Bigfoot Snowshoes reviews and complaints
Scam
I would never recommend Bigfoot Snowshoes Brand to anyone. I ordered the powder pro snowshoes last year from Fernie BC. Had them shipped to me. First time I used them they were terrible. Snow stuck to them to the point that I couldn't walk in them properly and one of the cramp ons was bent.
I emailed the service department right away and asked if I could have my money back. They denied my request but offered to send me out a new binding. I was satisfied with this.
However, first off they only sent me 1 binding and cramp on. When I requested the other - it took forever to come to and then they only sent me the binding - without the cramp on.
I requested it a third time and recieved nothing.
Requested it a final time and received 1 binding and cramp on - the cramp on was put together on the binding with 1 bolt - the 3 other bolts were missing and the cramp on had been totally chewed apart - scratch and looked like someone climbed shear rock with them. They added in another binding without putting the cramp on on it and did not include any extra bolts so I could screw on the cramp on myself.
Terrible customer service and not a product that I would ever consider buying or recommending anyone to use. I bought my husband a pair of snowshoes from Canadian tire - paid a little more - but they are amazing and work great!
Don't buy
These are terrible. I purchased four pairs of these shoes between myself and friends and had the same problem - the crampons bent the first time out and the snow stuck to them so badly that huge balls were created and we couldn't walk more than five steps without our ankles rolling. I live in Alberta, where the snow is dry and fluffy and it still happens.
Customer service was useless, suggesting I try wax on the crampons, which I did to no avail. They haven't answered any other emails.
DO NOT BUY THESE SNOW SHOES! They are a good price, but a great example of you get what you pay for unfortunately.
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