POINTSHOP UK ARE A TOTAL SCAM COMPANY! They just done the same to me! I didn't even go ahead with the toothbrush order, and really thought I had cancelled the whole thing! Then out of the blue £ 45 just gets taken out of my account! I am disabled and went into hospital 3 days after I thought I had cancelled the account! Having told them all this, what do they do CALL ME A LIAR! Then say no refunds! Not even when you tell the truth! They have no hearts and don't care how they ROB PEOPLE! Because for all intent and purposes I FEEL AS IF I'VE BEEN MUGGED! They are no different than THIEVES! SOMETHING HAS GOT TO BE DONE ABOUT THIS COMPANY!