Closeout Digital reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about Closeout Digital
Welcome to our customer reviews and complaints page for Closeout Digital. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Closeout Digital.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Closeout Digital's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Stole $1500 from me
I placed an order for a digital camera on line through Closeout Digital's website. I got an email confirming my order, then another asking me to call to confirm my order. When I called, they said the camera I ordered was a foreign model and was plastic and menus were in Japanese, but they had another brand at a better deal. After a hard sell, I agreed to buy the other camera for $1, 499.99. I called back an hour later and cancelled the order. He said it would cost me $200 for a restocking fee. I said fine, I just don't want that crappy camera you tried to sell me. He then said, OK, I'll be a nice guy and not charge you the $200, but it will take a while to get your money back on your credit card. I said OK. I got an email cancelling the original order for the camera he said was no good, but never received anything regarding the new $1, 499.99 purchase I had just cancelled over the phone. My card was charged, and several months later I noticed the charge had never been reversed. When I tried to contact them, they would not return my calls, take my calls or return my emails. I contacted my credit card company to dispute, but the dispute period had passed because I waited as he asked to allow time for the charges to be reversed. They stole almost $1500 from me without every delivering anything, What a scam.
According to the BBB of Yew York Closeout Digital’s real
address is 6605 20th Ave. Brooklyn New York. Though they have a California
phone number and an address at 1111 Story Rd. San Jose CA. that on some sites I
have read say the address in CA is phony. Depending upon which Map programs
used I have found either nothing at that address or a Mall. At this point I believe
the real address is whatever hotel room is cheap enough it Discount Digitals
address of the day.
I bought a Nikon D7100. When I say bought what I mean is
that Closeout Digital took my money for my order but I have not actually
touched this mythical devise. My order was placed on June 13th 2014
with a promise of ground shipment with a 12-15 day delivery. Well the 15 days
has come and went and another 14 days will have gone by on Monday July the 14th.
I have e-mailed requesting and never received any tracking information (and I get
that it is difficult to give accurate information when you never ship the
product), I have called many times and been put on permanent ignore, the phone
messaging tree has a button to push for tracking information that starts the
phone message over again, and the one time I spoke with an actual person I was
told I would see my camera on July 9th. As far as I am concerned I have been robbed
and am considering calling the police.
It is difficult to resolve disputes with companies that rarely
answer their phones. Even the ordering process was horrible. I was told to call
to verify my order and the agent tried to upsell me everything in the world and
then asked me if I wanted a battery with my camera because it did not come with
one. At that point I asked them not to proceed with the order because I wanted
to research other camera options. By the next morning, my card had been
After many many phone calls and e-mails I finally got to
talk to a real person again on July 15th and was told that my
account had already been credited back… it had not been another lie.
Do not do business with this company.
Placed an order online for camera and equipment. I received an e-mail summarizing my order, asking me to call the company to confirm the order. When I called, I spoke with Dave who was very helpful and friendly. Dave worked with me to upgrade my order to a better quality (and higher-priced) camera and additional accessories. When the shipment arrived, it looked very similar to a lower-grade model I'd previously purchased, so I called the company again to verify my order. This time, I spoke with someone who seemed to be an owner/manager of the company, and was NOT friendly nor helpful. This individual was extremely rude, accused me of lying, called me an idiot, and actually laughed out loud at me when I tried to validate what I'd received against what I'd ordered.
The prices offered by this company may be lower than average, but I would NEVER recommend anyone buy anything from Closeout Digital. Ever.