Hired Recast Inc for remodeling. Signed contract on 5/27/21. The project duration was approx 4 months. Wrote a check for $21,382.50 upon signing. First few months, they came regularly, but as months went by, they came sporadically. Some weeks, they never came. Other weeks, they came only once or twice in few weeks. Once I signed a contract, they ask large payments, and intentionally, they leave extremely small amount of balance towards the end. I paid more than $210K from May 21 -Aug 22 and only $4,691.25 balance left to pay upon completion of their work. Now I know why they did that. After Recast Inc received most money from us, they tried to dismiss the contract. There was so much work left to do, but they refused to complete the project that they promised to finish. The solution they offered was terminating the current contract with them & hiring someone we like to complete rest of the project. The owner of the company, Chris said the remaining balance of $4,691.25 is more than enough to finish the job they couldn't finish. Please do the math and see if the remaining balance would be enough to cover for materials and labors for the following items Recast didn't complete. They did not install a 36K BTU Mitsubishi heat pump, high hats, CO in the attic, an Anderson storm door, two regular storm doors, 2nd floor staining job, install doorknobs, remove a 75 gal water heater from the basement that promised 8 months ago, install water faucet in the back of the house, fix the navien fire-resistant door for serving clearance space, bunch of other punchlists, fix constant electric issues that we are dealing with, etc. Recast installed a brand new Navien unit and passed the inspection. After the inspection passed, they installed a fire-resistant utility door AFTER the inspection. They completely disregarded the regulations for service clearance space and installed a fire-resistant door away from the unit. If the unit needs service; it is impossible for a technician to work around the unit because there is no space needed for servicing the unit. Recast tries to end the current contract with us unilaterally! I never agreed to end it. Why would I end the contract when there is still so much work left to do AND I paid so much money already? THIS IS UNLAWFUL because I NEVER AGREED TO END THE CONTRCT! In addition, the owner lied to me that installing a split unit in the attic is illegal because attic shouldn't be finished & livable. He argued that he didn't know the attic was used as a bedroom. This is lie. He knew exactly how we used the 850sq ft attic space in 2018 and 2021. I contacted Recast 8/22/22 and said that I've been patient with them and have worked around their workers' schedule. Chris, the owner called me back and started yelling over the phone. He notified that he is ending the contract whether I agree or not. My opinion about their workmanship and my request to complete the job did not matter to him. He came to my house 8/25/22, we went over the punchlist, and I reminded him of work needs to be completed. Chris dominated the conversation in aggressive, rude, and hostile manner. I was hurt when he made sarcastic remarks. He forced me to sign the form. I told him that I am not ending the contract. The owner read the puchlist to me and I signed the form acknowledging the punchlist. A few days later, he emailed me a copy. It says, "The parties agree to terminate the contract signed and dated on 5/27/2021, etc... Clent has been informed of the terms of this agreement-signature is not required." He can't end the contract unilaterally! THIS IS UNLAWFUL because I NEVER AGREED TO END THE CONTRCT! I acknowledged the punchlist he read, but I never agreed to end the contract! The owner said whether I sign the form or not, Recast is terminating the contract. This is breach of contract. Recast owes us to complete the work they promised OR pay other contractors to complete the work for them. Without my consent, he wrote two checks ($250 & $100) and left them on the table. I told the owner that I am not accepting it and I am not ending the contract. Desired Outcome: Install 36K BTU Mitsubishi heat pump, recess lights & CO in the attic; install doorknobs; punchlist; 3 storm doors; Re-do the 2nd FL staining; reimburse hotel fees when they had to redo the 1st floor; proof of navien NFC-H unit; fix the fire-resistant door for service clearance space for navien unit; remove the 75gal water heater; either complete the job as promised OR pay other contractors to finish the job you failed to complete. The cost is approx. $40K-$50K.
Desired outcome: Included on the complaint body.