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The good, the bad, and the ugly - discover what customers are saying about CoFi

Welcome to our customer reviews and complaints page for CoFi. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CoFi.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used CoFi's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with CoFi, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with CoFi. Your feedback is an important part of our community and will help others make informed decisions.

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7:17 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Co.fi contracted Kyafiwa Events to host an event on the 12th of Feb with top South African Artists. But now does not want to pay the total to the events company despite getting sponsor (SAB) plus the gate takings (over R40 000). Over 700 people attended the show, at Cedar Square. Given our relations with the artists we are able to procure a package with...

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5:13 pm EST

CoFi Bad service, mediocre food & terrible mngt attitude

Friends and I arrived at Cofi from 6:20 onwards. We placed a drinks order for approx 6 ppl (3 cocktails, 2 virgin cocktails & 1 coke) just before 7 but these arrived almost 20 to 30 minutes later. The virgin cocktails were too watered down and had to be sent back.

While waiting for drinks we ordered our mains. This took abt an hr to arrive. The waiter had to be asked twice abt the food as he was virtually non-existent. We got the standard reply of its almost ready. Eventually we were told the kitchen was shortstaffed (not acceptable to tell this to customers who have been waiting an hour already!).
The food was mediocre.

When we approached the mngr, who was totally unaware of the lack of service or the delays in the kitchen, we were told that he was sorry but he was busy with marketing. Sorry but you just lost a few customers last night & no amt of marketing will bring us back. You confirmed this by not following up once with us to check if the service had improved. I don't think Facebooking is more important than customers who are in ur restaurant.

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