Provident Funding Associates reviews and complaints 2
View all 45 complaintsProvident Funding Associates - mortgage payment late charge
As I have read by numerous other people with the same exact issue, You're an excellent customer with no late payments, as we were since Feb. 2016 when we refinanced our home, and our July 01, 2019 mortgage payment was mailed by me USPS with 5 other bills (we have duplicate checks) and for some reason, not caused by us, our payment was posted by Provident Funding almost 3 weeks later on July 17, 2019, making it one(1) day late with a $35.61 late fee imposed. We filed Complaints with the BBB and CFPB with copies of the 5 duplicate checks sent on the same day and a copy of our Chase Checking Checks Paid Statement, and Provident Funding won't accept the factual evidence that either the USPS caused the payment to arrive late or Provident had a problem and caused this, which they won't accept. This is the worst Company I have ever come across that does not care about relationships with their clients, it is a Company based on pure greed, which I consider evil. We will never do business again and hope people read these complaints and put this Company out of business. If we could find one person they waived the late fee for, we may be able to prove discrimination.
I mailed our payment with the 5 other bills USPS on June 28, 2019, almost 3 weeks before the last date before a late fee.
Provident Funding Associates - Late Fees Improperly Incurred
I was charged an improper late fee by Provident Funding due to a delay on my banks part with an online payment. I called Provident to try and remove the fee and they said that even though I have a perfect payment record, excellent credit and have never missed a payment, they are not able to take the late payment off. To add insult to injury, their customer service team was incredibly rude and unprofessional. I hope that Provident Funding decides to hire higher caliber staff as they will lose customers at this rate, even in this market. I am not pleased with their response and expect to hear from Craig Pica, CEO personally to rectify this situation. I find it incomprehensible that they cannot take a phone call and handle it in a professional manner.
Best Regards,
YA
Provident Funding Loan Holder
San Francisco Bay Area
Your bank screwed up, and you want your lender to give you the benefit of the doubt? In this market? Are you crazy? Do you have any idea how many excuses there are out there right now for people not paying their bills or paying late? They can't just give the benefit of the doubt to everyone. Re-read your papers discussing late fees, I'm pretty sure it doesn't say "fees will be waived if your bank screws up the payment to us." Talk to your bank and make THEM pay you the fee since it was their fault.
I also am in the process of funding a loan with Provident and have been asked repeatedly to come in and resign papers. Provident keeps sending "corrected" forms, but the "corrected" forms contain numerous errors. I don't see how the funding will be done by the time escrow is supposed to close.
Stay away from this company!
We are in the process of moving our mortgage over to Provident and they have made us return multiple times to our title company because of the dating of our signatures. Today, they accused our escrow officer of forging our signatures! So, she asked me to talk to the loan officer myself. This person HUNG UP on me after I introduced myself and said talking to me violated RESPA since the account had not been funded yet. Extremely rude and unprofessional even if it's true! I now have doubts about working with Provident after reading negative posts about them here. However, we are too far into the process to quit now. Just wanted to add my own negative experience here as a warning to others.