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Purely Creative Customer Service Phone, Email, Contacts

Purely Creative
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Purely Creative Complaints 5

ComplaintsBoard
M
6:01 pm EDT

Purely Creative scrap card scammers and criminals

Despite European court ruling purely Creative are still scamming people.
I was scammed last year by their cards. Thought I had won with three matching symbols and after an extremely long 10min tapped phone record from the number on the card they told be I had won the biggest price a holiday for two in the Mediterranean.

I send in the card and after more than three months I contacted them by email and these scammers just continued their crime. The "all inclusive hotel" turned out to be a cheap Airbnb like apartment in a deprived area of the town, for the days we wanted it the cost where doubled and we had to pay for both flights, room, food and everything.

The support service jobs where just to drag you around until you lose the will to live and stop emailing them.

Despite the European ruling these criminals are still scamming people.

Beware there are criminals!

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K
9:15 am EST

Purely Creative Scratch cards

Back in 2013 I won experiences from the scratch cards, I went on some spa days, meals out, free hairdressing appointments up the west end. I had some that I was waiting to book and then had a letter from purely creative saying that they had parted company with the suppliers of the experiences and they were going to get another company to supply the gifts and they would be in contact. I have contacted them several times and have been told that I will get my prizes. Recently I was asked to send details of all my outstanding experiences and was told it has been passed on to the Managing Director but another 2 weeks has passed and no news has come.
They do not depute that they owe me the prizes but how can I force them to honour them?

I do have strings of emails from them but not sure how to attach them.

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D
3:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Purely Creative Prize Scratch Card

Several weeks a go we found a scratch card inside of a Radio Times magazine and subsequently found we found we had won a prize ( a trip to Tenerife) my wife then texted off (at a considerable cost) a code and received a return text acknowledging the code.

We then sent the aforementioned card off along with a stamp and self addressed envelope.

My wife some days later then received a telephone call acknowledging that yes indeed we had won a prize and that the relative documents would be sent out to us. To date we have received nothing nor heard anything. We have contacted the promotions company a number of times by e-mail but still no reply.

I have tried to look into this on line and have found a number of people saying the whole thing is a scam.

Could someone please look into this for me, also is it false advertising? If so is there anything we can do about it? and why are they aloud to put these cards into magazine that people buy of the shelve everyday.

Kind Regards
David McKearney

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Natasha Lena Sophie Law
US
Jul 08, 2017 8:42 am EDT

I won a watch and a holiday for two, to costa del sol in april/ may and still havent heard anything back. I'm starting to worry that i wont hear anything and that the excessive amount of money charged on my phone bill was all for nothing. My name is Natasha Law and i gave you my phone number and email address. Could you please contact me as soon as possibly or ill continue to panic over this:( I'm not in a good financial situation atm and havent yet been able to pay the phone bill which occured due to attempting claiming my prizes!

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Purely Creative Customer Care
GB
Jun 02, 2016 1:25 am EDT

Dear Mr McKearney,

We were sorry to read your complaint, but as you included your name we were able to investigate the matter and identify the claim referred to. According to our records, the sequence of events is as follows:

• Earlier this year, your wife took part in the Purely Creative ‘£1 Million Lucky Bag’ game, which offered a choice of three routes of entry – by text, by telephone or by mail to our Freepost address. All three routes and the charges applicable to the text and telephone options were set out clearly. Your wife opted to enter using the text service.

• Your wife’s entry, entitling her to a week’s luxury resort accommodation in Tenerife, was received together with a postage stamp and a self addressed envelope, which must have been sent in error as participants are asked to send only their winning ticket to the Freepost address. Nowhere on the promotion is it stated or suggested that a stamp or SAE should be enclosed with prize claims.

• In March 2016, within the prescribed timeframe for processing claims, we wrote to your wife to confirm the validity of her claim and provided details of how to book her week in Tenerife.

• When we had not had a response to our letter by the beginning of May 2016, we sent her a second letter, reiterating the instructions for booking her week at the Tenerife resort. We also emailed your wife, and on a number of occasions telephoned the contact number she had provided and left a voicemail message.

• On 19th May your wife replied by email and apologised for not responding to the prize information letter and for the difficulty we had had in contacting her. Our Customer Services Manager then spoke with your wife, who confirmed your requirements and the preferred timing of your forthcoming holiday. These details were promptly communicated to the resort reservations team and your booking is currently being processed.

We would like to take this opportunity to assure you that all Purely Creative promotions are 100% genuine, as reflected in the feedback we receive from regular players. You can visit our customer blog (www.blog.purelycreative.com), our website (www.purelycreative.com/winners) and our Facebook page (www.facebook.com/clubcreative) for the latest participant reviews and comments.

As far as we were aware, your wife was satisfied with our handling of her claim. However, if you still believe you have cause for complaint, we’d be grateful if you could contact us directly in order that we can understand the nature of your grievance and seek to resolve it. Otherwise, we very much hope that you and your wife enjoy your week in the sun.

Yours sincerely,

Purely Creative Customer Care
[protected]
support@purelycreative.com

Is Purely Creative Legit?

Purely Creative earns a trustworthiness rating of 62%

Generally safe, but check closely before sharing details.

Our conclusion: Purely Creative's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

We found clear and detailed contact information for Purely Creative. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

However ComplaintsBoard has detected that:

  • Recently registered purelycreative.co.uk indicate a fresh start, new ideas, and innovative solutions. It could be an opportunity to establish a positive reputation and build a following, especially if the website offers valuable content or services.
  • There was some difficulty in evaluating or examining the information or data present on the purelycreative.co.uk. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • The website belonging to Purely Creative has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
V
9:09 pm EDT

Purely Creative Scam

Firstly it is an obvious one (always read the small print), and one which I would not usually fall for...but, they got lucky.You scatch (which arrived in The Weekend TV guide, that arrives with a weekend news paper)the card. They tell you have won and that you must text to find out the details of what has been won and how to claim. Many texts need to be sent.It is a hefty fee for sending a few texts.The winnings just cover the cost of the texts and the stamp they request in order to send the so called winnings. It was about 2/3 months ago and I have still not recevied the funds.

It is a negliable sum. In oder the pursue it on the overpriced number would be throughing good money after bad and I suspect a complete waste of time and energy.

The name of the compampany Purely Creative...an oxymoron.It really does not get much less creative than that .

I am not pursuing the claim but want the world to know about it (so others are alerted;at least something good can come out of it), especially as it arrives along with a respectable wrapper; the Weekend Papers.

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phil10019
Herstmonceux, GB
Sep 29, 2012 6:14 am EDT

i got scamed by purely creative saying i have won a hoilday IT WAS FAKE i got to the airport to find my tickets wernt real it cost me money on phones calls to get the tickets any one who thinks its real is a MUG dont believe they are real AND DONT THINK UR GOING ON HOILDAY

ComplaintsBoard
C
1:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Firstly it is an obvious one (always read the small print), and one which I would not usually fall for... but, they got lucky. You scratch (which arrived in The Weekend TV guide, that arrives with a weekend news paper)the card. They tell you have won and that you must text to find out the details of what has been won and how to claim. Many texts need to be...

Read full review of Purely Creative and 26 comments

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Overview of Purely Creative complaint handling

Purely Creative reviews first appeared on Complaints Board on Oct 28, 2009. The latest review scrap card scammers and criminals was posted on Apr 12, 2018. The latest complaint Scam and lies was resolved on Oct 28, 2009. Purely Creative has an average consumer rating of 2 stars from 5 reviews. Purely Creative has resolved 1 complaints.
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  1. Purely Creative Contacts

  2. Purely Creative phone numbers
    1890 927 657
    1890 927 657
    Click up if you have successfully reached Purely Creative by calling 1890 927 657 phone number 1 1 users reported that they have successfully reached Purely Creative by calling 1890 927 657 phone number Click down if you have unsuccessfully reached Purely Creative by calling 1890 927 657 phone number 0 0 users reported that they have UNsuccessfully reached Purely Creative by calling 1890 927 657 phone number
    100%
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    Ireland
    +44 370 050 0755
    +44 370 050 0755
    Click up if you have successfully reached Purely Creative by calling +44 370 050 0755 phone number 4 4 users reported that they have successfully reached Purely Creative by calling +44 370 050 0755 phone number Click down if you have unsuccessfully reached Purely Creative by calling +44 370 050 0755 phone number 0 0 users reported that they have UNsuccessfully reached Purely Creative by calling +44 370 050 0755 phone number
    100%
    Confidence score
    United Kingdom
  3. Purely Creative emails
  4. Purely Creative address
    1 Mannin Way, Caton Road, Lancaster, England, Lancashire, LA13SU, United Kingdom
  5. Purely Creative social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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