On 1/11/22, we purchased 2 vintage Chesterfield leather wing chairs from Derrick S**** dba https://www.reclaimed-leather.com. This company “imports vintage leather furniture directly from the UK.. Each piece goes through extensive inspection & light restoration…The result is a timeless piece to enjoy for years to come”. The 2 chairs were approx 47”x47”x32”. Chairs were advertised & sold as “excellent condition… minor scuffs & scratches have been addressed by our in-house restoration process….hand dyeing each piece & new top coat to preserve its original patina”. Cost $4800, including $500 delivery to Midland Tx in a shipment that was going to Fort Stockton. Delivery was made 1/13 by a man hired by the Merchant.
On 3/15, we contacted the Merchant via text & advised that the dye on the leather was rubbing off in many places on both chairs. I included photos. Merchant claimed he had no idea what was going on & that this had never happened before. Yes it has, per a review I found on his website. I submitted more photos of additional areas where the dye was rubbing off the leather & the Merchant responded that “obviously the product he used was faulty” & the chairs would have to be redone. Merchant agreed to re-do, but said that WE must pay return shipping or just keep them as-is. We argued that we had already paid for delivery to us & we did not believe we should pay return ship when it was the Merchant’s choice of faulty product/process that caused the dye to rub off the leather. Merchant again refused to pay for the shipping of the faulty merchandise back to him & said WE must pay return shipping or keep them as-is. Shipping estimate to return chairs 470 miles vary from $400-1000 plus whatever boxing/packing is required by shipper.
The FAULTY product used was chosen by the Merchant. Merchant will not fix unless we pay more $, even tho the error was his. A consumer should not be expected to pay addl $$ to correct a Merchant’s error.
BUYER BEWARE!
Chairs as advertised https://www.amazon.com/photos/shared/7SfHUMX3SjWlv7UZj-mTaA.EVlBPbcQKsD83DyhwC0Tv8
Video of dye loss
https://www.amazon.com/photos/shared/SzDQzRKkT7K-d7m3BIAI1w.RH-hUiCFxk7_4-RjqCsk1w
Text with Merchant https://www.amazon.com/photos/shared/jSnpPYuKSPi6aTHSU_QSDQ.qy3rVqqs_OXgmxHsRmvB32
Desired outcome: Full refund of $4800 plus return shipping