They have taking 45 pound from my account and the bank refunded me and then later the they claim it back from NatWest bank the bank debited the money for them. I phoned the bank they said I have to contact the pointshop.co. UK which i did and there is no refund is made is been 8 days I am so upset about this don'T KNOW WHAT TO DO PLEASE CAN SOME ONE HELP ME GET MY MONEY BACK :s