Asia Rooms Complaints & Reviews

Asia RoomsHotel booking

I booked six nights at Anantara Eastern Mangroves in Abu Dhabi via Asia Rooms. I received confirmation that my booking was confirmed, that payment had been taken and a voucher was issued. I received two telephone calls to check my debit card details. Two weeks later, Asia rooms sent me an email to say that the hotel had failed to honour my booking and that it had been cancelled. I expressed disappointment that this should happen having had payment taken from my account. They promised a refund. When the refund arrived it was over £60GBP short of the amount paid! Asia Rooms not only refused to make good the difference (explaining that this was due to "dynamic currency" and that my bank should sort it out) but also refused any compensation whatsoever. The moral of this story? Don't trust Asia Rooms.

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    Asia RoomsFalse Confirmation

    Well, just to add to every other problem with Asia Rooms, this one is a beauty.
    I received a formal confirmation to a reservation in their website and a confirmation number. The booking was for many months in advance but I had to wait while they checked so it was not immediate confirmation. Within days I received an email from the hotel saying THEY could not possibly honour the booking at the Asia rooms rate and that there had been some mistake. I pointed out to them that my contract was with Asia Rooms and that they should take up the matter with the agent they had engaged to make their bookings. Within a few hours I received the following from Asia rooms which as anyone can see increased the value of the accommodation by about USD2000.00.
    I pointed out that this was breaking the contract that I had with them to provide the advertised service for which they had every right to have charged my credit card and for which I would be penalised if I cancelled.
    They have immediately cancelled my booking, not advised me of the outcome, and since then had no further communication with me.
    They also sent an email to the hotel telling them to deal directly with me instead.
    I thought that the details they sent to me may be useful to others in some way as they will be of no use to me as I will never use their disgusting customer service ever again.
    Greetings from Asiarooms.com!

    In connection with your booking to Pansukian Resort on May 31- June 6.

    We would like to inform that the rate should be in USD instead of PHP.
    See below computation for your booking:

    USD 350.00 X 7 nights = USD 2, 450.00

    The error of the rates were caused by internal problems.

    Our sincere apologies on the inconveniece caused.

    Please do not hesitate to contact us if you have further inquiries.

    Thank you and kind regards,

    cid:[protected]@local

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      • Ro
        Robandfamily Jan 03, 2010

        Have you got any details of the helpful "lateroom" contacts in Manchester?
        I am still being given the run-around from a similar asiarooms problem.

        We booked a hotel in the Philippines through Asiarooms.com and got a confirmation from them, headed laterooms despite this being made 6 weeks in advance.
        With 3 tired children, after a day of travelling, I turned up at the hotel and they had no knowledge of our booking. They said they had declined the booking with Asiarooms some weeks previously. They would not honor the rate and we ended up having to pay a premium for the only room they had available that night.

        I would never use Asiaroom again. Obviously I can take this up with the credit card company to try to get them de-listed but before I do that I want to get a reply from a person who cares about customer service, not taking my money.

        I am interested in hearing any e-mail addresses that get any reply.

        Thanks, Rob Smith

        0 Votes
      • Ma
        malfee1 Dec 20, 2009

        Since this complaint I have received a very polite phone call from the Manchester head office of the managing company Late Rooms, who have agreed that the service was substandard and they apologised for the misunderstanding. A discount for my next reservation had been made available and so the faith in service has been restored.
        Thank you

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Asia RoomsAsia Rooms Rip-off

      We booked a holiday in Asia through asiarooms.com. Unfortunately, my mother died and so we had to cancel the reservation. We telephoned the telephone number on their website, which we were surpised to read was not (as stated) located in Singapore but in Thailand. The service staff was very unfriendly and unsympathetic to our story. They said "ok, ok, we refund" and when I asked how long it would take was told "soon." Two months went by and still no refund. Many expensive calls went by which were not picked up- did these people close down or what? Finally, we made a complaint to our credit company and they sorted out the matter.

      Everything that you read about asiarooms in regards to getting your money back is correct. We should have googled them before we paid, though having to pay upfront before getting a room confirmed should have started alarm bells for us. Guess we were just too dum at the time to believe they were a creditable company.

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        • Ma
          Martha Jan 27, 2009

          My friend did booking through Expedia cancelled and got refund - Asiarooms would not refund .Do not use them . Cancellation policy BEFORE booking stated would refund if booking was cancelled 7 days before but then stated it depended on hotel policy. No problem at all with Expedia

          0 Votes

        Asia RoomsDont use them

        I noticed the dates of the room i booked were wrong, i tried to change the booking with Asia rooms and they said they would charge me the full price of the booking which was £750, i asked them to question the charge and confirm new dates to the hotel, it turns out they confirmed the wrong dates and also said to the hotel I was a no show. They wouldn't copy me in the emails on any of the correspondance or give me a copy of the orginal booking, eventually after 3 weeks of calls to thailand they refunded some of my money back and charged me £300. DONT BOOK THROUGH ASIA ROOMS - THEY ARE LIARS, VERY UNTRUSTWORTHY AND COULD TRY TO SCAM YOU OUT OF MONEY!

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          • Pi
            PissOff82 Dec 06, 2010

            Yes they are real scammers. Don't ever use Asia Rooms. They charge me 3 times on my credit card when there was an error on their online system and told me that the hotel I book Hilton Bandung refused to let me cancel my booking. I called Hilton Bandung and am waiting for their reply now. Can u imagine how ridiculous this situation is? They chargedme 3 times for bookings on the same date and tell me they can't do a damn thing about it.

            0 Votes

          Asia Rooms — Credit card blocking!

          Made a hotel booking online. Asia rooms could not do there advertised price. I canceled the booking received...

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