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Amazon.com ORDER # ***-[protected] I purchased a $200 **** Gift card on Amazon card for my elderly aunt who lives in **********

ORDER # ***-[protected] I purchased a $200 *** Gift card on Amazon card for my elderly aunt who lives in *** on June 13, 2022. She lives alone. Since 2017 I have turned to Amazon to send my elderly aunt a *** Gift card twice a year--For her June 15 birthday and for Xmas. After I received a notification on June 13 that the card had been delivered, I called my aunt to make sure she had received the card. She said it had not been delivered. I thought she would have to sign for the $200 *** gift card as she did when I sent her a $200 *** Gift card in Dec. 2021though in June 2021, the $200 *** Gift card that Id sent had been thrown on the ground outside of her gate by whomever delivered it. My aunt went looking for the card after I called and found it there on the ground where anyone could have picked it up. I called Amazon and complained about the horrible delivery service for a gift card purchase so I was pleased when Amazon required her signature in Dec. 2021 and thought this would be the policy going forward. But sadly, it was not. After learning that the June 13 $200 *** Gift card had not been delivered to my aunt, I immediately called Amazon and cancelled the purchase. Shortly after, my aunt called and said that the $200 *** Gift card had been left on a neighbor's porch and he had brought the unopened package to her. I then called Amazon back and asked if the canceled order could be reinstated or if I needed to purchase another card. The agent said that she didn't think the cancellation could be reversed but she would try. After a lengthy hold, the agent told me that she was able to stop the cancellationwhich I now doubt she was able to do. This card was for my aunts 80th birthday and my aunt, whose only income is Social Security, told me that she had been saving the gift card to use for *** presents. The *** Gift card had a *** expiration date. My elderly aunt who rarely drives--drove to a local *** store on Dec. 6 and carefully picked out her purchases but the purchase was declined at the register. When she informed me, I called Amazon and the agent provided a phone number and told me to reach out to the *** Card servicer. I called the *** Card servicer phone number and did a 3 way call with my aunt who provided the gift card numbers and security code. The *** Card agent informed us that the *** Gift card could not be used because it had never been activated on Amazons end before being delivered. The *** Card agent sent me back to Amazon. I did another 3 way call with the Amazon agent who told us that that department that handles this issue cannot be reached by phone and someone would call me back within *** hours. She gave my aunt a $10 credit for her inconveniencewhich I thought was nothing for what she had been through. Also no one ever called me back. I realize now that when the card was initially cancelled back on June 13 and I called back to remove the cancellation, the Amazon agent who said that the cancellation had been removed, failed to have the card activated or was unable to successfully reverse the cancellation. There should be a paper trail at Amazon.I am also retired, and I had to use my meager savings to replace the $200 *** Gift card. This Christmas I sent my aunt a $400 money order that required a signature confirmation. I will no longer use Amazon to purchase *** Gift Cards. Im filing this conplaint to warn others who might consider purchasing a *** Gift card from Amazon. If I had known that Amazon would not be requesting a signature confirmation, I would have had the card sent to a nearby Amazon locker. The problem began with Amazon. Here is what transpired from the moment I purchased the card.June 13, 2022 I received a notification from Amazon that the gift card had been delivered to my aunt's address in *** June 13, 2022 I called my aunt to make sure she had received the card and she said that nothing had been delivered and that she had been home all day (Last year for her June 2021 birthday the Amazon driver threw her $200 gift card package on the ground outside of her gate--She found it when she went looking for it after I told her that got the notification-- For Xmas 2021 when I sent the $200 gift card, they asked her to sign for the card which I thought was the new procedure)June 13, 2022 I called Amazon to report that the card had not been delivered to my aunt's address and requested that the card be cancelled. I was told that the card had been cancelled. June 13, 2022 My aunt called me back about 30 mins. later and said that the package had been delivered to her neighbors porch and he had brought it over to her unopened (you should have a picture the driver took of each *** Card delivery incident)June 13, 2022 I called Amazon back to let them know that the card had been delivered to a neighbor's address and asked if the cancellation could be removed or if I needed to replace the card June 13, 2022 The Amazon representative initially told me that she didn't think she would be able to remove the cancellation from the card. Then I was asked to hold--for quite a while. When the Amazon agent returned to the line, she said she had figured it out and had uncancelled the card--I now know that this is where the error occurredthe card was never uncancelled.Dec. 6, *** that she had gone to *** to use her gift card and the purchase was denied Dec. 6, 2022 onward -- Nothing but excuses from Amazon. I demand the refund that I'm owed.

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Amazon.com Original Order date on 5 **shirts Thursday, December 15, 2022 On December 15, 2022, when I did not receive a package of

Original Order date on 5 shirts Thursday, December 15, 2022 On December 15, 2022, when I did not receive a package of 5 items (shirts) and attempted to receive another shipment, and bar that, a refund. From December 15th to now (December 20, 2022) I am dis***ed and appalled at the response I received from Amazon regarding my missing items. On Friday, December 16, 2022, after I made another phone call to Amazon, the agent reported she was showing that two t-shirts had arrived, and the remainder were listed as out for delivery and would probably come as late as Monday. I disputed how she could possibly know the package had indeed arrived, I was told that (as you can see in the attached email) their GPS Systems placed the package at my apartment building and showed the package in good condition, so I would have to get a police report about the stolen items. I asked this agent why there was no picture as is customary after a delivery to take a picture of the package at its destination, and she could not answer the question. There is no picture.During my back-and-forth conversations with Amazon, I was also told that they could not reverse a decision that had been made about my account because I had received one shirt and not the other five. I explained that one shirt was shipped via the postal service *** and was placed in my mailbox. The package that Amazon was supposed to deliver did not arrive at my apartment door. I decided to wait until Monday to see if the shirts would arrive late. When they did not, I called for a police report to be taken. Because I didn't see where to email the police report, I placed another call to Amazon and inquired about where to send the email. I spoke to *** who gave me the email cs-*** to send the police report. It was at this time that *** informed me that I didn't have to send the police report to them because I would not receive a refund nor a new package. I expressed my displeasure and demanded to speak to his supervisor and was transferred to and told by *** that I would not be receiving a refund nor a new package. I had to call Corporate Headquarters, who transferred me to Logistics. I spoke with *** and after he was able to find me in the system and I explained my problem once again, he explained that Amazon hires third party companies, who hire drivers to drive for Amazon and these third-party drivers are in contact with *** He transferred me to *** (another supervisor in Logistics) who, after researching further, told me that the police report email I forwarded to Amazon had been received and would be "reviewed" and a response would take anywhere from 30 to 60 days, IF I would even receive my refund!I have had a long standing (well over a year-close to two) dispute about how my packages are delivered. I have called numerous times regarding the driver leaving the packages outside of the building door or just on the inside of the building door. I have had packages stolen on at least three other occasions but never experienced this before. The packages rarely, if ever, get delivered to the apartment door. I have spoken to at least one neighbor who has had the same issue with Amazon and another delivery company about "dumping" packages and not properly delivering them to the apartment door.I am hopeful that with your assistance, I *** have answers sooner than 30 to 60 days and I will be able to recover my money. These *** be "new" policies put into place as I don't remember Amazon ever having such policies. In any case, perhaps others would like to know how Amazon is dealing with missing/stolen packages nowadays and who they are contracting with to deliver packages that *** or *** not reach the intended destination.Enclosed are emails from Amazon. Unfortunately, I attempted but was not able to send the email I received from the police department report. It is encrypted so it cannot be copied to send as an attachment because it's held as confidential.Thank you for your efforts and I look forward to hearing from you soon.In the meantime, I appreciate any help you give.***,*** P.S. As of this date 1/13/23- I called to check on the "investigation", I spoke with Agent ***, only to be told there was and is no investigation (as I was led to believe) of my package(s) and I would not be receiving a refund. I was also told that it was a mistake to require me to get a police report (which I did and emailed it to Amazon) and that was a moot issue because I did not meet the threshold of the amount of money required for a policy report to be issued. Amazon disposed of my case December 17, 2022, as "risk of loss" and Amazon determined I am the bearer of that risk, not Amazon. I lost my money because it was determined that the package was delivered to "the location". When I asked how they could determine that it was delivered to my location and that I received the package, I was told that a "wizard map" determined that and that was Amazon's "policy". I then asked who set the "policy" and was told that "Logistics" set the policy. I asked to be transferred to Logistics Team and after being placed on hold for about *** minutes, an agent (nameless) put me on hold for the second time for another *** minutes and I reached Agent , who then told me that the Logistics extension was not on her phone so she could not transfer me! When I asked for the Logistics Team number directly, *** said that she did not have that information. She could not supply me with a direct number. I began this endeavor at 6:12 a.m. CT and ended at 8:15 a.m. CT. Something really is stinky here. Please help. --

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Amazon.com Support
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Mar 07, 2024 7:32 pm EST
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Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive five T-shirts from your order.

I apologies for the inconvenience that you have experienced in this case.

I've made an one time exception and issued a refund of $102.63 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *** if we can be of further assistance in this matter.

Regards,
Pratap

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8:35 pm EST
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Amazon.com To whom it may concern,Were writing the following letter because weve been sent in circles by the Seller Performance

To whom it may concern,Were writing the following letter because weve been sent in circles by the Seller Performance Team for the last few months without any sort of progress or resolution.When we were suspended, Amazon asked us to address the following seventeen ASINs: B07L625LKX, B004MSMUGI, ***, B084W3VMY5, ***, B01HKVJ89K, B005BOMJFE, B015DJKJ1C, B00J1Z75M6, B08HV552S3, ***, *** expressed to Amazon that we understand one of our mistakes that led to our suspension was that we did not have the authorization from the respective brands to list many of these ASINs. Amazon requested invoices anyways, so we provided the invoices that show that our items were still authentic, since they came from an authorized distributor of these brands. The authorized distributor we purchased our products from was: https://***/en/. When we submitted the invoices we have alongside our plan of action, we were told that we should only submit documents if they show proof of non-infringement, and our invoices dont show that we have authorization; they only show that our items were authentic, but that doesnt give us the permission to sell these items. So we were told to submit the plan of action without the invoices. However, when we dont provide any invoices, were told we must provide the invoices if we have them. We do not have proof of non-infringement. We understand that our mistake was that we did infringe. Thats why we created a plan of action. If you would like the invoices to verify that our products are authentic and not counterfeit, we have them. We purchased all our products from ***, an authorized distributor: https://***/en/ This supplier can confirm that we have had a long-established business relationship. But we did not have the authorization to list these items, and our invoices dont show proof of authorization or non-infringement they only show our items are authentic. We know we did not have sufficient authorization to list these items, and that is why we submitted a plan of action. On top of that, we have also been in touch with all of the brands that filed a claim. Many of them said they were not the ones who filed any claims and therefore had nothing to retract, and the rest of the brands we contacted, we were able to get retractions from the brands. And all brands were very willing to work with us resolve this issue. Despite our provided plan of action to resolve and prevent this issue from occurring again, and despite our resolution with the brands in question, Amazon has been neglectful to our case. The template response they keep sending us includes ASINs were already addressed and received retractions for; which is further evidence that theyre not properly reviewing our case before sending us a template denial. Every time we have called the Seller Support team, they have not been able to help us; there is no advice they can offer that we havent already taken and implemented. Every mistake we made we addressed clearly in our plan of action, and we provided a detailed resolution and thorough prevention solution for them. The only thing Seller Support keeps telling us to do is resubmit the plan of action with invoices, and then to resubmit the plan of action without invoices, and so the cycle continues.Its exhausting and its evident our case is being neglected, and has not been reviewed properly. Weve done our best to adequately resolve our mistakes and prevent them from happening again, but to no avail. The Seller Performance Team is content sending us in circles.Im requesting that someone please review our case and actually assist us so we can reinstate our Amazon seller account.Please see the plan of action below:Root cause:1.We infringed on trademarks that we did not have permission to use: ?We infringed on trademarks that we did not have the authority to sell. We were uneducated about *** laws and failed to request letters of authorizations and distribution agreements from the brands directly to ensure we were able to list branded items for sale on Amazon.com. ?We mistakenly believed that as long as the items were authentic and we purchased them from an authorized distributor, then they were acceptable to sell on Amazon. ?We mistakenly believed that an authorized distributor was able to give permission to sell trademarked items, but now we understand that the authorization to sell a trademarked term can only come from the rights owners/brand directly not their suppliers.2.Our second mistake that led to our suspension was that we bulk-listed offers under ASINs that were created with misused trademarks in the listings. We did not properly review the listings before listing our own offers under them. ?We want to emphasize that we did not know that there were circumventing texts in the listing.?We would like to emphasize that WE DID NOT CREATE THESE LISTINGS. All products were uploaded to our inventory around March 7-8th, 2022 using the ***ASIN Matchup template file from Amazon. ?The Batch ID for the feed file are: ***, ***, ***, ***.?This substantiates our claim that we matched the ASINs with the EANs instead of creating or contributing to the product detail pages and the circumventing text. ?We did not properly review these listings to ensure they were made in a way that complies with Amazon policy and *** laws, and we did not check to see whether these listings included any trademarks or circumventing texts trying to use the trademark without getting flagged. ?We did not check the product details page or images for any incorrect or infringing content before adding our offers, which could have prevented many of the violations impacting our account health.?We did not check to make sure that we were adding our offer under generic listings that made no mention of any trademarks anywhere in the listing.?This mistake led to the following claims that impacted our account health:?Potential Trademark Text Misuse: this means we listed an offer under an ASIN that contained a trademark that was used incorrectly in the listing, and is not applicable to our product.?Potential Intellectual Property Misuse: we listed an offer under an ASIN that contained intellectual property that was inapplicable to our product ?Potential Trademark Logo Misuse: we listed an offer under an ASIN that contained a trademarked logo in the images of the listing that were not applicable to our product ?Trademark on Product Detail Page: this means we listed an offer under an ASIN that contained a trademark on the product detail page that was not applicable to our product, and we dont have the authority to use. Resolution:1.To address the trademark infringement:?Weve reviewed Amazons Intellectual Property Policy for Sellers: https://sellercentral.amazon.com/gp/help/external/G201361070?language=en_US&ref=efph_G201361070_cont_521)?Weve reached out to the brands in question that filed infringement claims. Many brands have established communication with us, and retracted their claims against us after we reached out to them. Weve received retractions for a number of ASINs Amazon requested information for. ?We educated ourselves on the documents required for us to sell trademarked or branded items. We understand that we need a letter of authorization directly from the brand, naming us personally in it, along with invoices from the brand or an authorized distributor of the brand.?We understand that just because our supplier is an authorized distributor, does not mean that we are; we must request authorizations from the brand directly if we wish to sell their trademarked item. We understand that the authorized distributor ?Weve removed all of the ASINs at issue and will not list brands we do not have the authorization to list in the future. ?Weve reached out to the rights owners to address the infringement claims, and all the brands that got back to us issued a retraction of their claim on Amazon.2.To address the bulk-listing:?Weve removed the listings that contained trademarked terms or copyrighted images that were inapplicable to our product. ?Weve removed all of the listings from our inventory when we add listings after were reinstated, we will make sure to do so manually, reviewing each listing one at a time to make sure there is no misleading, incorrect or infringing content on the offer.?Weve hired an employee who will manage our listings to ensure every product we list in the future is listed under the correct brand, and does not contain any trademarks in the listing; whether it be in the product detail page, the keywords, the title, etc. ?If the item is generic, he will make sure there is no mention of a trademark anywhere in the listing. ?If its a trademarked item, he will make sure that we have the necessary authorizations before we list it. If we do not have both a letter of authorization from the brand owner to us, along with an invoice from them or an authorized distributor, then we will not list the item. Prevention: 1.To prevent trademark infringement in the future:?As mentioned previously, weve reviewed Amazons Intellectual Property Policy for Sellers. We intend to review these policies at the beginning of every week to reinforce the information within these policies and ensure we do not make this mistake again: https://sellercentral.amazon.com/gp/help/external/G201361070?language=en_US&ref=efph_G201361070_cont_521)?We will only list a trademarked ASIN if were authorized to sell them from only the brand themselves, attained a letter of authorization, and have continuous communication with the brand.?We understand that a supplier, or authorized distributor, does not have the authority to give us the permission we need to sell trademarked items. ?Weve educated ourselves on what documents we need in the future to ensure that we, personally, are able to list trademarked items on Amazon: ?A letter of authorization from the brand; A letter of authorization must directly name us within it in order for us to have the permission to use their trademark. We will not list any trademarked items that we personally do not have the authorization from the brand to list.?Invoices from the brand or from an authorized distributor of the brand. We understand that an authorized distributor of the brand will be able to show us a letter of authorization from the brand that they have permission to distribute their items, and invoices from the brand to verify the authenticity of their items. The supply chain will be easy to verify if the items are authentic.?If we do not have both of these documents, then we cannot sell the trademarked item. ?We hired an Intellectual Property consultant. He will be there to triple check our listings to ensure that we are working within the parameters of Intellectual Property correctly, and if theres a trademark within our listing, its been used correctly, and we have the necessary documents to sell the item.2.To prevent the issues associated with bulk-listing:?We will not bulk-list ASINs in the future. We will list ASINs one-by-one so we can take the time to review each listing we choose and ensure its in compliance with Amazons policies, and is entirely applicable to my product. ?Weve reviewed Amazons ASIN creation policies, such as Amazons Brand Name Policy (https://sellercentral.amazon.com/gp/help/external/G2N3GKE5SGSHWYRZ?language=en_US&ref=efph_G2N3GKE5SGSHWYRZ_cont_201844590), to ensure we understand what the rules are and what to look out for when were listing ASINs. ?We have assigned a Listings Manager, who will be in charge of manually reviewing each listing before making it active. He has reviewed all relevant Amazon policies regarding ASIN creation. ?Before we list any products, he will do a thorough check of the following: ?He will check every listing to ensure the listing is generic, and if were listing under another seller, we will double-check that there are no trademarked terms or copyrighted images/text in the listing. ?He will also make sure if there are trademarked terms in the listing, its not being misused and we have the authorization to sell the item.?If the product we want to sell is a licensed, branded product, our Listing Manager will refer to our Intellectual Property Consultant, who will review the listing to make sure we have the proper documentation to sell it, and double-check that the trademarks are being used properly.?Whenever listing a product, if were going to use someone elses listing, if we see any trademarked terms, logos, or copyrighted images, thats not applicable to our product, and cannot find a generic listing for our item, we will create one.?We intend to keep https://www.uspto.gov/ bookmarked for ourselves so we can easily access the website before we sell anything in the future. This will help us ensure that certain keywords we intend to use in our listing are not trademarked. ?Additionally, we will check the product details page for any circumventing texts or hidden links that might violate the *** Rights of the rights owner. In case we find any details of such kind, we will make sure not to add our offers under those listings, and create our own instead.?We will only list under trademarked listings if the trademark, logos, and copyrights are used correctly in a non-misleading manner, and we have the authorization and necessary documents to list the item. Regards

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Lolooks
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Mar 22, 2024 3:29 am EDT
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Ive so enjoyed my Amazon membership for many years and happily paid the ever-increasing membership fees. The major selling point of paying high membership dues has been free shipping on most purchases; however, it has become apparent that this is no longer the case and my membership dues have been collected under false pretenses, using bait and switch tactics. Six of the last seven purchases Ive attempted have issued a message that the items cannot be shipped to my location. I understand that there are some items that *** contain hazardous materials or cant be shipped due to state laws or other reasons; however, based on the benign nature of my purchases, it is clear that Amazon has lost its compass here, perhaps in an attempt to save on shipping expenses and increase their bottom line, all while increasing member fees each year. Im filing this claim after several failed attempts to reach Amazon. This will likely end up being a class action lawsuit if not resolved.

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A. Colston
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Mar 19, 2024 9:25 am EDT
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On 11/21/22 I placed and order for skull candy wireless headphones. I returned the skull candy headphones and was refunded the money on 12/9/22. On 1/21/23 I was charged *** and when I called it was confirmed that the skull candy headphones were received. They refunded the *** however there was a *** overdraft charges which Amazon refused to cover. I was incorrectly charged and should not have to pay the *** for their error.

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V2dr
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Mar 14, 2024 1:33 am EDT
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I received a gift from Amazon and with the Christmas rush threw out the tracking and order number. When I opened the item, it was broken. The watch doesn't work and I figured Amazon would replace it. They asked me for order number and I said I don't have it so they asked for email address and I gave it. They pulled up the order and asked for the billing address. Mind you, its a gift! I gave the address I have for where they live and apparently its not the billing address. But they already pulled up the receipt! But they refuse to replace or refund the broken watch. Mind you, its only $11! But its frustrating to have a company be so unhelpful for a cheap *** item that they are selling. They don't back their products and have no want to help their customers.

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Tudentie
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Mar 13, 2024 12:05 pm EDT
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hi my name is ***. i brought lye lye crocadile and i returned it in January 2023. when i chatted with a rep *** one said that it was delayed and it would take for the refund from *** of January . My order [protected] was the problem. when i chatted with another rep they told me a different refund amount and run arounds. Hope to hear from you soon.

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C. Konopelski
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Mar 07, 2024 4:39 pm EST
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I paid *** for groceries on 1/22/23.Amazon promised delivery but only billed me ***. They never delivered the groceries and cancelled 1 minute before they were due and deleted the order history from my account and failed to refund the ***. They under billed me then promised a refund but also told me to click to reorder and bill me 2 times. I did not reorder but I also never received my refund. I want my refund

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K. Reichel
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Mar 07, 2024 2:17 pm EST
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Ordered an item online to be delivered on 1/18/23 according to Amazon. Ordered had not been received or shipped on 1/21/23. Amazon gave me the option to cancel, then refused cancellation. Amazon changed the status on 1/21/23 to out for delivery, not sure how the item went from unshipped to on the delivery truck within 10min of reaching out to Amazon on *** It's 1/23/23, item still not received, Amazon still refusing to cancel and credit my account.

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M. Skiles
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Mar 07, 2024 2:06 pm EST
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Ordered CLAX Multi use Functional Collapsible carts | Mobile Folding Trolley | Shopping cart with Storage Crate (Black) from Amazon.com Dec. 18, 2022. Delivery sometime between Jan. 10 - Feb. 4, ***. Tracking info. said the cart shipped (from ***) Dec. 18, 2022 - picked-up by *** Post on Dec. 19 From then through Jan. 3, 2023, the tracking said the cart was in transit. On Jan. 4th, the tracking completely changed - with a lengthy history and indicated the order had been delivered on Dec. 28, 2022. Had been looking for the item each day!Immediately contacted Amazon Cust Svc via their Chat - told that the package was not delivered - would still arrive as scheduled On Jan. 5, asked for a call from Amazon and was sent this info:Upon speaking with my specialist here, he told me that your CLAX Multi use Functional Collapsible carts | Mobile Folding Trolley | Shopping cart with Storage Crate (Black) is still on its way to you They were being notified that carrier mistakenly tagged your item as delivered Estimated Delivery Date: Wednesday, February 1, 2023 Was told by Amazon that the delivery was made in *** Contacted Amazon by phone Jan. 7, 10, 17; Jan. 17, Cust Svc recommended a refund - it would take 2 days and I would be notified - the only info rec'd was an e-mail from Amazon to the seller - to which the seller did respond Called Amazon on Jan. 20 - was suddenly informed:Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:- Information collected at the point of delivery.- The package weight and reported condition upon delivery.You may wish to contact your local police authorities and the shipping carrier to pursue this matter further Have no idea who the "carrier" was Used Amazon connection to send an inquiry to the seller (***), on Jan 17, no reply

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D. Hand
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Mar 07, 2024 1:14 pm EST
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10/13/22: I purchased an item on Amazon.com.10/20/22: I received a box, only to find that it did not contain the item described on the sale page.10/20/22: I filed a complaint with Amazon that I received the wrong item and would like it replaced with the correct item.10/20/22: Seller replied saying they would look into it, and later claimed that it was the "correct item", despite it clearly being the exact opposite of what the correct item would be as described on the sale page. They refused to replace this false item with the correct item. I repeatedly requested that they just replace the item with the correct item over the next few days. They did not reply. This had clearly become a scam at this point. 10/25/22: I spoke to an Amazon agent through chat to obtain a refund. The agent, named ***, told me that he had attempted to contact the seller as well, but the seller would not reply to them. The agent told me that: 1. I was to dispose of the incorrect item (no need to return), 2. He is sending me a full refund for the item, because of the seller's refusal to comply, and 3. I should not communicate further with the seller. I agreed to follow the request and thanked *** for the help taking care of the matter. 11/1/22: I received email from the seller (Who Amazon told me not to communicate with) demanding that I return the item (Which Amazon agent *** told me to dispose of, as no return was needed, due to the non-cooperation of the seller.)11/1/22: I spoke to Amazon over the phone to ask them to fix the situation, as I was already told by Amazon that my refund was being processed, and I was to throw the item away with no need to return it, as the seller was non-cooperative with both myself and Amazon. The agent I spoke to apologized and said they were processing my refund AGAIN.11/18/22: I had not received my refund, and received ANOTHER email from the seller, demanding that I send them back the item that Amazon told me to throw away.

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H. Greenfelder
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Mar 07, 2024 8:21 am EST
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Hello,Order No#***-[protected] I made a bulk order (Children's colouring books - 200 in count) on Amazon on Nov 22nd,2022 but when I received them a couple of days later, I found that the actual product did not match the description provided by Amazon. The order had guaranteed free returns until Jan 31st, 2023, which I double checked with Amazon customer care agent who assured that I wont be charged any return shipping fee. I dropped off the books, correctly packed, at an *** location on Dec 11th, in the same manner as they arrived in 7 boxes. They were received intact at an Amazon warehouse on 16th, Dec. The delivery receipts are attached below. Since then, I have only received partial refund for the amount. I followed up with Amazon multiple times ASKING FOR FULL REFUND, but each time I get a different response - sometimes they say they lost the books/couldnt track the books in their warehouse, sometimes they say its restocking fee, etc,sometimes they reroute my call to other teams/departments and when I repeat the whole incident, they hang up on me. On the rare occasion they listen, they claim to not have received all the books, and only 181 have been processed at their returns centers, which is not possible since, all 7 boxes have been delivered and 6 boxes had 29 books each and 1 box had 26 books, totalling 200. So, there is no way only 19 books would get misplaced. I have also raised an incident providing all the details to amazon, which has not been looked into yet and I dont get any response back on their complaints email id. After numerous failed attempts, I have lost hope that *** CS will help resolve this issue and as it is a big amount, I am losing sleep over this for the last several days. I am also attaching a copy of the complaint copy I submitted to amazon.

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Mar 07, 2024 5:34 am EST
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I ordered a tv from Amazon.ca. I ordered it on Thursday evening, January 12th at around 10 pm. They took my money. It was $486. I was going to pay for tv in 12 monthly installments. The expected delivery date was Friday, January 20th by 8 pm. The company delivering the tv was to be CEVA. The tv never arrived on the 20th. It said on the Amazon tracking page that due to severe weather in the delivery network that it would come between January 21-January 24. It did not come today (January 24). I phoned CEVA and theysaid that they never picked up the package...ever. I phoned Amazon around 11 am and was told that the package was delivered on January 13th. It was not. I had multiple conversations with Amazon on January 21 and January 23/23. They said I would have to file a police report as they said ***'s website said it was delivered. I did file a police report at the *** Station in the afternoon of January 24/23. After filing the report I decided to call CEVA. They reinterated to menthat they never picked up the tv. I questioned them why they say the tv was delivered at 5 pm on January 13th. They told me that the delivered part of the tracking was for a form they delivered to Amazon to pick up the tv. I then called Amazon and explained all this. I requested that they please phone CEVA to get confirmation that they never picked up the package. They told me it is against there policy to call the shipping company. This really makes no sense to me. Afterall it is there shipping company. Not mine. *** told me it stated on there website for my tracking number that they were unable to pickup the shipment. No explanation why. Inthan called Amazon again and asked them to please check the website. They said it was delivered to my address.I never got the tv. And CEVA has confirmed to me that they never even picked up the tv.So I am having tonworry about police reports, and money they won't return until they are satisfied the tv was not delivered. One phone call to CEVA shipping would confirm all this. But they refuse to. I have been treated very badly today by Amazon. A Company I have had a great relationship with up until today. I have been hung up on, told there is nothing they can do and have made me do all the leg work on this. They have not spoken to me fairly tonresolve this matter.I have kept documents of emails in the past couple days from Amazon prior to todays troubles where Amazon employees had no information a tv was delivered. This was also a signature required item. I received no notification of a delivery. Which never came.I request your help solving this matter. Amazon has always been a great company to me until today. I can provide more info if required.Sincerely

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Amazon.com Mixed Feelings About Amazon

As someone who has shopped on Amazon for years, I have mixed feelings about the overall experience. While the vast selection of products and convenience of shopping online are undeniable advantages, there have been instances of disappointment. Some customers have reported issues with damaged packaging, delayed refunds, and even questionable practices like selling open box items as new. It's concerning to see a decline in customer service quality and instances of packages being mishandled or not delivered as expected. Despite these drawbacks, Amazon still remains a popular choice for many due to its competitive pricing and fast shipping options. It's important to approach each purchase with caution and be aware of potential pitfalls while enjoying the benefits of shopping on this platform.

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Amazon.com Renanim Smart Bed - Excellent buy on Amazon

I purchased the full-size adjustable bed, and the 14" mattress with massage on Amazon from the retailer, Renanim, who thought of everything when designing this bed. First and foremost, it is so comfortable! I have had 3 back surgeries, and I have constant neck and back pain. Although my back problems still exist, I can say that I have had great sleeping nights! The remote lights up and there is also a LED light at the tip of the remote along with underneath bed lighting, with 2 USB ports on each side. There are several different heights that you can choose for the bed. I decided to use the lowest height because I have a cat, and this will prevent her from going under the bed and playing with the electrical cords. I have attached the different height photos for you to see. Also, the massage is wonderful, and can be set for 10 minutes or 20 minutes for relieving neck, back and foot pain. It was also a reasonable price.
Also, customer service was fantastic! As soon as I purchased this bed, I received an email from Renanim informing me that the bed will come in 2 deliveries. Anne and Mary answered every question promptly and was more than happy to help. I would definitely recommend buying this bed and mattress to anyone of my friends. A great buy on Amazon with a great retailer, Renanim, plus free shipping!

By the way, the headboard on this bed did not come with this purchase.

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Amazon.com Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11 Amazon customer care number 94. 4

Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11
Amazon customer care number 94. 40. 99. 85. 68//62. 02. 46. 58. 11

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Amazon.com Aamazon review

I am going to write a review on Amazon because I think it is one of the most widely used companies in the world. It has everything from groceries, pharmacies, and useful gadgets. They are very easy to access mainly because they are online on any device. I think other people would like Amazon because they have everything you need and it ships straight to your house.
Some of the PROS are that shipping is free and they have Amazon Prime which means whatever you need can come in one to two days. They have about everything you can imagine and they have reasonable prices. They have also expanded their business from not just shopping, but now they have Amazon Music, Prime Video, Amazon Photos, and Amazon Gaming. If you need something for the next day but you can't find it in any stores just go on Amazon and it can be delivered to your house in one day. They even are starting an airline to get your things to you faster. Some of the CONS are that your order can sometimes be delayed and they can be sold out of things. Another thing is that you can't feel or touch whatever product you want unless you find it in a store. You can also have a hard time getting your money back if you don't like the product and there are a lot of scammers too. They don't just steal the one product you purchase, they can get your credit card and buy whatever they want. So it is smart to lock your card if the information gets out.
In conclusion, Amazon is a very highly rated site because of all the benefits it has. It is amazing for people that don't like to leave their house or if you just want to find good prices. So considering the PROS and CONS Amazon to me is the perfect place to find anything and I recommend it to everyone.

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Amazon.com Review of Dell Inspiron16 7610 16 Inch Thin Laptop

I bought this laptop as a replacemnt for my old Dell Latitude laptop which had died, and have found it to be an excellent replacement.
The build quality is good and it has a strong rugged feel to it despite it being extremely thin and light compared to my old Dell Latitude laptop.
The specifications are more than adequate for work and gaming with an Intel Core i7-11800H, 16GB DDR4 RAM, 512GB SSD and NVIDIA GeForce RTX 3050 Graphics.
The laptop comes with Windows 10 Pro installed but during the setup it gives you the choice to upgrade to Windows 11.
The laptop comes with 2 x USB 3.2 ports, an SD Card Reader, an HDMI 2.0 Port, a Headest Port, a Thunderbolt 4 Port, and an HDMI connector. It should be noted it does not have an Ethernet port so internet access is by WiFi only.
The laptop comes in a stylish Mist Blue aluminium, a lid open sensor automatically starts the computer when the lid is opened and shuts it down when the lid is closed. Another useful item is the finger print reader which simplifies logging into the laptop.
I have only two slightly negative comments to make about this laptop.
The first is the Wifi, My old Dell Latitude would pickup the Wifi router from another room but the inspiron struggles and can only acheave a couple of bars with a resulting negative effect on WiFi speed. To be fair the walls are of brick construction and the Wifi works fine when used in the same room or a room seperated by wood partitions.
The second and perhaps minor, but worth mentioning is the power connector socket on the laptop and the connector on the charging cable that plugs into it. In my opinion these are very fragile and could be easily damaged if you accidently moved the laptop with the power connector connected.
In conclusion I would thoroughly recommend this laptop as a replacement for work or gaming, it has met all my needs and exceeded them.

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Amazon.com LANGRIA Memory Foam Plushness With Dual Sided Comfort

Product - LANGRIA Memory Foam Pillow for Sleeping, Premium 3D Mesh Gusset Bed Pillow with 950G Down Alternative Fill & Breathable Cooling Cover for Side Back Stomach Sleepers, Standard

So last week I purchased the LANGRIA Memory Foam Pillow with 3D Mesh & 950G Down Alternative and I got to try it out this weekend. The first night I slept on the 3D Mesh Gusset side to try it out. Now on the product profile it says this side is for the warmer summer days because of the cooling technology of the 3D Mesh, but I can confirm that if you choose to sleep on this particular side of the pillow in the winter, you will be just fine. The 3D Mesh is cool to the touch of your face, but it will immediately warm up to your body's temperature in a matter of seconds. So you don't have to worry about your face being too cool while sleeping on this side during cool nights. The reason why I'm telling you this is because some of you may prefer this particular texture on your face as opposed to the other side of the pillow. What I can tell you is that the 3D Mesh Gusset will definitely not heat you up at all just as it's designed not to. This cooling technology should come in handy when it starts to maintain 80 to 90 degrees in the next couple of months where I live. Last night I slept on the 950G Alternative side on the pillow and let me tell you, it's like sleeping on a magical velvet carpet ride. For starters, the pillow if plush! So your face and neck get to sink into it with comfort. You will get this same type of comfort whether sleeping on the 3D Mesh side or the 950G Alternative side. The magic word here ladies and gentlemen is PLUSH! It's so soft and cushiony that you can sleep for days upon days on this pillow. The 950G Alternative side does exactly what is says, and that is it will keep you warm during the cool night. The velvety touch and material that this side of the pillow is made out of is so soft and it is a very warm and inviting feeling on your skin. You will be pleasantly surprised at how this pillow functions. The pillow is equally functional for just lounging while watching tv like I was doing last night, or for when it's bed time. I highly recommend it for those that are shopping for a memory foam pillow.

Product link - https://www.amazon.com/gp/product/B07WR81GWX/

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Amazon.com Timex Black Watch - A Reliable and Stylish Timepiece

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Overview:
I recently acquired the Timex Black Watch, and I must say, it has exceeded my expectations in terms of both functionality and style. As someone who values reliability in a timepiece without compromising on aesthetics, this watch ticks all the boxes. Below, I'll delve into the various aspects that make this watch a standout choice.

Design:
The design of the Timex Black Watch is sleek and versatile, making it suitable for various occasions. The black dial paired with silver-tone indices and hands exudes sophistication, while the minimalistic design ensures it complements any attire, whether it's a casual day out or a formal event. The black stainless steel bracelet adds a touch of elegance and durability, making it resistant to everyday wear and tear.

Functionality:
Beyond its stylish exterior, the Timex Black Watch boasts impressive functionality. Equipped with quartz movement, it offers precise timekeeping, ensuring I never miss a beat in my busy schedule. The luminous hands make it easy to read the time even in low-light conditions, adding to its practicality. Additionally, the watch features a date display window, providing added convenience.

Durability:
One of the standout features of the Timex Black Watch is its durability. Constructed with high-quality materials, including stainless steel and mineral crystal, this timepiece is built to withstand the test of time. Whether I'm wearing it during my daily activities or outdoor adventures, I can trust that it will hold up well against scratches and impacts, maintaining its pristine appearance for years to come.

Comfort:
Comfort is another important factor when it comes to wearing a watch, and the Timex Black Watch doesn't disappoint in this aspect. The stainless steel bracelet is not only durable but also comfortable to wear for extended periods. The adjustable clasp allows for a customized fit, ensuring it stays securely on my wrist without feeling too tight or loose.

Overall Impression:
In conclusion, the Timex Black Watch is a stellar timepiece that combines style, functionality, and durability seamlessly. Whether you're looking for a reliable everyday watch or a versatile accessory to complement your wardrobe, this watch delivers on all fronts. With its timeless design and impressive features, it has quickly become my go-to choice for any occasion. I highly recommend it to anyone in search of a quality watch that offers both form and function.

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Amazon.com Pretty Damn Impressed To Be Honest

I've had an Amazon account since 2016 only, and I had never been a big Amazon shopper until this year. To me, they seemed more expensive than eBay, and I am ALWAYS looking out for the 'better' deal. After a few bad purchases on eBay however, I began using Amazon more and more... and the more that I have, the more and more impressed that I have grown with them. To clarify, am I saying they are perfect? No. (See below). However, in my experience so far, they try and go the extra mile to ensure an all-around positive transaction, on each transaction.

I have purchased a few electronics and they have all turned out pretty great. On my last two electronics' purchases I opted for the lower-cost options Amazon sometimes provides on open-box, used, etc. models, and again, I've been greatly surprised and satisfied with what was received. So much so, in fact, that I have not yet had to return anything, so I cannot review the returns aspect of their business.

Very recently I signed up for Prime as well (which I will be reviewing separately) and can say that I am equally satisfied with it. I have, literally, never had a bad experience with Amazon. That's A LOT more that I can say about several companies I do business with.

If I had to add cons, one is that unlike eBay or Google, Amazon does not provide a negative (-) function in order to exclude a word from a search. For example: Alienware -legacy -collectible (the dash preceding a word or term, serving to exclude it from results). While they do provide the options on the left, these are not always all-inclusive or helpful enough to narrow a search down enough. That said, it is a small issue for me and something they will hopefully soon incorporate. The other is that much like eBay did, to its detriment, it seems as if Amazon now too is opening their provider 'doors' to more and more Chinese companies with less proven track records and longer shipping times. We, as buyers/consumers, need to do a little homework regarding what we purchase and opt to purchase through not only Amazon, but everywhere.

In closing, I'd like to add that I am a HUGE believer that companies must demand a high level of excellence from themselves in order to obtain positive reviews.

If companies do things at merely an 'okay' level, why bother reviewing them? Technically, they are doing a minimum to receive a minimum.

If companies do a terrible job, then they should be reviewed as terrible, in order to save other people the headache, and so that new customers do not reward them with their hard-earned money.

Amazon, in my opinion and experience with them thus far, seems to demand excellence from itself, and so, deserves a positive review.

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Amazon.com Amazon are very good company

I have been a loyal customer of Amazon for several years, and I must say that my experience with this online retail giant has been nothing short of exceptional. From the vast selection of products to the seamless shopping process, Amazon has truly set the standard for online shopping.

One of the most impressive aspects of Amazon is its unparalleled product range. Whether you're looking for electronics, clothing, home appliances, or even niche items, you can be sure to find them on Amazon. The platform offers an extensive catalog with millions of products, ensuring that customers have a wide variety of options to choose from. Furthermore, the product descriptions, customer reviews, and ratings provided by fellow shoppers are incredibly helpful in making informed purchasing decisions.

The user interface of the Amazon website and mobile app is remarkably intuitive and user-friendly. Navigating through different categories, searching for specific items, and filtering results is effortless. The streamlined layout ensures that the shopping experience is smooth and enjoyable. I particularly appreciate the personalized recommendations and suggested items based on my browsing and purchase history, which have often led me to discover new products I wouldn't have found otherwise.

Shipping and delivery have always been prompt and reliable with Amazon. The company's commitment to efficient logistics is evident in the timely arrival of packages, and the ability to track shipments in real-time provides added convenience and peace of mind. I have rarely encountered any issues with deliveries, but on the rare occasions when I did, Amazon's customer service team promptly resolved the matter to my satisfaction.

Another highlight is Amazon Prime, a subscription service that offers a multitude of benefits. From expedited shipping to exclusive deals and access to Prime Video and Prime Music, the membership program enhances the overall shopping experience. The convenience of two-day or even same-day delivery on eligible items has been a game-changer, especially when I needed an item urgently.

Furthermore, Amazon's dedication to customer satisfaction is evident in its hassle-free return policy. In case of any concerns or issues with a product, the return process is straightforward and efficient. I have never encountered any difficulties when returning or exchanging items, and refunds have been processed promptly.

In conclusion, Amazon has undoubtedly revolutionized the world of online shopping. Its extensive product range, user-friendly interface, efficient shipping, and customer-centric policies make it a go-to platform for millions of shoppers worldwide, myself included. With Amazon, I have the utmost confidence that my shopping needs will be met, and I highly recommend it to anyone seeking a convenient, reliable, and enjoyable online shopping experience.

Note: This review is based on my personal experience as of September 2021, and the current state of Amazon's services may have evolved since then.

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Amazon.com Amazon Listens

(Upgrading to five stars. I had an Executive member of management reach out to me to address all my concerns. The consideration, attention given to my concerns and efforts made on my behalf by this Executive, far surpasses anything I ever imagined. Amazon management does speak to people.) Amazon is rapidly going down down downhill. Two day free prime shipping is more than often not the case anymore. Packages are estimated 3-4 days out, are lost, delayed and arrive empty of items. Amazon Music plays the same twenty songs over and over out of over 100 songs. Subscribe and save one must watch constantly or pay more for products with that savings program. I was unable to log in to my account, again, today because Amazon does not send text security codes required for log in. For the fifth time I had to contact their Account Change Team concerning this. As usual, it was much of a hassle. I had to give all my personal information, spell out my email phonetically and answer security questions due to their flawed security protocols. These reps cannot go back to correct wrong security information inputted, only forward. So even knowing the wrong info has been entered they continue to ask security questions only to tell you you have failed and must now call back to start all over again. Their security questions need to be more security directed. These reps stick to a strict script and are incapable of handling anything but what their script tells them. Akin to beating one's head against the wall when speaking to them. I had to call this security team three times today to have this issue resolved - for the fifth time. I asked to speak to a supervisor; however, this security team in charge of security for all amazon customer accounts has no one overseeing this department. They are a bunch of individuals handling the customers accounts with no accountability to anyone. The supervisor of retail I was transferred to was only capable of accepting feedback and passing on to management. That was his only purpose and he could do no more. I was told by this supervisor that Amazon's management only manages people - they do not speak to people. Must be an interesting management meeting attempting to intercept all the hand gestures and sign language they must be using to communicate with - since they do not speak to people. Absurd - not one supervisor, not one management person capable of speaking to a customer and having issues resolved. I asked the reps at Amazon, on all four previous phone calls concerning their failure to send log in verification texts, "If I remove my number from my account how will Amazon verify my log in?" I was told I had to have a number associated with my account for log in purposes. No ifs ands or buts about it. This fifth rep, actually the seventh since I had to call three times today, resolved this issue by removing my number from my account. Now, I will receive emails with verification codes which is what I requested in the very beginning and was told by 4 previous reps that amazon was incapable of doing so. Who's on first at Amazon? Doesn't appear to be anyone remotely competent.

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Amazon.com Amazon's founder re-establishes my faith in business ethics

I am writing this from personal experience. Amazon is the most progressive company in the world, only and only because of its founder. I was trapped in the midst of a horrible deadlock with Amazon.ae (formerly Souq.com), a virtual brick wall with one of the most feedback-resistant customer service teams in the world! A laptop order that I had cancelled just two hours after my purchase, led to 24 hours of exceptionally frustrating calls, written communication and yet the cancellation was not actioned! Horrendous, horrendous experience! The customer care management was so untransparent and out of touch with reality that I was wondering all along if this really was Amazon that I was speaking to! In a place like Dubai, where mobile phone coverage and internet/email services are among the best in the world, they kept claiming for an entire day that they were unable to contact the seller! I also received a call from an extremely unprofessional customer service manager here (from a U. K. number with dodgy call quality), who took nearly ten minutes to get the order number right and then went on to make false commitments, without any subsequent action or follow-up. All I got was monotonous emails after every call. Upon further research online, I came across multiple complaints about Souq.com intentionally hiding genuine customer feedback. I was left feeling that I had made one of the worst decisions of my life, that's how bad it was! As a last resort, I googled Jeff Bezos' email address and communicated my complaint to him - of course not expecting the richest man in the world, sitting 7,400 miles away to respond to someone that he had never met or heard of before, not to mention my email being lost in the multitude of communication that a businessman and philanthropist of his stature is bound to receive. Guess what happened? The response came! It was prompt, firm and effective. In no time, the smokescreen created by the employees here was cleared and the refund initiated. Efficiently. How? Just two words - Jeff Bezos. In my experience, the greatest entrepreneur alive. This clearly shows that even today, 25 years after he painstakingly built his company, now worth more than a trillion dollars, he has not forgotten that the most valuable asset that a business can have is - its customer. The world and other global business icons can learn so much from this absolute Legend! What an entrepreneur! What a vision! If the senior-most management of an organization is as pro-active as this, then it's unprecedented rise can only be one thing - unstoppable! Thank you, Sir, for caring when you could have easily turned a blind eye. I will never forget this. For all those customers who have serious issues (as is bound to happen occasionally with a conglomerate of Amazon's size), know that the company's founder genuinely cares. From the bottom of his heart. Address your complaints to him. His communication to me stated that he was willing to take "any action necessary." Any action! I will continue shopping with Amazon, only and only because of it's founder's ethics. A day ago, this seemed nigh-on-impossible. I am deeply touched. Beyond words. Sir, thank you once again. With immense gratitude - Shijo Varghese

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Amazon.com The fake glowing reviews are not true. Amazon is horrible

In the last month, I've had serious problems with Amazon. This all started with an order that I did not receive in late May in which I called that night to report it and instead I have a woman agent named Katie (I hope you're reading this because you deserve to be called out for your racist profiling) beraid me and threaten my account and when I asked for a supervisor, she hung up on me. I angrily called back and reported her in which I know they did absolutely nothing and of course, did not get any replacements for the two blu rays I had purchased all because Amazon drivers are too lazy to get their fat [censored] up to a persons apartment and properly leave packages where they should and belong. I waited almost three weeks after one their spineless lying agents told me I'd get an email about the situation and I never got one. Now, fast forward to the present, I ordered another blu ray and then I get a picture by the driver of some mail room that I don't recognize in a building that I don't know where it is. I call them up Monday night and I get this jittery third world country person and report it and then puts me on hold for about twenty minutes and tells me that he cannot issues any replacements or refunds because his "system" is not allowing him too and that I would get an email later on their so called pending investigation. I get the email this morning and I'm being denied both replacements or refunds.

Now... the fun starts. I call them up this morning where I encountered not one, not two but three agents. The first one was this woman who told me the same thing without explanation and requested a supervisor. Then was put on hold for about twenty minutes. A supervisor comes on another timid (nothing knowing) third worlder who is just another flunkie who doesn't know anything about consumers rights. He said to call about in 48 Hours and report it again. Then I asked him about the status of my account because after being threatened about a month ago by an unnamed "account specialist" who sends emails making threats that your account is under suspicion and whatnot which would drive any customer even loyal ones to get angry. Then I get another specialist looking into the matter after the idiot supervisor who did absolutely nothing. This guy was both condecesending and insulting and his voice makes you want to punch him. So after giving me the reasons why I could not get replacements, (which are unacceptable still) and still not giving me a straight answer, he states "read your package risk loss policy on the website" and this is where I lost it. Immediately I demanded another supervisor, not only did this guy get nasty, he hung up on me. I was cursing up a storm and recalled Amazon for a third time.

This time around, another woman answered with their usual condesending greetings of "Hi, how are you?" after angrily yelling at her (and at this point I did not care who it was answering because I was already heated) and requesting to talk to another worthless supervisor, who is another one from a third world country. This one was on the phone with for two hours. Two hours in which at one point, the idiot hung up on me and then called back to say that his call got disconnected. Yeah, right! At this point, I just let him have it. If I was going to be on the phone for this amount of time (about three hours) this was the person who was going to be unleashed on. I asked him simple questions such as "Do Prime members have rights in regards to getting the best service and rights for items lost, damaged or replaced?" After about a minute of stammering, the guy said "yes". Oh, what makes this funny is that the guy actually said on his recall "that everything was being recorded" No kidding, Sherlock! Next question I ask him and this was the hardest for him to answer because he was stalling and trying to look for a script to study to respond to me. "Will my future deliveries be guaranteed if they are lost, stolen, damaged or misplaced?" He continues to stammer and he knows I have him on the ropes at this point. He says "I don't know". So basically I tell him "What do you mean you don't know? You have a money back guarantee policy that also applies to Prime members and you're not going to fulfill that. Then you're a bunch of liars. I yelled back into the phone. Then I told him that he and the company are in violation of the Prime membership rules which in this case more than is in regards to lost, stolen or damaged items. Then what really infuriated me for the final time is that he repeated the same stupid script for a third and final time in regards that they cannot give me replacements for the items that are not here. Then angrily I told him "to stop repeating the same thing over again. I'm not stupid". It seems that these people always repeat the same BS to try not to answer your questions because a. They don't speak proper English. B. they only read from very minimal scripts that if a monkey could talk would do a much better job in actually saying them properly c. They don't know [protected]@##@%# They guy at the very least could've said okay, I'll give you credit or something for your troubles, but no. After all this time wasted that I will never get back, this is a great example of why Amazon deserves to fail and fall hard.

The reason I state this is because they have no real management. No customer service workers that care or know how to treat people and it is not hanging up on people just because they have the right to get upset at a situation that shouldn't be happening at all if you had the proper management and training to handle situations like this.

Then there's this "mysterious account specialist" they have. All of these agents call themselves by something right eventhough half of them are fake, at least they have names. No, this account specialist, who likes to threaten people and whatnot, doesn't. Why? Is because that person doesn't have the balls to say that to the person in question that they're sending the email too with their threatening language? Some agents say it's the computer that does it and I think that's a load of crap too. The writing on these threatening emails are too good to be done by the computer and the agents give you unbelievable answers as to why they're sent in the first place. Stuff like "Oh, this is sent automatically", "this is not a threat or warning, it's just to let you know about your account", etc. All BS! They think that you can be intimidated and scared that you won't complain and I personally have rights as both consumer and as a customer, to exercise my rights to express my anger and complain about the crap these people pull on a daily basis. They think that customers like myself are stupid and we're not. They ship expensive things in plastic wrappers that cause damage, they ship in easy tear away paper envelopes that one package a friend of mine got was so torn up that caused damaged to his items and complained and has not ordered from them ever since. I ordered a very expensive item for my birthday months back and it was wrapped in that cheap bubble envelope and this was not a box to be put in one of this cheap flimsy unprotected recycled plastic crap. This should've been packed in a box and it wasn't. I complained about it and the item couldn't be replaced because they ran out of it. Now I have to live with a slightly damaged item. Way to go guys!

As of now, I've already cancelled about five pre-orders and soon will follow. I've already told them that I'm seeking better alternatives than them and I really hope they lose money to be honest. I mean how do you have a company filled with people who don't speak proper English, read from scripts and treat you like you have no rights. A company that doesn't care. It's true that even during the pandemic, customers including myself also had problems with them. I will not deny that because it happend to me. In one order I placed, I asked them if they could reduce the price and the agents solution was "return it for a refund" and then "reorder it to get the lower price". What kind of crap is that to say? Best Buy online price matches other sites including Amazon and they do it without a problem.

As you see folks, Amazon has become in customer service like eBay has become nothing but people who don't know anything but the scripts they read and they're always saying sorry. Sorry this, sorry that. But what they don't do is resolve your problems like they used to. Now it's you snooze, you lose. So if your Amazon driver loses your package, consider it money stolen by them and caused by incompetence on both their drivers and the outsource company they use, Lazership which has a terrible record of having packages stolen or lost. How can you rely on a shipping company like that and especially drivers who have the time look high or get stoned in their unmarked, non Amazon cars. It's no wonder these packages are stolen and whatnot and of course, they want to blame customers like me for their faults. I say that they are in violation of their own Prime Membership rules by not fulfilling their own agreements for guarantees as they state on their website and also for how they treat their customers over the phone and through chat, which is ten times worse because they definitely do not want to help you and always in a rush to leave without a resolution. I had to report them once for this girl who came on and starting writing gibberish and I was like what the hell? Which I think she did on purpose just to not help me or leave. And another trick they do is that the chat ends at a certain time (it's not 24/7 in case you're wondering), they will talk you up and look like they're trying to help you and you think they are, and then say that you'll have to wait in the morning to talk to someone else and just leave you hanging. This usually happens late at night say around 1 AM here on the East Coast because apprently they want to go home and get high like the stoner girl I talked to or get drunk or whatever.

This is scary to think that these are the people that a billion dollar company has working for them and now don't give a damn about customers like myself who have lost money by the faults of their own workers and not us who are the ones entitled to have them because we freakin' paid for them! The way I see is this way, I really hope that another company opens up to compete against them to teach them a serious lesson. It's about time that someone else stepped up and take the mantle from them because it's only going to get worse and worse if customers are not entitled to getting lost, damaged, misplaced items replaced or violate their own terms of agreement for Prime members and anyone else that orders from the site. They are should be embarrassed and ashamed and eventually, they will pay the price for they're doing and I will be glad when that happens. Oh and to those fake posters, their customer service is exactly as I'm stating it. If it wasn't I wouldn't be writing this. You people are idiots if you think that they're doing the right things for customers, they are definitely not. This experience I've written is more than ample proof of your misinformation.

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Amazon.com The worst shopping experience of my Life and I'm 82, and they protect frauds

Amazon is a thief just like their sellers, and worse, they endorse their thief's

My worst shopping experience ever and I'm 82, and it was/is
At Amazon.com. They are as big a thief as their sellers. They and the
Seller ripped me off for over $708.61, about 140.00 more! It was a
Huawei P20 Pro cell phone that I never got. And they: Amazon.com and
New And Mint Condition Collectibles Attn: Ronen Gold, 400 W. Belmont,
Chicago, IL committed a case of fraud against me. Chase Bank/Amazon/Amazon CC 12/21/2018Attn: Customer Service Ref: Bonneville County Sheriffs Case # 201840833Ref: Claim ID: C-***465, Ref. CC 8636 To Whom It May Concern: The
Above claim with you has been turned into the Bonneville County
Sheriff's Office and is case File Nr. [protected] and is being handled by
Sergeant J. Martin at ***375. The FBI has also been notified and
May also become involved as well since this case involved three or more
States and many more people as well, maybe hundreds. This operation has
Been going on for some time and continues to this day with new fraud
Cases being added every day by the crooked sellers under the umbrella
Provided by Amazon.com which allows them to operate with impunity, and
Rip off Americans every day for hundreds and thousands of dollars and
Amazon and Chase Bank also say it's not their responsibility. Chase
Has not retrieved all my funds from Amazon and Amazon has made no
Attempt to refund my funds. They have given me about a dozen different
Excuses, all different, all meaning nothing. Everyone says something
Different than the last person, adding up to nothing being done. Some of
The excuses they used were: You filed the claim too early, also too
Late; I changed the dynamics of the order, I haven't returned the phone,
The case has been closed, we're waiting for the seller to respond, you
Have to write to the seller, you are owed a refund, we'll send you
$200.00 a week, we put $100.00 into your account for your problems
(Sierra), I put $50.00 into your account for your problems, (Stephan),
And no money was deposited into my account.The seller: New and
Mint Collectables located at 400 W. Division, Chicago, IL has a long
History of fraud on the internet which continues today and tomorrow.
Amazon is protecting them from repaying or delivering the products
Promised to the buyers. There are many examples of this on Amazon's
Website under the seller's companies name which is owned by Ronen Gold,
At 400 W. Division, Chicago, ILThe sad performance of Amazon (Dec. 11th/18) 12/11/18In
All my years, 82, never had I ever had such a bad shopping experience
As with you; the crooked seller you allowed to operate under your
Umbrella for so long, and your staff who tried to mislead me, lied to me
So many times and didn't do their jobs properly. I'm talking about my
Experience in buying a Huawei P20 Pro cell phone from your seller, who
Was/is a thief and sent me a piece of junk phone for my $709.00;
Newandmintcollectibles.com in Chicago. The way your staff handles
Problems like this is deplorable, and shouldn't be handled like it is.
You treat the buyer like he's the thief, and give the thief so much
Leeway that he can get and do just about anything he wants without any
Repercussions. YOU APPARENTLY DON'T PAY ANY ATTENTION TO YOUR SELLERS
RATINGS LIKE A NEGATIVE -88% WHEN IT SHOULD BE A +90 PERCENT BUSINESS
RATING. And now I see you can't even find a trace of him on your site,
But you're a little late, it appears he's already made off with the
Money and you expect me to absorb the loss, and you have no penalty.
Then you have the audacity to have someone send me an email stating: Hello,
We have closed your claim for order ***863 because we have
No evidence that the seller received your return. The seller has not
Received the return, and the information you provided does not prove
That the package was delivered to the seller. As a result, this order is
Not eligible for the A-to-z Guarantee. If you need to return an item in
The future, we recommend following these best practices to be sure that
The seller receives your package: -- Include the order number on or
Inside the package. -- Insure the package. -- Use a signature
Confirmation delivery service. To learn more about coverage, visit our A-to-z Guarantee Help page on our Amazon.com site. Amazon. C/a-to-z-guarantee.-- Date of Claim: November 23,2018Sincerely, and
There is no name on the message, so it makes it impossible for me to
Contact them. This whole thing would have never happened if you had a
Good IT man in your employment. I thought I was placing an order with
FGS Trading, and because I changed the color of the phone from Black to
Twilight, without my knowledge, it also changed the supplier to the con
Man that has been hiding under your umbrella for who knows how long and
Allowing him not to deliver a package or the wrong thing, as he has done
In the past, and you allowed him to continue his fraud until he
Defrauded me out of $709.00 dollars. And you believe him and not me;
That I returned the cheap piece of garbage to him. Well, there was a
Police officer here and he saw the package before I sent it out. And my
Postal guy will remember the package going out as well, I made sure of
That. I also made a report to our sheriff and to the Chicago police as
Well. And maybe they'll find him even though he used a false address in
Chicago. I'm sure they'll find him at the end of the trail which he'll
Leave behind. And you still owe me the amount mentioned above, because
Even some of your staff has told me I did everything correctly, and
Should have received my money back, as you state in all your little
Regulations that also say I should have received my money back in 7 to
10 days and haven't. Are you that greedy? SincerelyJerry SinkovecP.S. Beware of Amazon and their sellers!

Amazon is a thief just like their sellers, and worse, they endorse their thiefs

My worst shopping experience ever and I'm 82, and it was/is
At Amazon.com. They are as big a thief as their sellers. They and the
Seller ripped me off for over $708.61, about 140.00 more! It was a
Huawei P20 Pro cell phone that I never got. And they: Amazon.com and
New And Mint Condition Collectables Attn: Ronen Gold, 400 W. Belmont,
Chicago, IL committed a case of fraud against me. Chase Bank/Amazon/Amazon CC 12/21/2018Attn: Customer ServiceRef: Bonneville County Sheriffs Case # 201840833Ref: Claim ID: C-***465, Ref. CC 8636 To Whom It May Concern: The
Above claim with you has been turned into the Bonneville County
Sheriff's Office and is case File Nr. [protected] and is being handled by
Sergeant J. Martin at ***375. The FBI has also been notified and
May also become involved as well since this case involved three or more
States and many more people as well, maybe hundreds. This operation has
Been going on for some time and continues to this day with new fraud
Cases being added every day by the crooked sellers under the umbrella
Provided by Amazon.com which allows them to operate with impunity, and
Rip off Americans every day for hundreds and thousands of dollars and
Amazon and Chase Bank also say it's not their responsibility. Chase
Has not retrieved all my funds from Amazon and Amazon has made no
Attempt to refund my funds. They have given me about a dozen different
Excuses, all different, all meaning nothing. Everyone says something
Different than the last person, adding up to nothing being done. Some of
The excuses they used were: You filed the claim too early, also too
Late; I changed the dynamics of the order, I haven't returned the phone,
The case has been closed, we're waiting for the seller to respond, you
Have to write to the seller, you are owed a refund, we'll send you
$200.00 a week, we put $100.00 into your account for your problems
(Sierra), I put $50.00 into your account for your problems, (Stephan),
And no money was deposited into my account.The seller: New and
Mint Collectables located at 400 W. Division, Chicago, IL has a long
History of fraud on the internet which continues today and tomorrow.
Amazon is protecting them from repaying or delivering the products
Promised to the buyers. There are many examples of this on Amazon's
Website under the seller's companies name which is owned by Ronen Gold,
At 400 W. Division, Chicago, ILThe sad performance of Amazon (Dec. 11th/18) 12/11/18In
All my years, 82, never had I ever had such a bad shopping experience
As with you; the crooked seller you allowed to operate under your
Umbrella for so long, and your staff who tried to mislead me, lied to me
So many times and didn't do their jobs properly. I'm talking about my
Experience in buying a Huawei P20 Pro cell phone from your seller, who
Was/is a thief and sent me a piece of junk phone for my $709.00;
Newandmintcollectibles.com in Chicago. The way your staff handles
Problems like this is deplorable, and shouldn't be handled like it is.
You treat the buyer like he's the thief, and give the thief so much
Leeway that he can get and do just about anything he wants without any
Repercussions. YOU APPARENTLY DON'T PAY ANY ATTENTION TO YOUR SELLERS
RATINGS LIKE A NEGATIVE -88% WHEN IT SHOULD BE A +90 PERCENT BUSINESS
RATING. And now I see you can't even find a trace of him on your site,
But you're a little late, it appears he's already made off with the
Money and you expect me to absorb the loss, and you have no penalty.
Then you have the audacity to have someone send me an email stating: Hello,
We have closed your claim for order ***863 because we have
No evidence that the seller received your return. The seller has not
Received the return, and the information you provided does not prove
That the package was delivered to the seller. As a result, this order is
Not eligible for the A-to-z Guarantee. If you need to return an item in
The future, we recommend following these best practices to be sure that
The seller receives your package: -- Include the order number on or
Inside the package. -- Insure the package. -- Use a signature
Confirmation delivery service. To learn more about coverage, visit our A-to-z Guarantee Help page on our Amazon.com site. Amazon. C/a-to-z-guarantee.-- Date of Claim: November 23,2018Sincerely, and
There is no name on the message, so it makes it impossible for me to
Contact them. This whole thing would have never happened if you had a
Good IT man in your employment. I thought I was placing an order with
FGS Trading, and because I changed the color of the phone from Black to
Twilight, without my knowledge, it also changed the supplier to the con
Man that has been hiding under your umbrella for who knows how long and
Allowing him not to deliver a package or the wrong thing, as he has done
In the past, and you allowed him to continue his fraud until he
Defrauded me out of $709.00 dollars. And you believe him and not me;
That I returned the cheap piece of garbage to him. Well, there was a
Police officer here and he saw the package before I sent it out. And my
Postal guy will remember the package going out as well, I made sure of
That. I also made a report to our sheriff and to the Chicago police as
Well. And maybe they'll find him even though he used a false address in
Chicago. I'm sure they'll find him at the end of the trail which he'll
Leave behind. And you still owe me the amount mentioned above, because
Even some of your staff has told me I did everything correctly, and
Should have received my money back, as you state in all your little
Regulations that also say I should have received my money back in 7 to
10 days and haven't. Are you that greedy? SincerelyJerry SinkovecP.S. Beware of Amazon and their sellers!

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Amazon.com Amazon is amazing

Amazon is amazing. For such a large company to be so tuned in to the concerns of customers is really outstanding. We usually make 20 or more orders per month and any problem we've ever had has been rectified immediately. The company is so large that they could pretty much have their way and not do the right thing but they do. Jeff B must basically be an upright person.

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A. Durgan
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stole my information, my credit cards, address, e-book, everything. They refuse to give it back. Someone with this email address *** call Amazon said they were me, Amazon gave them my account. Even when I told the text it was not me. I have been a customer for years, so I like to buy e-book. All my e-book, all my information, just gave away. So I have been calling Amazon for 3days to work with me. They told me today we will not help you get your account back. So at this time I'm getting a lawyer.

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K. Bernhard
,
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This company gives false information/promises and has messed up multiple deliveries and orders. Each time I contact customer service regarding this they can offer me a $5 credit after purchasing $100 at a time from this company and being a prime member. No one knows whats going on with all the lay offs which I understand but its still a big business and corporation to which if Im paying for premium service, then it should be provided.

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J. Gusikowski
,
Verified customer This comment was posted by a verified customer. Learn more

Placed my order never arrived will never use Amazon again don't care if I ever get my package from them I can go somewhere else this company is slowly dismantling its self all those unclaimed packages they have in there whare house is the first clue of there business failure burn me once shame on you burn me twice shame on me will never use them again this is America I can go somewhere else

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O. Strosin
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Verified customer This comment was posted by a verified customer. Learn more

I'm a prime member, and have been so for far too long. In the past 1-2 years it has become increasingly hard to resolve any concerns that involve Amazon issuing a refund or fixing a problem they created. Amazon doesn't return your money in a timely manner anymore, and all I get is excuses, runarounds, and broken promises! I'm tired of having to fight Amazon EVERYTIME I NEED A REFUND! On 1/25/2023 I placed an order in women sizes, but received men sizes instead on 1/27/2023. I immediately called and was told I HAVE TO PAY *** TO PICK UP THE PACKAGE OR I COULD DRIVE THE PACKAGE TO THE NEAREST AMAZON DROP OFF, OR ***! Why should I pay *** for pickup or waste gas when Amazon created the issue by delivering men shoes instead of women? I thought they could schedule a pickup and issue a refund, but they refused! They told me I was responsible for returning the merchandise, and wouldn't do an exchange either! Amazon has changed their agreement with ***, USPS, and *** so returns are a hassle. I literally had to call and speak to 3 reps and 2 supervisors before they agreed to schedule a *** pickup. I'm sick of Amazon and will likely cancel my membership if things don't improve. I'm tired of paying for Amazons mistakes!

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Amazon.com Have been an Amazon Prime customer for over a decade

Have been an Amazon Prime customer for over a decade. Now their *** shipping is averaging about 65%. success rate I really don't leverage or care about their on-demand videos. music and movies. I pay for premium services for expedited shipping/service. I have now canceled my member ship after many years of satisfactory service, but over the last 1.5 years, their service is below sub-par.

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E. Willms
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Terrible customer service; very hard to reach anyone and Amazon makes you work hard to find contact details for customer service. Their prices are frequently much higher than local stores or other on-line retailers. But my biggest gripe is their advertised free two day shipping with Amazon Prime rarely works out and many Prime qualified items are taking 3-7 days to reach me. I finally managed to reach their customer support and I was told that 2 day shipping means two days after they have shipped the item. What? This apparently gives them the right to sit on orders for as long as they want and still claim 2-day shipping. 2-day shipping used to mean two days from the time or ordering. No refund was offered to me for complaining that the $139 annual fee for this service wasnt being honored.

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C. Hahn
,
Verified customer This comment was posted by a verified customer. Learn more

I love Amazon, I buy a lot from them, but the delivery has gone sadly downhill. I'm getting my neighbors' packages, and I'm not getting mine. This last one was promised today, but shipped today from *** to ***, and it's promised tomorrow. Not likely! They have a huge job, and I understand things getting confused, but too many products are promised on unreasonable dates, just so I'll buy them, and then the delivery is delayed. That's bait-and-switch.

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A. Torp
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From the number of bad reviews on amazon support, it is very clear that amazon is not looking at the complaints at all. This information goes straight to a garbage bin.The support at amazon is the gold standard on non-existent support. I purchased a first item on amazon. The purchase went through. I purchase a second item at amazon and I am re-directed to a site that asks me to re-enter my card number.The internet has a large number of complaints about a scam where users to re-enter their credit card. I tried to report this at amazon. I was directed to a page at hackerone. The hackerone page immediately asks for "asset involved" (specific servers), uses terms such as "Bug Bounty", anf "hacktivity". Typical amazon clients are not going to have initimate knowlege of assets or understand the jargon used at hackerone. Most users are immediately lost here - and no report is filed. When users are unable to file a report, metrics and statistics on fraud activity at amazon will appear low to non-existent. This also sends amazon clients the message that they don't actually care. This is why they have outsourced the complaint reporting to hackerone. The "amazon assitant" is useless and pointless. Support at amazon is buried beneath *** of categories. Somehow, none of categories apply (at all). When you actually talk with a human agent, they are not knowlegable. When I explained that a first purchase went through and the second purchase wanted me to re-enter my card number. They actually said "this is for your own protection". If this is simply a way to make sure that someone other than me is using my account, this is very poor protection. How are amazon users going to differentiate between a legitimate amazon page and a hackers re-direct page made in the style of amazon made to collect credit card numbers? Especially when the Internet has no shortage of stories of amazon scams where people are asked to re-enter card numbers? File with FTC...

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N. Pagac
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Verified customer This comment was posted by a verified customer. Learn more

The drivers are lazy, apparently. My delivery instructions are to deliver my packages to my apartment door. They do that about 50% of the time and the other 50% they drop off at the office to save themselves time. Am I less deserving of front door service because I live in apartments? I spend a lot of money on Amazon, too much to receive poor service. I am very disappointed with this aspect of Amazon.

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Amazon.com I love Amazon and would use them again

I love Amazon and would use them again. They are definitely a trust worthy site. I had a $1000 order which came from all different sellers and locations - many in China. Shipping in China is longer and may take 2 months, but I have had no issues. Also, if you contact a seller, it goes through Amazon, and Amazon sees your email. They will take responsibility and protect you if you are not happy. So far, so good.

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K. Weber
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I worked with Amazon support center to get a replacement for a $1000.00 plus solar charger for my home that I purchased from Amazon a month and a half earlier, they originally offered a replacement process for the item, unfortunately a family member canceled replacement item. so I contacted Amazon the next day and and worked with their *** to reinstate the replacement, I was told that because their system showed that I used my one time only replacement option I would do a return, refund and re-purchase to get a new item for the defective one, I was also told that the Rep I was working with had entered it as a refund on first scan and assured me that it would take no more than 7 days to get the refund!I have the email follow-up message from the Amazon Rep stating this! it's been 8 days and when I contacted Amazon Support about where my refund is and was told they have the note from the Rep but that information was not correct and I would need to what the standard refund period of up to 30s plus *** days for the refund to be processed by my bank! - so when you work with Amazon they have no problem lying to their customers! I will be shopping elsewhere from now on when possible - I recommend you do not get hooked on Amazon as your only shopping option! If anyone wants proof I have the *** pickup receipt and email memo from the Amazon rep to prove what I'm saying. Do Not Trust Amazon!

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M. Wisoky
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Amazon drivers mark *** when address states no outside *** so they leave at houses project but not to me when you call customer service they say delivered that is mail fraud no refund no replacement iam a senior fixed income I can't afford to loose 77.00.Instructed to go look for it when his *** was a park.I do not live in park.I live at *** School Apt *** No outside

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H. Pollich
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I bought an espresso machine in 2020 that I was just alerted via the Amazon app was recalled for safety reasons. When I reached out for a remedy to the issue, I was not offered replacement, return, or refund. I wanted to submit a complaint but was given no option to even do that by customer service. Normally the customer service is decent/reasonable but Im legitimately concerned that this is a violation of consumer rights.

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W. Langworth
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As an Amazon Prime member I am suppose to receive 2 day delivery . I understand there are exceptions at times but NOTHING Ive ordered the past 6 months comes before 1-2 weeks. And I order 3-4 times a week sometimes to an address that use to deliver with in 2 days so its not my address. Agents dont speak English when you call, amazon has went down hill. The items Im ordering are saying in stock . And they say now that Ill receive them at least 2 days after shipped, however it is taking 6 days to prepare most orders. Will not be renewing membership. Amazon is no longer holding up to their end of the bargain but raising rates each year on prime memberships.

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Amazon.com Amazon is a great company

Amazon is a great company. I love the service. I am a prime member from delivery to TV they just have it all covered. Delivery is so good most times I receive my order ahead of time. I used to work for them i would still be there if it wasn't for covid. I was shopper prior to being an employee & I will remain a consumer. Great ideas whole food merger was good purchase just always innovative. Love being a member.

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B
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B. Ziemann
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Verified customer This comment was posted by a verified customer. Learn more

Terrible *** from the Agents to the

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J. Dickinson
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I wish I could give ZERO stars. Amazon has become so frustrating to deal with in the past year. Their customer service is horrid! They don't listen and talk over you when you are trying to explain why you are calling. I despise the call center they are using. Good luck trying to cancel any subscriptions you may have through them. I canceled Starz on the 12th of January; it would be renewing on the 24th. They took out the charge for Starz from my bank account on the 23rd of January. When I called them, and after many attempts to get that woman to LISTEN to me, she said the charge went through my sons Amazon account because he has my CC saved. WHAT?!?!?! My son (he's an adult and wouldn't use my CC for anything) does NOT have a subscription to Starz. You also don't want to leave reviews on their site because they will BAN you from posting honest reviews (never anything mean because I see no need for that) if you post something they don't like. Amazon is starting to "smell fishy" and make me not trust them with my personal information. Who exactly runs this company?

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R. Daniel
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Verified customer This comment was posted by a verified customer. Learn more

Do not trust this site! Return, guarantee, customer service; these are nothing more than words. This marketplace is well reviewed and considered "trusted" by *** this in itself is a scam. There are scammer sellers that will take your money and not send a product ( some don't even possess the items they advertise). Amazon will place fraudulent charges, provide no real customer support, and will spin you in circles with promises while providing no resolve at all. Do not trust this company.

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D. Quigley
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On Cyber Monday, I purchased a number of things from Amazons website for my new home. Every single thing I ordered said, Free Shipping and Free Returns. This was important to me as I am not a member of Amazon Prime. I ONLY ordered items that stated this. YET, I was charged for shipping and handling. Called to complain and was told Too bad, we cannot refund shipping and handling charges. I insisted they werent supposed to be any in the first place. Went round and roundthey werent about to correct their mistake. Strike 1. Then I proceeded to the next problem: I paid $53.79 for a toaster oven but when I returned it, received only $47.47 credit back. *** supervisor, said the difference was for shipping and handling. I pointed out that everything I bought claimed Free Returns. *** said that was only if there was a defect of some sort. I pointed out to her everything I bought said Free Returns, not Free Returns for defects. After going round and round, she said she needed to end the call. I did ask her how you can advertise Free Returns, but then charge you for the return? Strike 2. I never got to point out the third strike since she hung up on me: How come when I placed my order, the total was one amount, yet when I add up the 5 different Amazon charges, the total is $7ish dollars over. I was overcharged for something, but I guess Amazon just does what they want? Ugh. Never again. I have pictures to prove, but not sure how to attach?

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