The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Protron Portable DVD PDV-288Unable to replace battery pack

Purchased a Protron Portable DVD, model #PDV-288 from Sears. Immediate problems charging portable battery pack to give the claimed 2.5 hours battery life. (only about 1 hour of battery life.) After not using appliance for approximately 6 mos., unable to charge battery pack at all. Not able to locate a replacement battery pack. Not able to contact Protron either by telephone, e-mail, or connect to their web site. Third party suppliers (Radio Shack, etc.) unable to provide a comparable replacement battery pack. Sears claims not to have any connection to Protron, and unable to supply replacement battery pack.

Responses

  • Rp
    RPA10 Sep 30, 2009

    I was hoping you would have some answers for me. The only thing I saw that might work is a site that rebuilds old batteries. Puts new cells in the old case. I would love to hear from someone who has used this option. RPA

    http://www.batteryrebuild.com/dvds/index.phtml

    0 Votes
  • Jo
    Joseph Apr 19, 2009

    I agree...I haven't run mine off anything other than direct AC power yet...but I'm having a devil of a time finding a working website for them...X-(

    0 Votes

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