RegCure.comIncomplete information, no response, no refund!

Regcure said that the Software was free and it would fix computer problems instantly. First misleading statement:

After downloading the software I ran it and it found over 1300 errors on my hard drive. It fixed 16 and told me to register the software to fix the other errors.

Second misleading statement:

I found out that I had to register the software to do the job at hand, that’s when I found out that is was not free, it cost $29.99. I opted to do it because I thought if I purchased the software and fixed the computer, I would be good for now and in the future. That’s when I found out that it was a one year subscription. Very misleading.

After confirming and downloading the software I read the instructions and there was a very distinct “Warning” to examine the group of 1300 files that were found to have errors, to be sure that I agreed that these files were ok to delete. WOOO. That’s not what I was lead to believe I was buying. That was all I could handle… I had enough.

Charles D. McClain.

More RegCure.com Complaints & Reviews

Responses

  • Bw
    B. W. Ellis Mar 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I payed the 29.95 to RegCure but can get no satisfaction with a problem complaint. They have no support phone number (or any other phone number that I can find) and the problem I posted with them on support.regcure.com website has not been answered for a week. Support seems to be nonexistent. Is this program/company a scam?

    0 Votes
  • Ch
    Charles D. McClain Mar 31, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Update on previous post

    After emails to Regcure, Clickbank, the on line banking service that was used for the RegCure transaction, sent me an email stating that my money was refunded. That I appreciated.

    -1 Votes
  • Ch
    Charles D. McClain Apr 08, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I was contacted by an individual wanting to know more about my Regure Problem. I sent e-mail to both Regcure and Clickbank voicing a very strong complaint. Clickbank refunded my money. That's all I can tell you. I did send a couple of emails to Regure, stating that I had contacted Clickbank about my problem. All I know is I got a full refund. It could be the old saying that the "squeaking wheel get the grease." I have sense deleted my url addresses for contacting these people but if you have your emails saved, try them, that's what I did.

    Cmcc

    0 Votes
  • Ma
    marc Sep 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    i purchased the regcure program online and thought i could have a nice value for my purchase... when i tried the regcure, it instantly slows my computer, every program in it, my computer is only 2 month old and running on windows vista home premium, intel core 2 duo, and it wasn't supposed to be this slow... cause usually when i click on an icon the program opens up in an instant, but after i purchase regcure, it will take me 1min before any windows opens... why is it like this? if i will remove regcure will my computer be ok and go back to it's original speed? won't it damage anything?


    and could you pls give the contact info for the refund for this regcure???? may be regcure works to other computer but it sure didn't work on mine...

    0 Votes
  • Er
    Eric M Dennis Sr Sep 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Charles D. Mcclain state most of my complaints about this company. I have have had nothing but grief from this software company. I highly recommend that you go else-where for a reputable software company that is not from Canada. Maybe to Iran!!!

    0 Votes
  • Ri
    Ricky Savard Sep 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    After i purchased Regcured. it did nothing for my computer. its not faster its slower and it didn't fix any of the problems it said that it was going to. I want a full refund and to know that my computer and my account aren't going to get ripped off.

    0 Votes
  • El
    Ellen Brotman Oct 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I was told it was free... then when I ran the scan it came back with numerous errors that I was told they couldn't fix unless I registered.
    I was prompted to register in order for the scan to work, so I agreed to purchase the package to get rid of the errors they found. The cost was $29.95. When I agreed to do that and printed my receipt it was for $39.00.. not $29.95. Tried talking to the live chat and they pretended to be totally ignorant of the situation and told me when I was registering I should un-check that box. There was no box or options. I will be going to my bank so I cancel the whole transaction.
    I've have tried getting a phone number to call and that isn't available. If you have one let me know. I will also be filing a complaint with the consumer Protection agency.

    0 Votes
  • Mi
    Michael Nov 06, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Yeah, I am having a similar problem as most. The product failed to do as advertised. Now I can't seem to contact them nor get my money back.

    I already filed s complaint with my bank, and will be reporting them to the Better Business Bureau and whoever else that have authority on this issue- I will be blogging about RegCure and their problematic service on myspace, craigslist & any other sites I deem popular.

    0 Votes
  • Ti
    Timothy Davis Nov 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I too am having problems as the program is not removing programs because it says my license is not registered. Also they charged me twice for the program. I want my money back.

    0 Votes
  • Ro
    robert fletcher Dec 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    regcure is a scam, pure and simple, too much hassle, too much trouble too much of everything negative nothing positive

    0 Votes
  • Ro
    robert fletcher Dec 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    as of right now i've been ripped off for $29.95, i've spent 3 to 5 hours trying to get my license key activated.

    0 Votes
  • Me
    melissa sue james Jan 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I need a contact number to cancel please help.

    0 Votes
  • Ta
    Tanya Conklin Feb 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i purchased the regcure and then i had work done to my computer and he erased regcure but i don't remember my registration number can you tell me what it is

    0 Votes
  • El
    ellenhunt Feb 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Regcure did nothing for my computer.

    0 Votes
  • Jo
    Joe Mulch Mar 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Reg will not turn off. At logoff it states do not log off 90 errors. Can you turn this thing off or delete? Watch for did not register. SCAM.

    0 Votes
  • Pa
    Patrick Diaz Mar 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I spent 39.00 and it was only supposed to cost 29.00, thats the first problem the second is I have to run it 2 or 3 times a week because the errors keep coming back. And I have to run it 3 times each time I run it to get rid of the errors. But it don't matter they come back anyways. I was wondering now that you ripped me off do I get my money back or what.

    0 Votes
  • Te
    Terry Rassi Mar 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Won;t even finish scanning then just shuts down. I shorten scan abut it would not remove any problems. I haven't any improvements as a matter of fact my PC seedms to be gettiny worse. I'm Removing the program an asking paypal to get my money back. If this is not done I'll report this to the BBB.

    0 Votes
  • Mi
    MIKE KUIK Apr 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    have payed for regcure, but was not e-mailed the registration key

    0 Votes
  • Ju
    Justin Apr 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    What was the website and the phone number for RegCure

    0 Votes
  • Ka
    Karl R Apr 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I purchased RegCure for $29.00 and was also charged $39.00. When I complained I was told that I should have unchecked the box on the order form that bundled additional software to my purchase. Very misleading. Now, after using RegCure for not quite a year, I've been informed that my "Subscription" is about to expire and I need to pay another $29.00 to continue using their software. I don't remember seeing ANYTHING about this when I initially made my purchase. I would never have "rented" their software for such an outrageous price. I was led to believe this was a purchase! I am ver, very angry.

    0 Votes
  • Jo
    Joey Hatch Apr 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have had the same problems with RegCure. It was suppose to be free but it turns out that I had to purchase it for $39.90 for a year. I've had nothing but problems with it since the day I installed it on my computer.
    I emailed SafeCart the company I send payment to and received a reply from them that they would contact RegCure and if I don't hear from RegCure they would help me with the refund. Has anyone out there had any success in receiving a refund?

    0 Votes
  • Ro
    Robert Palmer Apr 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am looking for a phone number that I can call to get a receipt for the $39.90 charged on the 11 Feb. 2008 on my VISA.
    Please tell me the phone # to call or send me a receipt ASAP. Need your help.
    Robert Pamer

    0 Votes
  • Ga
    Gabe Zahony Apr 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Well similar problems. They are misleading people big time and there are tons of scams like this on the net. Somebody should develop and anti scam program and get rid of them. Right now I can't remove the shortcut icon no matter what. Any advise?

    Thanks.

    Gabe

    0 Votes
  • Ne
    Neal K Aug 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Regcure is a scam. you never need a registry fixer in the first place. I would say to someone buying a program like this, buy a good anti virus program casu most likely its a virus or you don't have enough ram in your computer.
    My computer runs like a charm and when I had regcure it only found errors in it strange that a comp always has so many errors? I think they the program makes up the errors like an ill concieved defragmentation program.

    please stop buying regcure and just save your money for a better computer and a good anti virus
    try spybot for anti malware.
    try defraginng your comp

    There is no such program that will cure all your software or hardware woes.

    0 Votes
  • Ro
    Robert E Lucas Aug 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was having trouble with my e-mail acount Regcure popped up and offered to fix it for free. Ya Sure. For $29.95 they would fix it. OK I bought in. To activate the program you need to have a " security code" that they will send you via e-mail. Ok ! Only now I'm locked out of E-Mail I can't get in./ They don't publish any kind of direct contact methods. No Phone #.and I'm on my own to fix this darn thing. I'll get my money back by advising AMEX of the problem but the aggrivation will be mine to endure. STAY AWAY FROM THIS OUTFIT.

    0 Votes
  • Lo
    lori bartow Aug 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    You people are a rip off IAM GOING TO SUE YOU.I have some of the best defence attorneys in oregon .You have no phone number or web site that can be contacted.I placed an order .Yesterday the 17th of OUG I have have been trying to cancel that order all night long.Your a scam and you will LOSE.. .You have no Ideawho you are messing with.I have BIG family members in the courts.Cancel this FN order ASAP.

    0 Votes
  • Jj
    JJ Sep 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have a crack that makes it work fine, no key needed, email me if you want it:)
    [email protected]

    0 Votes
  • Th
    Thomas W. Hutson Nov 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear sirs;
    I paid for the PLPC and reg cureby credit card.
    PLPC#28803-16820-8 A5ED-OEEOC
    Reg Cure#28003-16820- OEEOB
    When I registered this # for License I was told I had registered an invalid # . Please correct this erreor and send Myregcure an licence to above email address.
    Thank you,
    Thomas Hutson

    0 Votes
  • An
    Angela Thrasher Nov 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered regcure last night to fix the errors on my computer but today I cant get the thing to work. It is non responsive, it hasn't fixed anything and I want a full refund. This absolutely not the proper way to handle business.

    0 Votes
  • Ca
    Carolyn Scarbrough Nov 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I don't know who will read this, but I hope it is the folks at support.regcure.com. I did like the previous complaint, downloaded the free scan, and later purchased for 29.95 the full program. But then I too did not receive the e-mail that gives me the registery key. I'm not even sure who I am supposed to contact about this. I would like to try it but I need someone to make it possible as I have paid for it. Thank you.

    0 Votes
  • No
    norman Farnsworth Jan 25, 2009

    I brought reCure but did not get the license for the other program that they said came with it. or the download.

    0 Votes
  • Jo
    joseph reynolds Feb 13, 2009

    cancel my order as of feboary 16, 2009 @ 5:48 AM pacfic time. I'll be contacting Master Card to cancel my order.Thank You-Joseph [email protected]
    Order ID: PTLC-U120209-23MZQ

    0 Votes
  • Ja
    james p gray Mar 06, 2009

    you got money out of my accant dose not work no key send to [email protected] this is james gray

    0 Votes
  • Kr
    kristine Apr 11, 2009

    i just bought this program last night. when I read all the comments. I am scared of it. what should I do?

    0 Votes
  • El
    elba gonzalez Apr 29, 2009

    I PURCHSED REGCURE FOR 9.99 AND I WAS CHARGE $86.00 I HAVE THE BANCK TO CHANGE MY ACCOUNT NUMER FOR THIS... I THINK THIS IS A FRUDE...BUNCH OF THIFT...AND VERY MAD.

    0 Votes
  • Do
    Donald Burks Jun 18, 2009

    After reading the above, I also was burned...What is the best way to get their phone numbere?

    Please help?
    [email protected]

    0 Votes
  • Sc
    scott3747 Jun 28, 2009

    how the hell do i delete this ### off my computer i down loaded it but it just wont go away

    0 Votes
  • Bu
    butchconrad69 Jul 06, 2009

    I paid for a new year and I keep getting the message that my subscrption is going to expire and I can find, like the rest of you, no place to contact these folks. What gives with that?

    Live and Learn and even at 69 I still have not learned..

    Poppa Smurf

    0 Votes
  • Si
    silentwarrior Jul 09, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I had reg-cure for a while free and then paid the 29.95 fee. I have had no problems. The other day I mistakenly deleted the whole reg-cure icon. I e-mailed them as to what happened and the next morning they had sent me instructions on how to reconnect again. I'm also going to get their virus protection pkg. I'm very happy with the product and am really surprised to see such bad press of them. I believe they are a great product.

    0 Votes
  • Ma
    Madeline Lowe Aug 26, 2009

    DO NOT RENEW...HOW MANY X`S MUST I SAY THIS FOR SOMEONE TO PAY ATTENTION ???????

    0 Votes

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