Bid tv was once again doing an offer claiming that if you made a purchase with them over a week they would credit youwith ten pounds!they never said when but i knew that credit would have to be used between a certain time so i rang customer services to see when the credit would be applied to my account and when i could use it!they said could use it between the 18th march til 1st april!so on the 18th march i ordered a product and bid rang me back to take the payment and yes you guessed it the credit hadnt been applied!so they told me to ring customer services so the next day i did!they said it might take a few days to hit my account!so today the 20th march i rang them again and the credit hasnt been put on my account!but to add insult to injury the operative said that it was only pricedrop who where doing that offer!i dont watch price drop so unless im living in a parallell universe i think they are ca;lling me a liar!!!so as i only ordered the product because of the ten pound deal just goes to show you dont get something for nothing!i will continue to watch the programme bid tv because its entertaining but wont be purchasing any more products from them!plus ive probably used the ten pounds credit on my phone calls to them!perhaps i will switch to QVC!!!SO BEWARE NEXT TIME THEY MAKE THAT OFFER YOU MAY HAVE TO FIGHT FOR IT!!!
i have not ordered anything from bid tv but have received phone calls asking me for my bank details these have increased from one phone call a day to in excess of twenty phone calls a day some as late as 1.30 am which wake me up.
Tried to purchase an item on easy buy thought this was going to be easy as never had a problem before. Recevied several calls which became irritating then when checked my bank they had taken the full amount out plus 7 first payments of the easy buy first instalments totalling £482.62 on contacting. They informed me there was a problem with my card. Yes obviously it released to much money. Can't seem to get them to understand that at no time did I agree to the full amount being taken out nor did I want my account to be asked for 7 lots of first payments only one. If there was an issue why did someone not telephone me back and let me know instead of me almost going into the red on my account. So disappointed in Bid TV and their customer services. As a Customer Services professional I am so disappointed with the service I have received and no real apology just keep calling me mam which I hate. Can't send them an email as can't find an email address need help
I purchased on item from Bid TV in November 2011 which cost £16.99 plus £8.99 P&P. When the item was delivered, I found it was damaged, so I returned it by recorded delivery and asked for a replacement as it was intended to be a Christmas gift. No replacement was sent, so I had to buy an alternative present.
When I chased the query up with Bid TV I was told to fill out a feedback form on their website - which I said I couldn't do as you need to register and I didn't want to register so I wrote to them at the address on the website. I got no response. Every time I try to call, I get put on hold for 20 minutes, and at a premium rate number I can not afford to keep calling so I have asked them to contact me.
I am still waiting (6 months later) for a response and my money back, but get nowhere. I don't know what to do next!
Bid TV have no ability to solve problems when things go wrong (and systems that protect them but offer no possibility of the customer receiving service).
I made a purchase from Bid TV. I paid for the item and a high charge to them for delivery. The goods did not arrive. I spoke twice to 'Customer Services'. Both times they said they would trace the goods. On the third phone call they said again they would trace the goods. I said I wanted to know if I was getting the goods and if so when. They said they did not know. I asked for a refund. They said they would send me a letter to respond to for a refund. After another 5 days neither the goods nor the refund letter had arrived. I phoned again and they said they had not sent the refund letter and would not do so for 7 days. They also said my goods might still arrive. Today I got an email saying they acknowledged that I had returned the goods unwanted. That is not true. They did not deliver them. The email goes on to say that they would refund me sometime after 7 days. It also goes on to say the amount of my refund will be £0!!!
I rang customer services again (the call costs in trying to resolve this matter have risen to the degree that I could have taken a day trip to London, bought the item in Harrods and paid for a taxi to deliver it for me for less!!!) and they said that since the goods were still with the carrier they could not refund me. They said when the carrier returned the goods to their warehouse they would then contemplate a refund. I paid Bid TV and therefore consider that my contract for delivery is with them . Why, if they know that I have not got the goods are they unwilling to refund. I smell a business with cashflow problems. Holding onto money when it does not belong to them smacks of desperation. I suggest readers of this think twice about buying from Bid TV. You may never get anything for your money - just like me.
Needed a new Tv/DVD combi unit and saw one on BID TV's schedule on 18/06/10 on a falling price scenario which was due to close at (approx) 20.33 that night. I made an online/web bid of £50 as i was just taking a lucky chance it may be a crazy price reduction job.
It came up on my system with a notice in red that my bid was accepted, but, to warn that this item had previously sold for £249.99 in the past and it may be worth bidding again.The £249.99 price was in the "bid again" box at the bottom of the screeen at this point I thought i may as well up my bid to £100 and as i moved the mouse over to insert my new bid amount in the box to bid again, the screen changed and a message came up thanking me for my bid and confirming it as £249.99.
I called the Customer Service number ( if ever a number was so innacurately described it is this one) and advised a girl at the other end of the phone, which was obviously not UK based as the dialling tone changed while it was ringing the number, and advised her that i had made a bid in error for the item, which was an AKURA 21.5" tv/dvd combi unit, and wanted to cancel the bid. She informed me that the item would not show up on her system till after the auction had closed at 20.33 and to call back then and they would sort out the cancellation.
Unsurprisingly, my "bid" of £249.99 was the highest they received for the item, but, the auction closed at £199.99 and i was lucky that i would only have to pay £100 more than my original intended bid !!!
After the auction advised that the item was cancelled and i would receive a full refund in "10 working days maximum", but, should the item be delivered i had to refuse delivery.
I waited till 29th June and then checked my credit card account and Bid Tv site to see if refund had happened, but as expected, it had not and, more worringly, the item was showing on their site as "despatched".
I called customer service (?) number again to be told that a supervisor would call in next 24 / 48 hours to arrange the refund. This was after being informed that 1) i had refused delivery on 25/6/10 which never happened and 2) the item was back at their warehouse.
The promised call never materialised but a couple of days later i tried again and was advised that the matter was "being escalated to a supervisor and they would call in "next 24 hours".
This call also did'nt happen.
I called again today and after telling the first girl i spoke to that i wanted to speak to her supervisor NOW, i spoke to someone who advised that 1) I had refused delivery on 25th June...2) The item was not back in the warehouse but still with the courier...3) I cannot get a refund even though they know the item is back with the courier as the item's barcode has to be scanned back into their warehouse before a refund can be made...4) Should the item not be scanned back in by 7/7/10 i will get a refund regardless.
When i asked why i cannot get my refund now as the item is, by their admission, at the couriers, i was informed that it was not procedure to do this.
As i write i am waiting on a call back from someone at their uk HQ, which they refused to give me a number for, and i have been assured this will be before 5.00 p.m. today. You will understand that i am not holding my breath waiting on this happening
My account has been barred because i WON too many of the famous mega drops -where any item can go for one pound .
apparantly you are only able to win no more than two, well thats as maybe yet the hosts of this channel BID TV do not tell you that when they are playing the famous "BUY IT NOW AT THIS PRICE ITS A BARGAIN AND REMEMBER ANY ITEM COULD GO FOR A POUND "- well i managed to buy 8 products in this megedrop event from fri 6th feb -sat 7th feb then received a phone call on sunday 7th feb stating that my account was now barred!! "because it is not fair to everybody else" .
Is it fair when you telephone and all products have gone ? they still charge you £1.50 for the call - no matter how many things you buy they charge you the exorbitant price of £7.99 (minimum) to send it even when delivered by Royal Mail as i used the web to BUY and i use the word BUY NOT WON these megadrops i paid £1 + min 7.99 p+p so £8.99 min every time i purchased .
On monday 8th FEB phoned to ask if my account was BARRED for a period of time or for good was told someone would ring me -n0-one rang of course so rang back on wed 10th feb cut off during conversation phoned again this time i am told that I have to give "my side of the story" to customer services, when i said that perhaps better if i cancelled my account was told "that would be such a shame" They have not a clue!!! how to conduct themselves and i am exteremely angry at this farce . lynnette houle
my mum phoned bid tv to buy a gift for her grandaughter whilst at my house. About an hour later the phone rang and it was from an indian call centre asking if i was the bidder- i said no and that it was my mum and said i could give him her phone number. I was then hung up on. The phone continued to ring all day (around 18 calls in total) all from the same bid tv number! Some just let the phone ring 2/3/4 times and hung up before i got to it, others would be polite but then i would get half way through explaining my mum wished to purchase the product then id just get hung up on, others were absolutely rude to me saying i must hand over my card details for immediate payment. The last phonecall of the day was at 11.40 at night which woke my husband and i up when we had work the next day and our one year old baby. I was very annoyed at this point and demanded they stopped calling me and that because of this terrible customer service my mum no longer wished to continue with the sale. They apologised but we got the same harassment the next day- FROM 6.20 IN THE MORNING. They have finally stopped calling and im so happy my mum didnt part with any money for them. Its shocking that this is how they treat people who are parting with their hard earned money to purchase their products, i also would think twice before thinking that you are getting a bargain- remember they charge £1.50 for the phone call and around £7-8.99 for their postage. A work colleague of mine bought a diamond ring from them and i was shocked when i saw the quality- it had no shine or sparkle to it and she paid a few hundred pounds for it, she then had alot of problems when trying to return it with them saying they hadn't received it etc. So be warned...think before involving yourself with bid tv as its not all the bright colours, smiley presenters, quality products and hassle-free after service they'd have you believe when you switch on their channel. (The same goes for their 2 sister channels also bid up tv and speed auction tv i think they're called.)
I was woken at 1 o'clock this morning by someone calling from bit.tv - calling from [protected]. Since...