Hi, Sadly I have experienced the same and although I have tried to cancel this the first month, the cancellation box was just a blank, I had to go onto another PC and cancellation was completed on that one, I have now incurred charges as a result to this as I thought my 1 Euro was a one off payment, have I earned anything? NO this is a ploy to get money from you and this is their success as you cannot stop these payments at your bank, I have spent 45 minutes this morning talking to my bank and they have advised me of the procedures I need to take, I will be following these and also contacting a legal advisor in Germany to contact this so called bargain money saving company... advice to anyone who looks onto this website, do not try it, you will get no help from them, I have emailed and tried to contact with me hitting my head against a brick wall, costing me in bank charges. any other feedback would be good to.
Hi Reportscammers
I didnt even get that far so well done for one star, I have an address for you although they did pay me 1 month back I am still waiting from a response from them from the letter of complaint I had sent them, sadly, from the uk you dont really have a leg to stand on as this company is in Germany and you would need to get hold of a german legal adviser, I am currently trying to locate one as I have not finished with these people yet, in the UK it is called 'Miss selling' Even though I still have not had a response yet the address I wrote to was:-
Director André Voget
Axandra GmbH
Nordring 21
D-56424 Staudt
Germany
I hope you get somewhere as I will be taking them to court through a German solicitor from here who knows the laws over in Germany, he has already advised me there are quite a number of complaints received and happy to take my case
Regards
Although I have received 1 month money back, they still owe me 3 months, I will never see this again and have sadly written this off, it has cost me more than £6 to send them a recorded letter as I cannot email or call them, it is certainly a company that I will never recommend to anyone now, its nearly two years now since my complaint and they have not had the audacity to write back or apologise to me for inconveniences caused to me or offer any compensation or even a gesture of goodwill. I would strongly suggest, stay well clear of this company, I am still waiting since 2012
