CeX UK reviews and complaints

After reading numerous reviews and considering my own experience, I must say that my interaction with CeX UK was extremely disappointing. The website indicated that the products I wanted were in stock, but after placing two separate orders, I was informed days later that they were not available. This caused unnecessary delays and inconvenience, especially when trying to purchase a birthday gift. The lack of accurate stock information and delays in refunds reflect poorly on their service. I expected better from a reputed company like CeX UK.

Purchased a second hand flip phone from CEX because they have a 24month warranty, was worried about flip phone cracking at the hinge crease of the screen. I initially gave a positive review but this as completely changed due to their so called warranty. After a couple of months normal use the screen split at the hinge crease, the phone was not damaged or mistreated in any so I thought no problem I have the warranty. Not so. I sent photos of the split and photos of the rest of the phone but CEX said it was not covered by the warranty as the phone shows physical damage. I explained on more than one occasion that the phone had not been damaged at all and the split had happened in normal usage and had not been damaged and the issue was a fault which should be covered by the warranty. Not so CEX would not accept this saying it was damage. Despite asking CEX would not actually tell me what they considered damage to the phone saying that the phone shows signs of physical damage and they would not consider a warranty claim. If you are thinking of buying a second hand flip phone don't buy from CEX as if the phone devops a fault from normal use they will claim it is damage and not covered by their warranty. They should change their name to CROOX.

I recently had an experience with CeX UK that left me feeling extremely disappointed. As a professional photographer, I had an urgent job to photograph a private engagement by one of the members of the royal family in just a few days. I needed a highly specific and specialised SD card to arrive in time to photograph this important and historical event.

When my delivery arrived, I was shocked to find that it wasn't the SanDisk Extreme PRO 32GB 95MB/s SD card that I had ordered. Instead, CeX had delivered to me a 'SanDisk Extreme 32GB 45MB/s' SD card. This memory card was below substandard and would be worth about ?1.50 on today's market. It was so old and outdated that it is no longer manufactured, and it was hard even finding it online!

I was extremely disappointed with the customer service I received from CeX. They didn't seem to care one bit about the vitally important engagement I needed to photograph. Instead, they told me to just return it in store for a refund. They didn't explain to me how I was meant to refund an item that is not the same as described on the invoice I received, and their response time was so awful.

As a professional photographer, I would not advise purchasing from CeX ever. They will let you down and show absolutely zero sympathy for their horrendous errors. It is such a shame as I have long enjoyed CeX beforehand, but this ongoing incident just shows how very little they care about their customers, the substandard service they deliver, and their own mistakes.

So, I just bought a Nintendo switch console from CeX online. It was a bit pricey, costing me ?270, but I thought it was worth it. However, when it arrived, I was disappointed to find out that it was missing the joy con grip, which is an essential part of the console.

I tried to find a phone number to contact CeX, but I soon found out that they don't have one. All communication has to be done via email, which is a bit inconvenient.

I sent an email to CeX explaining what had happened, but I didn't get a response for 48 hours. I sent another email, and finally got a response apologising for the inconvenience and telling me that the missing part had been sent to me. It took 4 days for the part to arrive, and I had to go to the post office to pick it up.

When I opened the package, I was disappointed to find out that they had sent me the wrong part. I sent another email to CeX, but it took them another 4 days to respond. They apologised again and said that they would send me the correct part. I asked them if I would be compensated for the time I had wasted, but I haven't received a response yet.

It's been almost a month since I received my console, and I'm still waiting for the missing part. I'm starting to regret buying from CeX, as they don't seem to care about their customers once they've got their money.

In conclusion, I would advise you to avoid CeX if you can. They make mistakes, which is understandable, but they don't seem to be in a hurry to fix them. If you're looking for a reliable seller, I would recommend looking elsewhere.

I've been reading some reviews about CEX and while some people seem to have had good experiences, I have to say that my own experience has been pretty terrible.

All I wanted to do was buy a specific lens from a particular branch. There were only two of these lenses in the whole of the UK, so I figured it wouldn't be too hard to arrange to buy one online. Unfortunately, I've had some bad experiences with CEX in the past - I once ordered a lens from them and it arrived faulty and unboxed, even though there was nothing in the description to suggest that this was the case. So this time around, I was only interested in buying a boxed item.

I sent four emails to CEX's online support portal, but I didn't receive any response at all. Still, I decided to go ahead and place the order, hoping that my emails had been noted and that everything would go smoothly. Unfortunately, that wasn't the case. They told me that they were going to send me the lens from the wrong store, even though there were only two stores in the whole country that had this lens in stock. When I asked if they could just send me the lens from the correct store, they told me that I had to take the one they were sending me. I couldn't believe it - I'd paid for a specific item, but apparently I didn't have the right to choose which one I received!

To make a long story short, I still don't have the lens, I don't have my money back, and I haven't received any response to my emails. All I wanted to do was buy a lens, but apparently that's too much to ask from CEX.

If you're thinking of buying from CEX, I would strongly advise you to think twice. My experience has been extremely frustrating and disappointing, and I wouldn't want anyone else to go through the same thing.

I've been buying phones from CeX UK for years now, but unfortunately, every single one of them has had some sort of issue. My latest purchase was a Samsung Galaxy S10, which I paid over ?300 for. However, when I received it, I noticed that it had screen burn. For the price I paid, I expected it to be in immaculate condition. I mean, you can find brand new Samsungs with screen burn on Facebook for less than ?100!

I took the phone back to CeX UK with my receipt, hoping to get a refund. But they refused to give me my money back. They only offered me a trade-in or a gift voucher. I didn't want either of those options, as I was done buying from them. Every electronic I've purchased from them has had faults, and it's obvious that they knew about them.

After some back and forth, they finally agreed to let me sell the phone back to them. But they only offered me ?70 for it, claiming that the screen burn was my fault. I know for a fact that I didn't burn the screen, as I take great care of my electronics. ?300 is a lot of money to me, so I made sure to keep the phone in protective casing and not overuse it.

It's clear to me that CeX UK is constantly scamming people and refusing to give refunds. They underpay their staff and sell faulty and broken goods for high prices, knowing that they're not worth it. I would recommend going to Cash Converters instead, or even buying from eBay. Just avoid CeX UK at all costs, as they're out to rip you off and overcharge you on everything they can.

The staff at CeX UK (uk.webuy.com) are not the friendliest bunch. They seem to lack intelligence and customer focus. I asked one of the staff members about the grading system and what each grade meant, but all I got was a rude reply, "I work here, I know what they are." I was surprised that the staff member couldn't tell me what the grades meant, but instead assured me that they knew. It was quite comical, really.

I had to insist that they look up the wording for the grades on their system, which they eventually did. It was evident that the staff member didn't know the grading system as well as they thought they did. I think it's important for staff to inform customers about the grading system, especially if they're not aware of it. It's likely covered by Trades and Standards, if they know what that means.

I've been meaning to give a review about the poor attitude and strange unprofessional work attire of the staff at the Havant store. I've seen them wearing onesies, hoods up, hats, and other unprofessional clothing. It's not a good look for a store that's supposed to be professional.

For those who are not aware of the grading system, here are the grades:

- A - Mint - These products must be in mint/new condition. The product must be immaculate; if it is not, then it is unfortunately not deemed as an A grade. All accessories mean everything that would have originally come in the box. These must be official and in the same condition as the product. These items also require their original box and inserts.
- B - Good - Product in good condition with all essential accessories. No box required.
- C - Working - Product in poor condition but fully working with all essential accessories. No box required.
- F - Non-Working - (Applicable for select Phones only). Product must be intact and not crushed, bent, or snapped. Must pass our IMEI check. No accessories required. All Apple products must have their iCloud account deactivated, and Android v5.1+ devices must have Google Accounts removed.

Overall, I think CeX UK has some work to do in terms of customer service and professionalism. The staff could benefit from some training on the grading system and how to interact with customers.

I had a few problems with the second-hand items I purchased from CEX online. I bought a DVD box set, and it turned up badly smashed. Someone had tried to stick it back together with sellotape, and this must have happened before it went into the post. The posting box it arrived in was in perfect condition, but all of the DVD cases were smashed, sleeves torn, and sellotape stuck all over it. The CEX staff must have known they were sending damaged, substandard goods as they packed them up for posting. To make matters worse, some of the discs were missing!

I contacted them, and they said the only solution was to return the item for a full refund. However, this was a tricky situation for me as I am disabled and rarely get to the shops. In fact, I don't live very close to a CEX or a post office, so it would cost me between ?10 and ?15 to get a bus or taxi to return the items. In the end, it was cheaper for me to buy replacement DVD cases. CEX said they had an option for collecting the item from my home, but they don't. They use 'collect+' which is a Yodel/courier service, and you have to find a nearby office to drop parcels off and then pay to have them sent back. CEX is completely inflexible about this, even with a disabled customer.

I asked for a partial refund as I had to pay for replacement cases, but 'it's not policy' to do that. They insist that they have strict, tough checks in place to make sure only top-quality secondhand items are sold to customers, but my experience contradicts that. I would not dream of trying to sell such tatty, taped together DVDs as the ones they sent to me (see pics). It brings into question the descriptions they have on their website and the different 'gradings' of goods they provide. I certainly wouldn't trust any of the pictures or the information on their website after receiving such shoddy products.

Overall, my experience with CEX has been disappointing. I understand that they sell second-hand items, but I expect them to be in good condition and as described on their website. The fact that they were willing to send such damaged goods to a customer is unacceptable. I hope they improve their quality control and customer service in the future.

So, I went to Cex to get my Xbox One fixed. They sent it off to their repair team and told me it was working fine. But when I got it back and tried to use it, it wasn't working at all. I paid ?55 for this "repair" and it was a complete waste of money.

I took it back to the store and they confirmed that it wasn't working. They sent it back to the repair team again, and they said they fixed it and sent it back to me. But when I got it back, it still wasn't working. I asked the store to test it before I left, and they confirmed that it wasn't working.

I complained to customer service, and they told me they had double-checked the repair before sending it back to me. But clearly, they didn't do a very good job because it still wasn't working.

I asked for my complaint to be escalated, but it wasn't done. So, I had to re-initiate the complaint process. The store and the repair team are still trying to figure out if the unit is broken or not. I'm not an engineer, but I plugged it in and there's no on light to show that it's on. So, I'm pretty sure it's broken.

Cex responded to my complaint saying they were sorting it out, but they weren't. I had to keep liaising between the shop and the repair team. The repair team claimed they fixed it and sent it back to me for the third time. But surprise, surprise, it still wasn't working.

I should mention that the third-party repair company is Remedy Tech Centre Ltd. I ended up buying a new power lead for the Xbox, and it worked. But the tech team returned it to me for a third time, saying there was no repair possible. I complained again, but they rejected my complaint.

This company's customer service is truly appalling. I hope the Managing Director of CEX recognizes this and does something about it. I'm so frustrated with this whole experience that I'm thinking of copying and pasting this review to a new place every day.

I recently ordered a MacBook Pro from CeX UK and I must say, I was not impressed with their service. I placed my order on Tuesday evening and received an automated email stating that delivery would take between 3-5 working days. However, I did not hear anything from them until Thursday when I received an email saying that my item had been dispatched and provided me with a UPS tracking number. Unfortunately, the tracking number did not work and I had to contact customer service by email and Facebook messenger to resolve the issue.

It was frustrating that I could not call customer service and had to rely on electronic means of communication. Even worse, they did not respond quickly to any of my messages. When I finally got a response, I was informed that the store had not shipped my item as reported and that it would be shipped on Friday. I was given a new tracking number, but when I checked it, I found out that the item had not shipped on Friday either.

I contacted them again on Saturday morning and was told that the item would not ship until Monday. I was not given any apologies for the delay, only a "thank you for your understanding." The total shipping time was now 10 days, which was unacceptable. I requested to pick up the item from the store, but was told that it was not possible for "security reasons." I don't understand what security risks there are if I bring the appropriate ID.

I asked if I could cancel the order and get a refund of my in-store voucher so that I could buy the laptop from another store. However, I was told that it would take 3 working days to process the refund. This left me in a difficult situation as I had no quick solution to getting my voucher or my laptop.

Overall, I was extremely disappointed with CeX UK's service. Their customer service was slow to respond and unwilling to do anything quickly to resolve the situation. I believe that they need to provide a phone number for customers to call in situations like this. I would advise anyone to avoid buying online from them at all costs.

I went to CeX UK to buy a game and a DVD and it was alright, I could see what I was getting and they were cheap. However, I would not recommend buying anything else from them.

Their online service is terrible. I ordered some RAM from them, but when it arrived, it was the wrong thing. I let them know and sent it back to them by recorded delivery, which they said they would reimburse me for. I waited and waited, but after a month, I still hadn't heard anything, even though I knew they had received my item. I emailed them, and they said they were busy at the moment and would deal with it when they could. I reminded them that they had a legal obligation to resolve the issue within 30 days of me returning the product, which had since passed. They replied that they would do it when they got around to it. Several emails and weeks later, the situation was the same, and I said that I simply wanted a refund as I was going to buy the RAM from somewhere else. It's been 3 months, and I am still waiting for a refund for both the cost of purchase and the cost of my return postage. They keep sending me nonsense emails, and it's infuriating. If I had taken something from CeX and not given it back, the police would be at my door in a couple of days. It seems like big companies are above the law, and the public are worthless cretins in their eyes.

I used to trade in games, but I stopped because every time I took a game in, the staff member would tell me that it was scratched, even though I looked after my games extremely well, and it was in the exact state that I received it off CeX a couple of weeks earlier. They would only give me 50p instead of £4. I said forget it, but this has happened so many times now with perfectly good games that I think it's just a scheme to do people out of money. A lot of people will just say 'Oh, ok then.'

I would avoid CeX before they screw you over because sooner or later, they will.

I recently made a purchase from CeX UK's online store, and I have to say, I'm not too impressed. I bought four DVDs, which I admit was due to my own laziness. However, I regret doing so because I'm still waiting for my order to arrive, even though I placed it last week. On top of that, the delivery cost is ?1.95 per item, which seems a bit steep to me. I don't understand why they can't just put everything in one bag and charge a flat rate for postage. To make matters worse, the postage cost is actually more expensive than two of the DVDs I ordered!

Normally, I just go to the CeX store in town and buy what I need there. I've always found them to be brilliant for games, phones, laptops, gaming consoles, and DVDs. But this time, I was being lazy and it's my own fault. I've learned my lesson, though. I will never buy online from CeX again. It's just not worth the hassle and expense.

If you're thinking of buying from CeX, my advice would be to go to the shop and buy there. The post and packaging costs are just too expensive. I hope this review helps someone out there who might be considering buying from CeX online.

Thank you for reading.