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CB Other Review of Republic Waste Services - Chula Vista, CA
Republic Waste Services - Chula Vista, CA

Republic Waste Services - Chula Vista, CA review: Trash services - they are trying to bill me for time my account should have been closed

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1:49 pm EDT
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Republic Waste Services, is our trash collecting company in Chula Vista, CA. I recently moved from one house to another back in June 2022, and I called this company on June 7, 2022 to start the service at my new address (Moss St) and stop my service at my old address (Stanford Ave). When I made they call they started the service at the new location (Moss St) but they never turned off the service for Stanford. So they are billing me for the time of June 2022 to August 2022, I have all the company on 3 different occasions trying to get this taken care of, but they tell me that the call center cannot handle this. That this is handle by the Chula Vista site, and to expect a call back from them. My first call to them to get this taken care of was 09/19/2022, I was told I would get a call back the next day. I never got a call back. I follow up with them on 09/28/2022, looking for a update on my account, but I was told the same thing. That someone from the Chula Vista office would need to call me. Again to this date I have not received a call. I have received numerous automated calls telling me my bill is past due. I do not want to be sent to collections for something that was not my fault. I made my finale attempt to get this taken care of with the company today 10/07/2022, I was not told representative Barbara was going to send a message to accounting to update my invoice and they will send me what I owe. I informed her I do not want to pay anything at this point, that I will be filing a complaint with the BBB. This company is extremely difficult to work with, all I was asking at first was to speak with someone so I know exactly what I owe. But at this point, I have lost all respect and trust in this company. Very disappointing!

Desired outcome: I do NOT want to be responsible to pay any past due bill for the Stanford location anymore. I have made numerous attempts to get this taken care of with this company but they don't know how to pick up a phone a call someone back.

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