CB Furniture Stores Regency Furniture Distributing Complaints #22-41

Regency Furniture Distributing Reviews and Complaints

Regency Furniture Distributing review: fails to honor warranty

Regency Furniture Junk Yard of Lansing, US

Oct 12, 2011 1:10 am UTC

Resolved

I purchased furniture from Regency Furniture along with a 5-year warranty plan. I submitted my claim three months ago (2 years into my 5-year plan) and they have failed to provide the service to repair my furniture. All calls have been one-sided (me calling them), I've even emailed them; to no avail. They claim after numerous calls that my claim was denied. I've asked for the information in writing but for some reason Regency Furniture is unable to provide that in writing. I don't believe that they even filed the claim. I've asked for the telephone number to the company; they only have an email address. I've asked for that as well; can't give it to me. I've since discovered after having the plan for 2 years that the warranty that I purchased is no longer being used and they are now using a new company. I never received any information regarding this until after I submitted my claim. It's interesting that their warranty company -- MidAtlantic -- has their Brandywine locations address on the pamphlet as the address for the company. What a great way to continue to screw more customers. Create a company to provide a service that you don't plan on providing. More money, more money, more money for Regency Furniture.

They are great when you walk in the door; kick you as you leave. They give you the run around promising to provide the requested documentation from the company that states your claim was denied; they don't; tell you that someone will call you back; they don't. Why was my claim denied; no justifiable reason. They just take your money and hope that you'll go away. I'm not. I'll see them in court!

STAY AWAY FROM REGENCY FURNITURE! RUN! RUN! RUN!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Regency Furniture Distributing Contacts

Regency Furniture Distributing phone numbers

+1 (301) 782-3800

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Catonsville, MD

+1 (540) 785-3537

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Fredericksburg, VA

+1 (443) 270-9301

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Glen Burnie, MD

+1 (301) 445-8030

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Langley Park, MD

+1 (301) 333-6412

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Largo, MD

+1 (703) 492-6434

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Woodbridge, VA

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Regency Furniture Distributing emails

contact@regencycustomercare.com

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Regency Furniture Distributing address

7900 Cedarville Rd, Brandywine, Maryland, 20613, United States

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