If you picked up Secure Horizons as your insurance plan, you are in for a rude awakening. Good luck if you actually need any services. Long story short, my mother in law is in the hospital and needs to be placed into a Long Term Care facilities. They have no options in our area that the doctor and nurses accept their insurance (even though we are private paying, the hospital staff still needs to be paid). We called both Medicare and SecureHorizons for a disenrollment, which she is entitled to.
Well it's a month and after daily phone calls, she is STILL not disenrolled. Did you know it takes the 4 business days just to tell you they received a fax? I can understand why it takes 6-8 weeks to remove you from a mailing list. Also, if you want to keep records of who you spoke to, good luck! They won't give you their names. Reputable place huh? I have NEVER in my life dealt with a Customer Service Department that has been so UNHELPFUL! I have a friend with a similar experience with them. She needs knee surgery and noone takes the SecureHorizons insurance. I was told by several places that it's not because they don't want to work with SecureHorizons, it's simply that SecureHorizons won't work with them.
I have the same problem too! I emailed them 4 times, no reply. Their live chat is offline. I ordered something my son REALLY wants for Christmas. I would have ordered somewhere else and paid more. Now I just handed them money I may never get back for NOTHING! I can't believe that someone would rip off a child. It's really disgusting. I am calling the BBB and filing a complaint if I don't receive my order shortly.
