PointShop.co.ukScam

K
This review was posted by
a verified customer
Verified customer

About a month ago i signed up on this site for a 1 day £1.00 VIP membership using my wifes card as my bank hasnt sent me a new one. This site did not mention any other charges or monthly fees. Then suddenly on Wednesday 31st August 2011 pointshop.co.uk took £45 from my wifes card which came out of her child tax credit which we urgently need for our baby. Today i then tried to access my account to cancel the account but they failed to send me a password reminder email which i requested so i cant access the account to cancel it. I also cant phone there phonenumber as its barred from mine and my wifes phone, could someone help me claim the money back and also cancel the account ?

Responses

  • Bu
    bugsy2 Mar 06, 2014

    they are a danish company with an"office" in london great

    0 Votes
  • Bu
    bugsy2 Mar 06, 2014

    phone number is [protected]

    0 Votes
  • Bu
    bugsy2 Mar 06, 2014

    my advice is stop the card (through your bank) tell them you have lost it, to save blushes, you are not getting any money back, but take it to the office of fair trading .They are a scam company!

    0 Votes
  • Jo
    johnung Dec 10, 2013

    report to this ...http://www.actionfraud.police.uk/report_fraud

    0 Votes
  • Sa
    SandyFun Jun 08, 2013

    My son has just had £45 taken out of his account. We rang customer services and spoke to the most unhelpful customer services person I have ever dealt with. She said that my son had a memory stick from them back in December (duh, 6 months ago?) and this is now the membership charge. My son never had a memory stick from them and I'm challenging them to provide proof of postage. And why take 6 months to take a membership fee - so you forget about them??? She also went on to say more or less, you people make me sick, you want something for nothing, then expect not to have to pay!!! Again, duh - contradiction of terms comes to mind! She was so rude, and I can see my son (who is disabled and unemployed) will be struggling to get this much needed money back, but I will fight it all the way with him. These disgusting ### should be stopped.

    0 Votes
  • Ad
    adedom May 11, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Me too i paid for memory stick end up taking money from account i complain to my bank and they manage refound the money bank but after about two months my just write me that they have done with their investigation that the transation is true that i have to pay back the money which 29.97 pounds i dont even have a job i dont know what to very annoying o dont how i will pay bank back though i manage change my account am still very afraid of them.

    0 Votes
  • Cr
    crimpit Apr 10, 2013

    I have also been scammed by these guys.
    I have had a lot of transactions online and on cc recently and failed to spot this rogue one. £45 a month for about a year! (stupid me for not being more careful with statements). I have queried with LloydsTSB and they are sending a dispute form. I have managed to get into the pointshop account and it shows me as logging in once (I have no recollection), and purchasing a toothbrush. I have certainly never purchased a toothbrush from them, even for £1. I have an electric toothbrush and have no requirement for a new one!
    I will be pursuing refunds vigorously via my bank. If you see this payment on your account, I encourage you to contact your bank immediately and dispute it. Complete scam!

    0 Votes
  • Ve
    veronica thorne Apr 03, 2013
    This comment was posted by
    a verified customer
    Verified customer

    i have just had 45.00 taken from my account for a £1.00 toothbrush which i never recieved, please wanr others about this company i have had to stop my card do fraud claim and report to police, these people have no morals, i rang them and they laughed at me and said tell the police they can not do anything, please warn others as they are making money out of people for nothing total scammers, need to get them done,

    0 Votes
  • So
    sonamaiden Feb 24, 2013

    This company also find your email address and bank account details and start charging? I had signed up long ago and struggled to get my money back, now they have reinstated the membership without me knowing and started taking £45.00 out of my account for 4 months. There has to be something we can do?

    0 Votes
  • Gr
    gratiaDei Feb 21, 2013

    I tried logging in, website would not send me my password.

    I came across this website, and stopped my debit card. I advise anyone in a similar situation (trying to cancel their free trial) to do the same.

    Clearly, judging by the other comments, this company are ###.

    0 Votes
  • Ni
    Night93 Feb 12, 2013

    The same thing happened to me! I paid online for £1 electric toothbrush but then decided against it and cancelled the transaction. Without my knowledge the point pay have in spite of me cancelling the transaction been taking £45 out of my account every month! I only realised recently because I applied for online banking and can now see all the transactions that are going in and outside of my card. I am so angry! God knows how much money they have stolen from me I'm so mad. Luckily I managed to cancel their 'VIP subscription' by getting onto their website, figuring out which of their point websites were scamming me (PointShop), I went on the option that I had forgotten my password to see if I was even registered on there. If I wasn't they would probably say on the website that an account with that email address doesn't exist. It did exist. I figured out my password and then manage to unsubscribe and delete the account so they definitely can't get my money now. So ha to them! I'm still annoyed that they stole my money but at least they can't steal anymore!

    0 Votes
  • Se
    senior_lady Oct 24, 2012

    I have also been taken by this company but I do not remember giving any details to them. I am in the process of reclaiming this through the Mastercard account which they managed to acquire the detail of. I would not have given any company my details unless I was buying something. When I phoned them they told me it was an electric toothbrush I bought for £1.00 then they took £45 each month which I had failed to notice. Thankfully I believe I am covered through the bank. Absolute nightmare. Stay away from this company.

    0 Votes
  • Iv
    Ivebinscammed Oct 20, 2012

    We were also scammed by PointShop. Paying £1 by Visa for a offer for a Braun electric tothbrush this bogus company used my details to take £390 from my bank account over several months. They flatly refuse to give a refund as they say that when buying the toothbrush I became a VIP Member of PointShop at a staggering cost of £45 per month apart from buying the damn toothbrushn. I didn't agree to anything. This compay needs investigating for fraud.

    0 Votes
  • Iv
    Ivebinscammed Oct 20, 2012

    Weere ripped off too to the ne of£390 all for aBraun toothbrush. PontShop are fraudsters

    0 Votes
  • Em
    Emily wall Sep 24, 2012

    Absolutely disgusted with this company who have taken nearly £150 out of my account and will not refund is there anything I can do to get this money back? Please someone help???

    0 Votes
  • Li
    linda 8 Aug 16, 2012

    They have taking 45 pound from my account and the bank refunded me and then later the they claim it back from NatWest bank the bank debited the money for them. I phoned the bank they said I have to contact the pointshop.co. UK which i did and there is no refund is made is been 8 days I am so upset about this don'T KNOW WHAT TO DO PLEASE CAN SOME ONE HELP ME GET MY MONEY BACK :s

    0 Votes
  • Ke
    KeithofWilts Aug 03, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Further to earlier comment:Went to my bank(LTSB) today and their" fraud squad" is refunding the £45 but may want it back if I can't provide documentary evidence.Like a naive fool, I deleted all record of my dealings with them, and as I don't have a printer or other back-up gismos I may be on a sticky wicket as they said that as far as they know this is a law-abiding, honest company.I'll give them a few days, then contact the Danish authority.Could get the b...ds under Danish Consumer Protection Law

    0 Votes
  • Ke
    KeithofWilts Aug 02, 2012
    This comment was posted by
    a verified customer
    Verified customer

    The way to get to these people may be through the Danish authorities.See the reply to my question on Yahoo Answers under Other-Business and Finance, by a Danish businessman.Maybe we can all get a result this way!

    0 Votes
  • Ro
    roger2012 Aug 01, 2012

    I had the same thing happen to me they took £1 out when I joined they then took out £45 on the 30 August have seen nothing for my money as far as I am concerned this is fraud and a total scam.I am wondering how to get my money back.I do not want any more mony leaving my bank account or other people getting scammed by them.

    0 Votes
  • Bm
    B MISTRY Jul 27, 2012
    This comment was posted by
    a verified customer
    Verified customer

    pointshop.£45.00.get my money back.4 magpoe close, droylsden.machester, uk.m437tr.MR B MISTRY

    0 Votes
  • Ka
    kazzybb Jul 22, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Yes the government and police needs to intervene. As I believe this is immoral and illegal activity, and a lot of people are getting con. We need to fight back

    0 Votes
  • Ha
    Hana C Jul 18, 2012

    I recieved an e-mail about a £1 toothbrush, something i never recieved, they have since taken £45 out twice which has made me go overdrawn and thus, getting bank charged! When i tried contacting them (on a premium rate number!) i was on hold for 20 minutes and then the line went dead. I have e-mailed rip off Britain and This Morning warning others about this scam and i suggest everyone else does the same as the more people who complain about this the more likely we are to get our money back and end the scam.

    0 Votes
  • Do
    douglas farrow Jul 18, 2012

    I have been took for £45 and £29.97 by pointshop all i did was fill in a servey and asked for a 10p and a £1 for doing this servey and this is what it as cost me.I have been into the bank to get a stop put on it and as soon i had put in the money to cover the overdrawn i was at the bank they took that as well.all i get from the bank was the trancation was done before i put the block on so there is nothing they can do.I think its a froud to do this but when i told the banks froud dipartment they say it is ligitamate bisnness so its not froud then what is it when they take money without your consent. so does that meen that anybody can take moey out of your account when you pay somthing over the counter.hope this will help others who are in the situation as me.

    0 Votes
  • Lu
    luiz84 Jul 01, 2012

    all i did was pay for a usb stick of 10gb memory from a site i called pointpay.com that is from denmark. however the memory stick 10p i payed it by debit card and got an e mail stating this :


    Receipt
    For purchase of VIP subscription at www.pointblog.co.uk (USB Memory stick)

    Customer info
    Username: mb880056
    User ID: [protected]
    E-mail: XXXXXXXXXXX
    Product info
    Date: 01-06-2012
    Order number: 706807
    Description VIP Gold subscription 14 days
    Total excl. VAT: 0, 08 £
    VAT 0, 02 £
    Total incl. VAT: 0, 1 £
    Company information

    PointBlog Aps
    Algade 44, 2.sal
    9000 Aalborg
    Denmark
    next thing i know today they took £29 from my account i managed to block my card and order a new one however im worried that they will prob try n take it out tonight. could anyone tell me if they had similar issues to mine

    0 Votes
  • La
    laura fowles Jun 19, 2012

    i have just been in touch with trading standards this morning as i had 45pound taken out of my bank account on friday and could find out what it was till to day the man from trading standards said he could not do anything as it was out side the uk and that i had to go back to my bank and tell them that i wanted a reclaim as it was an unauthorised transaction

    0 Votes
  • Me
    MEDARTBOY Jun 02, 2012

    POINTSHOP UK ARE A TOTAL SCAM COMPANY!!! They just done the same to me!!! I didn't even go ahead with the toothbrush order, and really thought I had cancelled the whole thing!! Then out of the blue £ 45 just gets taken out of my account!!! I am disabled and went into hospital 3 days after I thought I had cancelled the account!! Having told them all this, what do they do CALL ME A LIAR!!! Then say no refunds!!! Not even when you tell the truth!!! They have no hearts and don't care how they ROB PEOPLE!! Because for all intent and purposes I FEEL AS IF I'VE BEEN MUGGED!!! They are no different than THIEVES!!! SOMETHING HAS GOT TO BE DONE ABOUT THIS COMPANY!!!

    0 Votes
  • Ti
    tina stoker May 27, 2012

    i was had twice they have taken 2x 45.00 and my bank i applyed for a £1.00 tooth brush which i did not recieve and my bank say theres nothing they can do about it so now i will have to close my bank account which ive had for over 20 yrs this is appaling

    0 Votes
  • Wo
    worseoff May 24, 2012

    Hi again, great news my bank - Santander have refunded me 3 lots of £45 that pointshop ripped me off. Don't give up trying with the bank - get transferred to the disputes department and raise a case. This is fraud, so your bank has to act on it. They need to shut this company down. I never got the toothbrush! It was a total con.
    Good luck!

    0 Votes
  • Am
    amandap1987 May 21, 2012

    I was scammed by these people point shop yesterday as i noticed on my bank statement £45 had been taken out of my account and as i did not know where it went i phoned up my bank and the bloke on the phone said its gone to pointshop unaware i did not realise it was a monthly subscription so i decided to delete my account after gaining my password as i had forgotten it and now i have to cancel my card and change bank details now i have heard back from then and was told that i would not get refund so i suggest anybody in my situation please get new bank card and delete your account i thought i was buying a braun toothbrush for a pound ovioiusly not bunch of scammers please do not trust or join upto this site as you will get scammed

    0 Votes
  • Ja
    jacejaxx May 20, 2012

    after reading all these complaints bout pointshop company im not alone!!! i too have been scammed out of £45 . and i am now looking into citizen advice bureau, trading standards...and im also going to write to martin lewis on daybreak tv...for advice.

    0 Votes
  • Ja
    jacejaxx May 20, 2012

    im also looking into trading standards and the citizen advice bureau. also going to write to martin lewis on daybreak tv...for advice on this. i want my money back.

    0 Votes
  • Ja
    jacejaxx May 20, 2012

    omg!!! same just happened to me. £45 taken out of my bank AFTER i cancelled . the 2 week free trial . 2 days into it! also i got my bank to call em up and the rude ignorance of their customer service is appalling. im furious!!! why isnt this company shut down??? im on disability and cannot afford to lose that huge £45 . and they DONT answer your emails at all. PLEASE AVOID THIS COMPANY AT ALL COSTS!!!

    0 Votes
  • Ch
    Christine20 May 14, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I phoned my bank & they wouldn't do anything about it, £46.00 down & no toothbrush, I am constantly contacting pointshop.co.uk & not getting anywhere. I wonder if Jeanette Morgan (customer support) sleeps at night.

    0 Votes
  • Ha
    harry09 May 13, 2012

    the same thing has happened to me. i thought i was buying a toothbrush for £1 and even though i sent several emails to cancel this as i had not recived the toothbrush within a week now they have taken out £45 this is a real scam and i hope these people are caught and sent to jail

    0 Votes
  • Ch
    Christine20 May 04, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I have the same problem as the post above, I am in contact with pointshop every day & they always say the same thing, that I signed up to it. I don't think so!! Money came out of my account on the 28 April, should I still phone the bank or have I left it too late?

    0 Votes
  • Wo
    worseoff May 01, 2012

    I have just discovered that Pointshop have taken £136 from my account and I have received nothing in exchange. I'm furious. The bank has changed my card and I phoned Denmark to try and get my money back but have had no joy. I email them every day pleading for a compromise out of good will but they say I signed up to their service - I thought I was getting a toothbrush! I'm going to see if Santander are as sympathetic as Natwest. The bit I don't understand is that I did give my card details in order to receive the toothbrush...they say I ticked the box signing up to their terms and conditions, which apparently stated that £45 was going to be taken from my account so am not sure what to say to the bank...Has anyone else had a refund from Santander?

    0 Votes
  • Ed
    eddy1974 Apr 16, 2012

    I have also had £45 taken and not recieved the toothbrush, in the original email there was nothing to say about taking £45

    0 Votes
  • Mr
    Mrs annoyed Apr 16, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I have also been ripped off by this company. I cancelled the very same day I joined and a month later they took £45 out of my account. Tried contacting them online several times but have received no reply. I am now going through the dispute process with my bank to get the money back, my bank is now going to keep a check on my account so they cannot take any more money off me. This company is despicable and should be made shut down.

    0 Votes
  • Da
    David long 559 Apr 15, 2012

    yes the same bank as the previous post, nat west refunded the full amount £135 with very little hassle just standard criteria. possibly they are wise to this type of fraud now anyway the way to go is with the bank and let them deal with the fraudsters

    0 Votes
  • La
    laura80 Apr 12, 2012

    pointshop.co.uk are a complete scam company obtaining details under false promises. I have never heard of them before and have no idea how they obtained my details, so my bank have just refunded me the full £136 from their fraud investigation department and have now placed pointshop.co.uk under fraud investigation. Just hope it catches up with them eventually!! But just to advise all others that your bank have a responsibility to refund the money if your card details have been taken without your knowledge as these are going through as Point of sale transactions, not direct debits which means it is illegal for them to take money without permission. This is what Natwest bank advised me today and within an hour they refunded the full amount. Then it is their job to try and recover it back from pointshop - Good luck to them i say!!

    0 Votes

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