Progressive Management Systems reviews and complaints

Our family has had several ER Visits and hospitalizations at Mission Hospital in Mission Viejo, Ca in the past year. It takes Mission Hospital about 3 months to get a billing statement to you. We have been paying on 8 different accounts, regularly/monthly, $100.00 or more each. Mission Hospital negotiates these monthly payments and we receive a statement from Mission Hospital for each of these accounts monthly. (Sometimes the statement contains an updated/accurate amount, sometimes not). On each of these accounts, several of them prior to even receiving a statement from Mission Hospital as well as accounts which have been paid in full (sometimes a year or more ago), we have received "Collection" notices from PMS/Progressive Management Systems. These collection notices contain exaggerated, inaccurate amounts owed (sometimes higher than the actual amount billed) along with a charge for interest at the rate of 10.00%. We have written to PMS on each of these accounts indicating that: (a) Mission Hospital has indicated these accounts were not turned over to collection; (b) the amounts they are attempting to collect on are inaccurate and exaggerated (c) proof of payment in full of accounts they are attempting to collect on and; (c) they are to cease and desist forwarding these collection notices and telephoning our home leaving vague messages which insinuate that someone in our family has asked that they call and it is urgent the call be returned! A copy of each of these correspondences was forwarded to Mission Hospital containing the patient ID/account no for their reference. Despite getting Mission Hospital involved and forwarding a cease and desist letter, Progressive Management Service continues to forward collection notices which contain no note of any payments made, exaggerated amounts owed and exorbitant interest rates. Mission indicates that it has not turned any of these matters over to collection. If this is actually the case, one can only assume that employees in Mission Hospital's billing office are getting kick backs from Progressive Management Systems for information concerning accounts which they then attempt to collect upon. Due to the level of stress and frustration PMS causes, we will no longer be seeking treatment of any nature at Mission Hospital. I am not certain who regulates PMS however, with the amount of complaints directed toward them regarding their questionable debt collection practices, someone is derelict in their responsibilities.

Unfortunately, the staff at Progressive Management Systems, ("P.M.S."), is very rude, unhelpful, and possibly the most uneducated group of individuals in the business. In my experience I called and spoke to several people, only to get the run around. No one wanted to help it’s as if they cannot think for themselves and are only allowed to read a script, even in the business of collections there should be some level of customer service not only for the company you are collecting for, but for the individuals you are collecting from. Where is the help? It’s funny because I happen to be one of the few people who can now afford to pay my debt as it was accrued while I was obtaining my law degree. I will be making a complaint to the FTC, as they deserve to be reported, and should not even be in business. Maybe they should hire me with my first recommendation being FIRE your office manager and hire a new trainer. Whatever the case may be PMS, seemed like everyone there was suffering from PMS literally. I really felt myself growing angry while on the phone and refrained from shouting you work at a collection agency, really? I understand you may hate your job and your pay, but you don’t have to be a ### to someone who is actually willing to pay. I only asked for an explanation and was given attitude.

Roshann (I do have his last name-at least what he told me) from Progressive Management Systems has been calling our home phone several times every day this week. He said they are a collection agency. His phone tactics are so abrubt and rude I refuse to let him have control over the conversation.

The first time I spoke to him I thought he was trying to sell me something. I told him to take my name off his list and do not call. His response was 'Lady I am going to call you everymorning, every afternoon and every evening. I hung up'. He has been doing just that. This last time he called, just a few minutes ago, he was so rude on the phone that I quickly remembered he was the same person. I asked for his name - he gave it. I asked to talk to his supervisor and he said 'why would you want to do that'. He refused to put his supervisor on the phone. I googled the name of the company and found this report. Not sure if it is a valid collection agency and if I do or do not owe the amount but I am sure that I will not respond to this type of treatment.