On April 18th, 2007, over five (5) years ago, Ms. Kaliadchyk purchased a gift from Xperience Days.
The gift was purchased in the form of gift certificate which had a 12 month expiration period. This expiration date was printed on the front of the gift certificate and the details of the certificate’s validity period were stated on the website at the time of purchase and included within the gift pack sent. Ms. Kaliadchyk was informed of and agreed to the terms of sale upon checkout.
Unfortunately the recipient of the gift elected not to use the certificate prior to its expiration. In fact the first contact the recipient made to Xperience Days was four years after its issue date. At this time, he was informed that the certificate had expired in 2008 as stated on the certificate and unfortunately no longer had any value.
One year later, the purchaser, Ms. Kaliadchyk contacted Xperience Days again and was informed that as stated at the time of purchase and printed on the front of the certificate itself, it had expired over four (4) years ago. Ms. Kaliadchyk refused to accept this and requested to speak with different customer service representatives. She was informed that none of the three representatives available to speak with her would provide her with different information.
