Changelly reviews and complaints

Peter, one of the support staff, helped me report a problem of transaction issue with my wallet. He asked for refund or the value of the coin I wanted to exchange with the current price. I asked for the refund and reported the issue with the team. I will continue to use this website, I feel it is trustworthy to use. If it ask for KYC, then it should to prevent any fraud or financial crimes. I feel safe that I am using this website. Those who give bad reviews, are sure ignorant, or made an error with their transaction.

I have had a couple of problems and had to contact the Online Support Team for help, this is my second time getting myself in trouble.
I must say they have 1 of the best and awesome Online Support Teams for Help! That I have ever encountered yet! They make it quite easy for you and answer anything you can throw at them. They are quick at what they do and solve your fixes or questions that you have. Hopefully I don't have to use them again but if I do I know I will be well taken care of!. Thanks so much for the help! 5 Stars
Thanks again!
Bob

I like this exchange because it does not require detailed registration for swaps. The process itself is pretty simple and straightforward. My recent swap was a good example of this.

I exchanged 0.2 BTC to 5.*** ETH using a floating rate. Yes, I got a little less than I hoped, but these are the features of the floating rate. Honestly, I didn't stand with a stopwatch and measure how long the transaction took, but it felt like it didn't take much time. By the way, the commission was very small. Only 0.25%

To summarize, this is a very good option for swaps, for various reasons. I would recommend this exchange

For a long time, ?hangelly was just a mobile application for me, because I didn't even suspect the existence of an analog of this platform in the form of a website and was sure that swaps are available only in the application. I've already left a review in the app store, now it's time to praise the web version as well. All the same handy and intuitive interface as in the mobile version, in the same way, you can fix the exchange rate and have access to all currency pairs. True, the tech support chat is still more convenient in the mobile version, but this doesn't completely cancel the other merits of this service.

Used the service to swap/exchange some crypto coins from one coin to another. I used the integration from Coinomi wallet, super easy, you can exchange coins in a few clicks and it's ALMOST impossible to make mistakes (yet I still made a mistake...)

It went well for most of the transactions, but I made a dumb mistake in one transaction so I had to reach out to their support team. The support team was very helpful in resolving my problem and helped me to get my funds back in a timely manner.

Would definitely use this service again, it's so much easier compared to using a regular crypto exchange. Would give it 4,5 stars, but that was not an option.

Changelly unexpectedly froze my assets, leaving me stranded with a $45,000 void, verterplex.tech emerged as my sanctuary. Armed with a deep-rooted knowledge of the crypto world, a strategic approach, and unwavering persistence, they embarked on a mission to rectify my plight. The swift action, transparent communication, and sincere empathy shown by their team were paramount. To the exceptional crew at verterplex.tech, your dedication is a beacon for many in distress. User's recommendation: Don’t trust Changelly….seek help from verterplec tech

I tried using Changelly to buy some cryptocurrency, but I didn't receive any message from them after the transaction. It was really frustrating and made me feel like I was being scammed. The interface of the website was also really confusing and difficult to navigate. I had a lot of trouble figuring out how to use it properly. When I tried to contact their technical support team for help, they were not very helpful at all. They seemed to be more interested in getting me off the phone than actually solving my problem. Overall, I would not recommend using Changelly to exchange cryptocurrency. There are much better options out there that are more reliable and user-friendly.

I had a terrible experience with Changelly. I was trying to exchange 3 BTC, but unfortunately, my coins were confiscated. I suspect that this website is a scam, and I strongly advise you to stay away from it. The support team was not helpful at all, and I couldn't get my BTC back. They refused to return my coins, and I believe that they stole my money.

I am extremely disappointed with the service provided by Changelly. They don't care about their customers, and they don't help you when you need it the most. I regret using this service, and I will never use it again. I urge you to find a more reliable and trustworthy platform for your cryptocurrency transactions.

If you are considering using Changelly, please be aware of the risks involved. You may end up losing your coins, and there is no guarantee that you will get them back. The transaction ID for my failed exchange is qrefy611o5uxjej2, and I hope that my experience will serve as a warning to others.

In conclusion, I strongly advise you to avoid Changelly at all costs. They are not a trustworthy platform, and they don't care about their customers. If you want to exchange your cryptocurrency safely and securely, look for a more reputable service. Don't make the same mistake that I did.

So, I tried Changelly and I gotta say, it's not all sunshine and rainbows. They say they can get your transaction done in 5-30 minutes, but after waiting for over 5 hours (and getting a failed ETA timeline), they still couldn't give me an ETA. It's frustrating, to say the least. And when I reached out to support, they didn't really help. They just gave me half-truths and blamed Binance and other things instead of actually fixing the problem. It's not a good look, Changelly. I'd think twice before using their service again.

I've been using Changelly for quite some time now to do dollar-cost averaging (DCA) for my cryptocurrency investments. I've always found it convenient to swap cryptos, and I've never had to use fiat or a credit card.

However, I recently had a frustrating experience with Changelly. I was trying to swap around $100 worth of BTC, but they suddenly asked for KYC (know your customer) verification. I'm not comfortable with sharing my personal information for a simple crypto swap, so I refused to comply. Unfortunately, they didn't cancel the transaction and just kept my BTC.

This incident has made me wary of using Changelly in the future. I understand that KYC is necessary for some transactions, but I wish they had made it clear beforehand. Crypto customers should be aware of this potential issue and proceed with caution.

I signed up for Changelly and added 0.0007 ETH to my account in order to exchange it for BTC. However, even though the balance was deducted from my account, I did not receive any BTC funds. I reached out to the support team for assistance, but it has been two days and I still have not received a response. I am starting to worry that this might be another scam project.

Despite this issue, I have heard good things about Changelly's user-friendly interface and fast transaction times. I hope that my issue can be resolved soon so that I can continue to use their services. It is frustrating to encounter problems like this, but I understand that technical issues can happen with any platform.

Overall, I would recommend Changelly to others based on the positive experiences I have heard from friends and colleagues. However, I would caution users to be aware of potential issues and to reach out to support if they encounter any problems. It is important to do your own research and to be cautious when dealing with any financial transactions online.

Yo, so I gotta say, I been havin' some trouble with Changelly. I been waitin' on my coins for almost three months now and it's been a real pain in the butt. I been emailin' 'em and chattin' with 'em through live chat, but they ain't givin' me no timeline for when I'm gonna get my coins back. Like, what's up with that? They told me it was gonna be 20+ days and now I'm just sittin' here, losin' sleep over it. They ain't helpin' me out at all and it's really frustratin'.

my money soon.

I had a really bad experience with Changelly. I was trying to exchange my coins and it took them 12 hours to do it. I was really frustrated because I was in a hurry and I needed my coins as soon as possible. But then, after 12 hours, the exchange failed and my coins were taken out of my account. I was really angry and disappointed because I lost a lot of money. I tried to contact their customer service but they didn't respond. It's been over a day now and I still haven't received my refund. I feel like they are literal thieves and I regret using their service. I would never recommend Changelly to anyone. If you want to avoid losing your money, stay far away from them. I lost 1 BTC and I'm really upset about it. I'm thinking about filing a lawsuit if I don't get my money back soon.

So, I gotta say, I'm pretty disappointed with Changelly. I've been waiting for my refund for 10 whole days now, and they've already closed out my ticket! Like, seriously? How am I supposed to get my money back if they're not even willing to keep my case open until it's resolved? It's just not right.

I mean, don't get me wrong, I understand that things can take time. But come on, sending the BNB was a quick and immediate action, so why is it taking so long to get my refund? It just doesn't make sense to me.

Anyway, I'll definitely update this review once I actually get my money back. But for now, I'm just really frustrated with the whole situation. I really hope Changelly can get their act together and start taking care of their customers better.

Yo, so I recently tried using Changelly and was pretty bummed to find out they now require KYC. Like, when did that happen? It's not even super obvious on their site. And get this, even if you wanna get your coin back, you gotta provide KYC. Like, what if you don't wanna give up your deets? Legit exchanges will just send the coin back to the sender's address, but not Changelly. They'll hold it hostage until you give up your private info. So yeah, just a heads up, be careful when using Changelly.

I don't usually write reviews, but I had a pretty bad experience with Changelly. I was in the middle of a transaction when they suddenly changed the terms on me. I didn't feel comfortable with the new terms, so I tried to back out. But they insisted that I still cover the network fee, even though I had already verified everything before sending them the money. It all happened within a 30-minute window, which was really frustrating. The network fee was small, but they still refused to refund it. I'm just glad I didn't send a larger amount. I would recommend staying away from Changelly.