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The good, the bad, and the ugly - discover what customers are saying about AAA Insurance

Welcome to our customer reviews and complaints page for AAA Insurance. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with AAA Insurance.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used AAA Insurance's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with AAA Insurance, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with AAA Insurance. Your feedback is an important part of our community and will help others make informed decisions.

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7:46 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On September 9th my car was hit by a driver insured with AAA . Today 10/13/22 I spoke to claims adjuster about the status of my claim . I was told that AAA has not been able to contact their insured driver to discuss incident . Apparently if they cannot contact driver my claim may be denied . I provided AAA with photos of Drivers insurance card , written...

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5:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AAA Insurance Auto and home

AAA said they could save me money on insurance, do I thought I'd give them a try. They were able to save a little on the auto, but would not quote me on the home because they said it had to be removed but talked me into going ahead with the auto while we waited. About a month later, I received a bill for over $2k. I told them I didn't want it because it was over $1k more than I was paying now. They said they were going to raise my auto insurance over $100 a month because I was not taking the home owners. I instructed them to cancel the Auto insurance immediately, and signed on with another company that day. They never returned a refund for the cancellation and continued to bill me for the insurance. When I called to complain, the rep on the phone got smart with me and said "Is my name on that bill?" Then he wanted to know who I switched to. I told Mr. Smart Guy that it was none of his business. He said if I didn't continue to pay for the insurance he was going to screw with my credit. I have contacted an attorney who is more than willing to take on the case. I don't like to sue because it only adds to the stress, but it looks like I have no choice.

Desired outcome: Stop billing me and take this error off my credit. If I sue, it's really going to cast you.

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10:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I started to purchase AAA insurance on my house and car. They started with the car and then the house. The Car insurance jumped slightly during the process and the house insurance jumped through the roof from the quote done the day before. I had given them all required data the day before so nothing new was entered. I cancelled the deal but they still...

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3:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

While sigining up for AAA Auto insurance, I was not told of any cancellation policy and penalties. Later due to an 30% increase in premium owing to my residential move within 8 miles, I canceled the policy. The refund of premium did not include a statement, but only a refund cheque. On demanding an explanative statement, I was told it is not in their code...

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