getting paid for it. I'm not taking your money." I said that his company gets the money and he said, "I'm not taking your money." Why am I getting this charge? He said, because you authorized it. They have a tape." Then play it for me - I have been on hold for over 10 minutes. I will report this to my congressman. You should all complain to your politicians - this is all regulated.
Until I googled ESBI, I thought this was just my problem. To see it so widespread is very sad that we are all being taken advantage of.