Q Link Wireless review: Wireless provider

I signed up for q link wireless service and they claim I cancelled my previous account and switched to another provider which I did not do. They cancelled cell phone number without my knowledge and gave me a different number. None of my contacts can reach me now. In fact I did not even know my phone number was changed. This happened december 15 2022. These are the facts. I activated my service with the sim card insertion. I was not aware my phone number was changed until my grandson informed me by text. Q linkninsists I switched to safelink but I did not. I checked with safelinkbandcthey confirmed I had not